Good experience from ordering through to delivery. Very helpful in store and delivery done by a couple of polite, pleasant young men. Happy with our choice.

Everything went well from start to finish. Friendly and helpful staff in store. It was delivered before the scheduled date and was informed of time on delivery date. Would use again.

Very knowledgeable, in no rush answered all our questions

The crew was lovely a little late than scheduled, but no worry’s , the zip was broke underneath the sofa , didn’t come with screws for the support leg which my husband had to supply, bit apart from that I love it

Great delivery team! Great service and set everything up!

Great experience and quick

The Wakefield store is well set out.The staff left us alone to browse and only offered help when we were particularly interested in one sofa style.We didn't feel pressured into making a choice and Tracey was really helpful.

Service from all staff was very helpful, the lady that served me was extremely good and explained everything that I needed to know without rushing us.It was a pleasure to shop with your firm 😀 👍

The sales man was realy good listening to what we wanted showed us a couple of different sofas and explained what it did

The Delivery was within four hour time slot although had to keep being put back due to unforeseen circumstances however once they arrived team were very efficient pleasant and helpful We are waiting for sliders for settees as there is shortage though

They were lovely!! Gave us updates about delivery times. Came on time and placed sofa where we asked. Very pleasant lads. Couldn't ask for better service

The delivery personnel were brilliant in assisting with the movement of the new furniture

The customer service and the ease of order was outstanding. My only issue was I was not made aware of increased costs of choosing different fabrics for my sofa until I got home and checked my receipt.

Great experience from the day we stepped into the shop. Lovely sofa delivered a week before due date. Fantastic delivery service with regular updates on time. Lads who set up the sofa were efficient, polite and fast. Thank you.

It was the drivers who delivered the sofas, even though we had to wait all day for delivery they were very efficient and they were only here about 5 minutes

The lady that served us was informative and helpful in purchasing our recliner. All options were discussed with us regards making payment plans etc. Happy not to be pressured into buying any items that we didnt need.
Thank you for being curteous and no pressure sales

The sofa was not late getting made, but it was right on the upper limit of the timescale which the saleswoman gave.

The real problem was the delivery though. They gave an estimated time slot in the middle of the week. I had to ask my elderly mother who has a bad hip to go stand in my empty living room and wait at the allocated time slot, as me and my other half can’t get time of work with next to no notice.

An hour passed, and another, and another, and another… I then had a voicemail saying the delivery driver has gone home sick in the middle of the day (England was playing in the World Cup that day…) the guy on the phone said sorry and didn’t give a date for redelivery. I tried to call back repeatedly, no one answered.
I dropped everything and went to the shop, I got a delivery slot a week later.

The day comes around, I’m in the same situation again with my mum standing around. An hour passes again, the “tracking” they provide.. they’ve got some nerve calling it that, shows your allocated time slot and never changes, even when that time has passed. I call the delivery phone number and I’m on hold half an hour in works time. The guy who answered could not have given less of a sh*t, it’s clear that he has this conversation all day and this is nothing out of the ordinary. After having me on hold again while he spoke to a supervisor or someone, he said “we can’t give a time, it’ll come at some time today”. I couldn’t do anything so I just had to ask my mum to stand around some more. Eventually, about 4 hours late, I get a call off of the driver saying it’ll be there in about 20 mins.

SCS/peltron is alright if you have no job, commitments and just sit around in your house every weekday for them to deliver your sofa when they feel like it. Oh and you can’t be too fussy about having no sofa at all for a week, because you already tipped the old one, obviously. If you don’t like the sound of that, buy your new sofa elsewhere.

Great sales assistant. Very patient and polite. No hassle which was great. Lots of choice too.

1 Star

I purchased a sofa from Poltronesofà in November 2025, and unfortunately it arrived with significant faults.

After a lengthy wait, the company inspected the sofa and agreed that it was faulty. A repair was arranged, but when the technician finally attended, the replacement part itself was also faulty. I was then told I would have to wait another six weeks before another repair could even be attempted.

Instead, I accepted the alternative offered by Poltronesofà and chose a replacement sofa.

Unfortunately, the problems only continued.

The first replacement delivery failed because Poltronesofà had not arranged for my original faulty sofa to be collected as part of the exchange. The company has since admitted this was their error.

Following this, the store manager agreed that I would receive compensation in recognition of the inconvenience caused and assured me that the amount would be confirmed before the next delivery. On the day of the rearranged delivery, my partner and I visited the store and were again promised a call before 2:00 p.m. with the compensation details. That call never came. The delivery then proceeded without the agreed discussion taking place, leaving me unable to make an informed decision and forcing me to decline the delivery.

After approximately eight months of delays, failed repairs, failed deliveries, broken promises and countless hours spent chasing updates, I completely lost confidence in the company. I asked for a full refund instead.

Although Poltronesofà has acknowledged that errors were made on its side, it has refused to provide a full refund and is instead insisting on retaining 30% of the order value.

The most disappointing part has not just been receiving a faulty sofa, but the way this situation has been handled from beginning to end. What should have been a straightforward resolution has become an eight-month ordeal that has caused unnecessary stress and frustration for both myself and my partner.

I understand that mistakes can happen, but I believe customers should be able to trust a company to resolve those mistakes fairly and efficiently. Sadly, that has not been my experience.

Based on how this matter has been handled, I would not purchase from Poltronesofà again and cannot recommend them.