When I entered the shop at Straiton I got time to just look before Stef approached me she was very helpful listened to what I was telling her and what I liked and was after it didn’t take me long to choose what I wanted got to try it out etc she explained very well what had to happen next I had a great experience

Delivery kept us informed of arrival time
Delivery people were efficient and polite in installing the sofa.

The delivery ti.e was 13.20 for the morning, then went to 2
25 and ended up being delivered about 4. This meant I was stuck in all day. I had to cancel some things.

The guys who brought it were very good.

On our visit to your store we were greeted by friendly knowledgeable and helpful staff.
A special mention to Jav who put us at ease and helped us throughout our decision making.
Also like to mention Dave who was also very friendly.
On service alone we would recommend poltronesofa to others.

First contacts and sofa purchase went well.

However our concerns are:

Length of time from order to delivery, over 3 months.

High cost of delivery, £129.

No choice given of delivery date, no choice given of am/pm delivery. Approximate delivery time of 2pm to 2.15pm notification was sent at 6.30 am on Thursday 28th May. Delivery was finally made after 6pm. There was no communication from the delivery team or admin to let us know of any hold-up. Nor was the local store able to give any information on the delivery ETA.

We have bought other pieces of furniture from local retailers recently and without doubt, this has been the worst delivery for customer care.

In addition, we also had to contact the local store to find out about the sofa insurance and aftercare service. This information should have been given to us on delivery or beforehand.

However, the sofa itself is lovely and we are very pleased with it. Nevertheless, we would find it difficult to wholeheartedly recommend SCS for 100% customer satisfaction.

Quando sono andata al negozio per la prima volta, Stefi mi ha promesso la consegna gratuita, dato che abito molto vicino al negozio. Ho scelto un modello in saldo. Durante le prime conversazioni mi aveva detto che il colore del divano non aveva importanza, che il prezzo non sarebbe cambiato. Ho scelto il giallo. Un'altra bugia che Stefani mi ha detto è stata che mi sarebbe stato consegnato dopo circa 3-4 settimane. Al momento dell'acquisto, il prezzo è salito alle stelle. Ho pagato sia la consegna che il colore e non c'è stato alcun sconto. Se all'inizio mi aveste detto che avrei dovuto aspettare tre mesi per la consegna, non avrei mai comprato un divano da voi. Per il resto, tutti nel negozio sono stati molto gentili.

salesperson was very good expkained evwrythibg very well

the person that helped us was very patient and helpful

From sales to delivery the process was flawless. Helpful sales staff and professional delivery staff.

Great service Jamie set it all up for us took all cardboard away very pleased with my sofa and chairs brilliant thanks

Visited store twice! Very impressed with customer service
Staff were knowledgeable and friendly
Ordered 2 sweeter

All of the staff were so helpful without being overbearing. Stef provided guidance without being intrusive. I was swinging between to sofas and her guidance helped me make the right decision. I cannot be happier with both the sofa and the experience. Thank you Stef

Polite, helpful and knowledgeable staff.
Poor lighting made colour choice of fabrics challenging.
Limited range of compact Armchairs.

Jav was extremely helpful and made the whole process very easy

Very relaxed. Wandered round Edinburgh Straiton store with a coffee. Very friendly non-pressure staff. Explain how stores work then leave you to browse. Massive choice of fabrics and colours. And huge choice of styles. Sales process very relaxed.

Excellent overall experience, friendly & helpful staff, no pressure selling, quality furniture, competitively priced, clear timelines on availablity and a well organised delivery service, who did a great job.

The delivery guys were amazing, went the extra mile!

My wife and I were impressed by the relaxed lay out and the wide choice of settees in the shop.
The manager of the shop was friendly, helpful and very knowledgeable about every aspect of his products.
We were happy with the settee we chose, it looks good, is very comfortable and the reduced price was a big factor in our decision to buy it.
The deputy manager took our payment
and she too was friendly, helpful and knowledgeable. This is a well run shop with good products and excellent staff

Just ordered a couple of sofas from Kevin at Straiton. Very efficient and knowledgeable about their products. Super happy

First ,welcomed by a very nice young chap Dave ,very helpful , friendly and made us feel relaxed.
Not hounding us for a sale , professional and did his job very well .
We purchased our furniture .
Looking forward to seeing it in our home.