poltronesofà - Tunbridge Wells Omdömen 

411
TrustScore 4.5 av 5

4,6

Unit B1 Great Lodge Retail Park, Tunbridge Wells, TN2 3UE Tunbridge Wells, GB


Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Being greeted and explained how you work and then leave us alone just to look around and only come to us again when we ask far away we explained once we asked questions and that’s why we bought the so... Se mer

Betygsatt 5 av 5 stjärnor

Great service from start to finish. Helpful informative staff, no heavy sell. Order took around 12 weeks to arrive but worth the wait. Delivery guys were excellent & kept us fully informed right... Se mer

Betygsatt 5 av 5 stjärnor

Very nice welcome with staff explaining everything we needed to know about the range of fabrics and colours available.

Betygsatt 4 av 5 stjärnor

I was so impressed by the customer service I received by Adele she explained every detail on purchasing a beautiful leather sofa . On walking into the store was inviting nice smell so very much to... Se mer

Företaget har svarat


Företagsinformation

  1. Möbelaffär

Om poltronesofà - Tunbridge Wells

Skrivet av företaget

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Skrivet av företaget


Kontaktuppgifter

  • Unit B1 Great Lodge Retail Park, Tunbridge Wells, TN2 3UE, Tunbridge Wells, Storbritannien

  • 01915146510

4,6

Utmärkt

TrustScore 4.5 av 5

411 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(411)

17 986 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

We could bring our dog in

We could bring our dog in. She loved the rugs 🤣
We were greeted by Nathan who gave us info about the store. Tunbridge Wells.
Very helpful. We weren’t followed around or pestered. We were left to look but was there when we needed assistance.

22 augusti 2026
Betygsatt 1 av 5 stjärnor

Haven’t got it yet so how can I give a…

Haven’t got it yet so how can I give a review

18 augusti 2026
Logotyp för poltronesofà - Tunbridge Wells

Svar från poltronesofà - Tunbridge Wells

Good Morning Cliff,

I hope you are well and thank you for your review.

We are very sorry to see that you have rated us as 1* on this occasion and are disappointed in your experience so far.

We appreciate that your order has just recently been placed with and us, and you are unable to review the actual furniture, however we do also ask for feedback regarding your experience so far.

I hope that you were happy with the service provided by the team in store on your recent visit and thank you for your order with us.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Betygsatt 5 av 5 stjärnor

Perry and Mario bring us a years of saving up for our dream recliner.

Perry and Mario were great at communicating whilst still out delivering to other clients.
On their arrival they were pleasant and respectful.
They checked my home out before getting off their lorry and brought in the furniture in but by bit and made sure that the heavy large section came through the hallway (which was cleared of floor space for easy access) to bring into the lounge.
Both then setup the sofa recliner very easily and quickly.
I was informed that a spills what to do with the cleaning kit that was left and once all was up and running they exited out and onto the next client.
Very happy from start to finish with all staff and the quality of the fabric to turn it into a recliner is a fine job well done.
Thank you.

2 augusti 2026
Betygsatt 1 av 5 stjärnor

Constant asking for feedback and…

Constant asking for feedback and subsequent reminders

24 juli 2026
Logotyp för poltronesofà - Tunbridge Wells

Svar från poltronesofà - Tunbridge Wells

Good Morning Mr Cullis,

I hope you are well and thank you for your review.

I am very sorry to see that you found the requests for feedback to be excessive. We aim to gather customer feedback to help us improve our products and services however I understand that this can be frustrating, especially if you have received reminders also.

Your comments have been noted and will be shared with the relevant team as we continually review our communications to customers.
We appreciate your feedback and thank you for bringing this to our attention.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Betygsatt 4 av 5 stjärnor

I was so impressed by the customer…

I was so impressed by the customer service I received by Adele she explained every detail on purchasing a beautiful leather sofa .
On walking into the store was inviting nice smell so very much to see & upstairs too .
The store itself appeared exceptionally clean & plenty to choose from .
Sue B

18 juli 2026
Logotyp för poltronesofà - Tunbridge Wells

Svar från poltronesofà - Tunbridge Wells

Good Morning Ms Bottomley,

I hope you are well and thank you for your review.

I am pleased to see that you had a positive experience in store and were happy with the service provided by Adele. This is exactly what we would want for our customers and appreciate your feedback.

If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Betygsatt 5 av 5 stjärnor

On walking through the door the staff…

On walking through the door the staff were friendly, polite and helpful. No pressure on getting a sale on the day I walked away with a Quote. A week later I revisited the store and Jamie the store manager took the order on behalf of the sales person as she was on a day off. Now I’m just looking forward to seeing our new seating couch and single seat . Great job Jamie and team

8 juli 2026

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer