the delivery came sooner than expected which was a bonus! was due delivery around 1-3pm and they turned up at 9:30 !! the guys who delivered were very kind and helpful with setting up the sofa and ch... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Time to have a look at what's available no hard sales method, Damion in SCS spytty Newport Gwent was really helpful and answered my queries looked after me very well, he's a star. Delivery was early... Se mer
Företaget har svarat
Think delivery charge for a single chair is outrages. given the time it took delivery guys to assemble the various parts and leave was not more then 20 mins. While the chair is quite comfortable... Se mer
Företaget har svarat
Staff were excellent, in particular Evan at Newport Store. Went out of his way to ensure we had the deal we wanted. The delivery gents were polite, courteous and respectful of our property and carefu... Se mer
Företagsinformation
Om poltronesofà - Newport
Skrivet av företaget
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Skrivet av företaget
Kontaktuppgifter
Newport Retail Park, Spytty Road, NP19 4QQ, Newport, Monmouthshire,, Storbritannien
- 01633 284960
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Though the guys were delayed getting…
Though the guys were delayed getting here, they unloaded and installed sofas quickly.
30 augusti 2026
Fair dos if was hammering down with…
Fair dos if was hammering down with rain and the poor 2 men got drenched trying to get my sofas in. It was very tight but they done an amazing job. Thank you so much to them. I did worry a bit because my doors are small but they got them in. Thank you again.
And the lady that sold me sofa was lovely and couldn’t do enough for me.
30 augusti 2026
Visited store at Spytty Newport
Visited store at Spytty Newport. Was served by Dawn. She was very helpful and patient. Let’s just hope the rest of our service is just as good.
22 augusti 2026
Great service in store and good follow…
Great service in store and good follow up communication.
17 augusti 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Not trustworthy
Absolute sham of a company. Bought a 4 seater sofa and a single in March. Was told delivery would take place after the items were made. Delivery took place in July even though the labels on both items stated made in April. If that wasn’t bad enough, we were shown walnut legs as opposed to black. We ordered walnut. The sofa and chair were delivered with black legs. They have been fobbing me off telling me that the sofa and chair have walnut coloured legs even though they are black and they do not even match the colour walnut as on our sales invoice. I have been given bogus email addresses and they have returned my physical post stating that the company are not at the address as posted on their website. I would have given ZERO but I can’t. I have telephoned and was told to take them to the small claims court! WOW. We have been mis sold items and we have the right under Trading laws and consumer rights 2015 to reject the items. We have been ghosted and ignored by these muppets. So I have further complained and used Section 75 credit card protection where the card provider takes up my case. DO NOT BUY FROM THESE COWBOY RIP OFF MERCHANTS.
16 juli 2026
Omdöme utan inbjudan
Svar från poltronesofà - Newport
Good Morning Lee,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to read about your experience and about how disappointing this has been for you.
I can see that this has been investigated with our aftercare team and apologise that the outcome is not what you may have hoped for on this occasion.
As the order is not in your name I am unable to comment further however should the account holder need to discuss anything further then please do not hesitate to call us on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
It was easy to look around for the…
It was easy to look around for the furniture, we did not feel pressured. Completing the transaction was made easy by the lady who dealt with us in Newport
12 augusti 2026
Delivery was spot on the 2 gents were…
Delivery was spot on the 2 gents were great very helpful and friendly, they took great care in carrying my sofa into my house no problems at all. Top guys 😀
9 augusti 2026
the delivery came sooner than expected…
the delivery came sooner than expected which was a bonus! was due delivery around 1-3pm and they turned up at 9:30 !! the guys who delivered were very kind and helpful with setting up the sofa and chair for us,
had a great experience thanks all!
6 augusti 2026
The range and choice was brilliant.
The range and choice was brilliant.
The lady that supported us was so helpful and couldn’t do enough.
She was really patient and friendly enabling my Mum who is 85 make an informed choice. As a result my Mum is looking forward to the delivery of her new suite
Thank you ☺️
4 augusti 2026
Staff friendly but not pushy
28 juli 2026
Svar från poltronesofà - Newport
Good Morning Pam,
Thank you for your review.
We’re pleased to hear you had a positive experience with us and that the Staff were friendly when you visited our Showroom but also were not pushy.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kindest,
Lauren - Poltronesofà at ScS
Social Media Team
The men who delivered the suite were…
The men who delivered the suite were excellent, on time and very efficient in their work. No complaints at all.
25 juli 2026
Updates on delivery timings very good
Updates on delivery timings very good, lads who delivered and put the sofa together were courteous, professional and quick
25 juli 2026
The sales assistant Dawn was very…
The sales assistant Dawn was very helpful with all her knowledge and advice tips.
15 juli 2026
Great experience from start to finish
Great experience from start to finish. Perfect sofa for us, great price and great delivery service even arrived earlier than estimated but with enough notice to prepare for arrival and get rid of old sofa. Would definitely recommend.
23 juli 2026
The sofa has a small amount of damage…
The sofa has a small amount of damage at the back . Please let me know how you will resolve this .
19 juli 2026
Svar från poltronesofà - Newport
Good Morning Helen,
I hope you are well and thank you for your review.
I am very sorry to see that there is some damage to your sofa following the delivery.
I can see that we have received a contact form from you to report this however we do require more information to enable us to fully review your concerns.
An email has been sent a little earlier this morning so that you can re-submit the form with all of the required photographs.
Once received we can ensure that the information is passed on to the 3rd party technicians at Emmiera to resolve as quickly as possible.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.