poltronesofà - Stoke Omdömen 

1 425
TrustScore 4.5 av 5

4,7

Unit 1 Victoria Road, Fenton, ST4 2UZ Stoke-on-Trent, Staffordshire,, GB


Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

we were greeted with friendly and very informative staff. After choosing our sofa and fabric we purchased our sofa and left feeling very pleased with the service we received. We checked our order pap... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Ade was the gentleman that looked after us when we were buying our sofas, he didn't pressure us, let us look round at our leasure and was there when we had questions or needed help,everything was ex... Se mer

Betygsatt 5 av 5 stjärnor

We have just ordered our sofa. The store manager, Aid, was most helpful and patient whilst I chose the fabric, showing me various display sofas in different textured fabrics to help me decide which fa... Se mer

Betygsatt 4 av 5 stjärnor

The delivery team were very good and took all the packaging away. However, there are screws missing from the armrest hinges, and some are not screwed in properly which is disappointing in a quality... Se mer

Företaget har svarat


Företagsinformation

  1. Möbelaffär

Om poltronesofà - Stoke

Skrivet av företaget

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Skrivet av företaget


Kontaktuppgifter

  • Unit 1 Victoria Road, Fenton, ST4 2UZ, Stoke-on-Trent, Staffordshire,, Storbritannien

  • 01782 843920

4,7

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(1 425)

17 257 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Staff and service excellent.

we were greeted with friendly and very informative staff. After choosing our sofa and fabric we purchased our sofa and left feeling very pleased with the service we received. We checked our order paperwork the next day and realised we had been charged for the wrong size sofa. We phoned the store and the situation was sorted that day. With apologies from the salesman and a refund for the overpayment has been arranged. It would have been a 5 star rating if not for that error. Carl was a joy to deal with but he was working alone at that point and the store was very busy.

11 augusti 2026
Logotyp för poltronesofà - Stoke

Svar från poltronesofà - Stoke

Good Morning

Thank you for taking your time to leave us a 4* review.

We are pleased to see that you have had an overall positive experience with us and that you found our team friendly, informative and helpful.

We’re very sorry for the error with the sofa size and the resulting overcharge. While we’re pleased that the store was able to resolve this promptly and arrange a refund, we completely appreciate that this mistake took away from what was otherwise a positive experience.

Kindest,

Lauren - Poltronesofà at ScS
Social Media Team

Betygsatt 5 av 5 stjärnor

Sofa bed

When we walked into the shop we were met with Carl the assistant. We found him very knowledgeable and helpful to pick our sofa bed. The process was very easy to manoeuvre and stress free. Would shop here again

11 augusti 2026
Betygsatt 5 av 5 stjärnor

Ade was the gentleman that looked after…

Ade was the gentleman that looked after us when we were buying our sofas, he didn't pressure us, let us look round at our leasure and was there when we had questions or needed help,everything was explained.
We decided to buy 3 beautiful leather settees for our new home.

31 juli 2026
Betygsatt 4 av 5 stjärnor

Great very welcoming not pressuring to…

Great very welcoming not pressuring to buy and very helpful

30 juli 2026
Logotyp för poltronesofà - Stoke

Svar från poltronesofà - Stoke

Good Afternoon Dwain,

Thank you for your review.

We’re pleased to hear you had a positive experience with us and that you found the in-store Staff to be very welcoming and helpful. I am also pleased to see that you were able to browse the store with no pressure to buy.

If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Warm Regards,

Lauren - Poltronesofà at ScS
Social Media Team

Betygsatt 5 av 5 stjärnor

From the time I went into the shop on…

From the time I went into the shop on victora road hanley, I was made to feel welcome the young man that served me was very helpful.
The other people who need a mention are the two men that deliverd the sofa they need a good pat on the back as dose the young man in your store all three well done and thank you from my wife and myself.
Mr R Walker

28 juli 2026

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer