The delivery arrived as normal and the drivers were bought in and assembled the furniture. I was there but did not realise that the sofa's were ordered had a grey beading around the arm rests. As soon as my wife saw the sofa she said they are not what we ordered as it did not have the grey beading. I then sent a text message to the number that informed us of the delivery but did not get a response. We then went into the store and saw the sofa we ordered was still in stock and we told the person who had served us that we got the wrong sofa. he checke the system and said we got what we ordered. We told him we did not and he told us to contact head office. We contacted head office and sent them photos of the sofa's but did not get any response. I then called them and they said we got the sofa's we ordered and we need to go back to the store. So we went back to the store and as the manager was not there, I was told he would call us. I then got a call from the deputy manager and explained everything to him and he said that if one is sitting on a sofa that we liked then that is what we should have got. However he said he could not make a decision and it had to be the general manager. We discussed this with the general manager who refused to entertain us. He said we must have changed our mind and I said we sent a text to the company number about an hour hour after they left. My wife and I then went to the showroom and met him but he was quite rude and just would not discuss the issue. My wife said we were sitting on that sofa and ordered that one. Not one that had black beading. He said he the assistant who served us has been with them a long time and would not have ordered something that we did not ask him to. He just kept say we had changed our mind and that is why were are complaining. I told him again that as we were sitting on that sofa, then that is the one we ordered but he just would not listed. I also mentioned to him and showed him the photos of the arm rests where the leather was very look but he said we had to deal with head office for that.

informed about delivery and kept us up to date
very polite staff who delivered the sofa
Thank you

I was kept informed on delivery and the guys were professionals also leaving the place clean. Definitely recommend. Polite and friendly

Great communication and items delivered on time. The delivery team carefully assembled the furniture and ensured everything was correct

What can I say...The furniture was delivered without fuss. The two guys who delivered were very professional and they put it all together in no time at all.
It was an extremely hot day but the guys worked like trojans and all is good.
The two sofas look amazing and we are so pleased with them

We were made welcome into the shop in Slough, then told about discount on spend etc, then to my surprise left alone to look round. When we wanted help the guy came and was very helpful. All the staff were really good, actually enjoyed my visit.

Sofa arrived when expected. Delivery guys very efficient

Polite staff
Patient helpful and knowledgeable
All round good experience
As long as no issue with delivery can’t fault you or your staff

We went to several sofa shops before going into SCS. We were not impressed with any of them but as soon as we walked into SCS, it felt very different from the lay out of the shop and the customer service we received. As a result with the excellent service we didn’t hesitate to place our order for 2 new sofas.

Excellent service in the store. Very friendly and keen to do well. Quality of the furniture is excellent too. Finally the communication throughout the manufacturing and final delivery was clear and accurate. Delivery itself was made with no fuss and very efficient.

Very easy to choose and buy. Staff were very helpful and better to see the large fabric swatches in daylight.

The salesman Mohammad, who we purchased the sofas from was really polite and efficient. They helped us a lot.
The sofas have exceptional quality and very comfortable.
Really enjoyed the service in the shop and the sofas came on the date we were told about.

On time and efficient got on with the job polite

Great service.
Delivery boys excellent and very efficient.
Apparently my chair came through the straights of Hormuz,unscathed. 10 out 10.

Really happy with our sofa from Poltronesofà. Affordable prices, great quality, and a really good variety of products to choose from. The customer service agent was fantastic and made the whole experience smooth and enjoyable. We found exactly what we were looking for!

Your driver was in such a rush and he was very moody I was not happy the way he came and walked out wish he had a smile on the face and also taken easy as my husband is not well. I know we had a sofa to be removed asked them to help he was very rude....poor service

Nazim is the best sales person , just best experience I have ever had .

Very impressed with the service provided by the sales staff and the patience showed and advice given.

Also, by the courier company who delivered the sofas with great care, assembled them and how to operate the three seater reclining sofa. I will recommend your company to family and friends.

I'm very satisfied with my sofas as they are extremely comfortable and appear to be of good quality. The delivery was also very good with the crew arriving punctually and stalling the sofas quickly.