Ryan at Crystal Peaks Sheffield store was absolutely brilliant, He gave us time to look Wasnt pushy like some staff can be , he answered all our questions and explained how all the mechanisms worked, He explained how services were offered eg cleaning and servicing , did a mock order with us to see how long delivery was ( wanted it to fit in with school holidays)
Took time to talk us though different options .
Great service so far will highly recommend

What a great store, the sofas were amazing and so was the customer service, there was no pressure to sell and good advise was given from the staff member ( sorry can't remember his name but he was from the Rotherham store and had been there since the store opened there.)
We had a great time and decided on a sofa which we thought would work best for us. Can't wait for it to be delivered😃

very friendly and helpful.was very impressed

This was my second visit to the store at Crystal Peaks. I returned as the team were professional and assisted me with a query that another branch could not resolve. So I promised that if I was going to purchase anything again I would only buy from this branch which I did. I would highly recommend them

In a way, going into the shop to try out the sofa was a good idea. The Cossina is a wonderful sofa and we signed up on the spot.

But then we signed the V12 documents and now several days later the finance agreement has been cancelled for no apparent reason. The email advised that a new thing to sign would arrive and it didn't and so now they have 170 pounds deposit and we don't know whether we're getting the sofa or not.

Not impressed.

I now have to take another trip into the store tomorrow morning to actually get them to check on their systems but everything is okay and if it's not then they need to put the 170 pounds back into our account.

Nice one V12. You let the Drakehouses store down big time.

Nice friendly helpful staff. I’m not happy about £129 for delivery though

Well first of all no issues with the delivery and the 2 delivery men they were great ( although maybe a little miserable and didnt seem happy they had to bring them upto a 1st floor flat ) But what i am not happy about at all is the fact the sofas were not the in the colour on the order sheet and the colour i ordered.

Delivery time very poor,expected delivery at 10am,came at 16.45,

Very helpfull,well explained, polite

Helpful and knowledgeable staff

We are delighted with our choice of suite. It’s comfortable and the features especially the heated backs the lumbar support and movable head rests make this a really good choice. Every part is good quality leather, and the colour is great and matches perfectly.
The guys who delivered the suit were great, the heat that day was dreadful but they worked tirelessly and assembled the furniture quickly. It arrived in boxes, each piece packed separately it was heavy and I’ve never had a suite delivered in pieces before, the quality of the furniture is outstanding. The comfort level, the look of the suite all are beyond our expectations. The guys did a superb job and removed all waste and explained how the buttons on the side of each piece worked. There is also a guide to the controls supplied with each piece. We bought a 3 seater, a 2 seater and an arm chair. From the help in store from Dan helped us in choosing our suite, until the delivery everything was superb. I hope it lives up to expectations.

Was helpful and informative

I was greeted/assisted by Chloe at your Crystal Peaks Sheffield store. Your was very comfortable, well laid out and all sofas had clear labelling as to price, availability, finance etc. Chloe explained each sofa design came in a large range of figurations and choices of materials. After answering a couple of questions she left us to explore. A little later she came to see if we had seen anything we liked; which we had. After answering multiple questions we had we signed the appropriate paperwork along with another chap who assisted on the computer. In a nutshell, great showroom; knowledgable no pressure pleasant staff; fab selection of competitive priced sofas.

The sofa did arrive on the day, however the sofa was ripped (this was addressed by the delivery guys) yet now I have to chase up getting this rectified even though the driver has took photographs and reported the damage on his mobile phone.
Be nice if this company actually contacted myself and made this experience much more pleasant than myself receiving damaged goods, yet now I have to jump through hoops to get this dealt with, not a great start at all… let’s see how they deal with this problem…

I have now heard from this so called third party company who say they can repair the rip and for them to order a replacement carcass cover will take 12 weeks, so now I have to put up with 3 months of this and then however long it takes for them to come out and carry out the repair, so from ordering my £1200 sofa, I had to wait 3 months for delivery and now this, so it will be over 6 months until I have an acceptable sofa.
Dreadful service by this company who sound like they are caring and want the best for the customer, we I disagree and won’t be using them again or advising anyone else to either…

Letting you view at your pace without pressure, and gave you space to look
around then when needing advise they
were very informative.

The guys were really lovely a job well done 👏

Good customer service. Delivery was smooth. Very pleased with the quality.

Lovely staff couldn’t ask for better , very clean and cool shop we .
ordered our first sofa to be made from here the drake house store thankyou again I’ll definatley be back x

I was kept up to date with delivery times, the men who delivered the furniture were polite and friendly.

Everything ran very smoothly from ordering to delivery 2 great guys delivered my sofa on time