poltronesofà - Swansea Omdömen 

1 714
TrustScore 4.5 av 5

4,6

Nantiffyn Retail Park, Nantyffin Road, SA7 9RF Swansea, Glamorgan,, GB


Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Have taken delivery on 2 new sofas, from the time of ordering both to the delivery everything went smoothly. Did have to wait a little longer than expected for one of our orders but we are pleased wi... Se mer

Betygsatt 5 av 5 stjärnor

Very happy with the (young) crew that attended to deliver and assemble the sofas. They phoned to advise on their arrival and were very respectul when they were here.

Betygsatt 5 av 5 stjärnor

Great service & really helpful staff. Had seen what sofa I wanted online and the staff helped with what options were available and delivery times. Fantastic quality at reasonable prices

Betygsatt 3 av 5 stjärnor

I bought a leather armchair in the sale at an excellent price from helpful member of staff Having paid £129 for delivery disappointed that we have to wait 13 days for chair to be delivered

Företaget har svarat


Företagsinformation

  1. Möbelaffär

Om poltronesofà - Swansea

Skrivet av företaget

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Skrivet av företaget


Kontaktuppgifter

  • Nantiffyn Retail Park, Nantyffin Road, SA7 9RF, Swansea, Glamorgan,, Storbritannien

  • 01792 312990

4,6

Utmärkt

TrustScore 4.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(1 714)

17 503 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Fantastic quality at reasonable prices

Great service & really helpful staff.
Had seen what sofa I wanted online and the staff helped with what options were available and delivery times.
Fantastic quality at reasonable prices

28 augusti 2026
Betygsatt 3 av 5 stjärnor

I bought a leather armchair in the sale…

I bought a leather armchair in the sale at an excellent price from helpful member of staff
Having paid £129 for delivery disappointed that we have to wait 13 days for chair to be delivered

24 augusti 2026
Logotyp för poltronesofà - Swansea

Svar från poltronesofà - Swansea

Good Morning,

I hope you are well and thank you for taking the time to leave us your review.

I am pleased to see that you found the staff member to be helpful on your recent visit to store however I am sorry that you are disappointed regarding the lead time for your delivery.
It is noted that a date has been scheduled for 04/09/26 and I apologise that this is a little longer than you may have hoped for.

I hope that you will be happy with your chair on arrival and thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Betygsatt 5 av 5 stjärnor

A good experience…

This was our 3rd visit to look at the settees and didn't feel pressured into purchasing. Saw 2 different sales persons who were equally as professional and pleasant

25 augusti 2026
Betygsatt 5 av 5 stjärnor

Have taken delivery on 2 new sofas

Have taken delivery on 2 new sofas, from the time of ordering both to the delivery everything went smoothly. Did have to wait a little longer than expected for one of our orders but we are pleased with both and our rooms have been completely changed.
Would highly recommend ordering from this company

22 augusti 2026
Betygsatt 1 av 5 stjärnor

DO NOT USE TGE SWANSEA STORE

Very poor customer service. Absolutely gutted iv even considered using this store to buy a sofa. 100% will not return there again and 100% will advise others not to use the store too.
All I wanted was to amend my order and they were not interested after taking my money.

19 augusti 2026
Logotyp för poltronesofà - Swansea

Svar från poltronesofà - Swansea

Good Morning Lee,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you feel disappointed in the service received from store on this occasion.

Once an order is placed this is non-cancellable. An amendment can be made however this must be requested within 48 hours of the order being placed as per your terms and conditions. Unfortunately we are unable to make any changes after this date.

I appreciate that this may not be the outcome you were hoping for, and I’m sorry for any disappointment or inconvenience this may have caused.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Betygsatt 1 av 5 stjärnor

ABSOLUTE IDIOTS!!

ABSOLUTE IDIOTS!!
Do not use this store, happy to take your money but when you have an issue they do not want to know!!!!
ONCE YOU HAVE GIVEN THEM YOUR MONEY YOU WILL NOT GET IT RETURNED, BE MINDFUL OF BUYING IN THIS STORE. Go to sofology!!!!

18 augusti 2026
Omdöme utan inbjudan
Logotyp för poltronesofà - Swansea

Svar från poltronesofà - Swansea

Good Morning Chloe,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you feel disappointed in your experience and that the team were unhelpful when you contacted regarding an issue.
This is not the kind of service that we would want for our customers and can understand any frustration.

As your order reference is not included I am unable to locate your details or advise further.
Please feel free to email us at socialmedia@poltronesofa.co.uk if you require help and we can certainly take a look.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer