We had super customer service in the shop and we love the sofa bed and armchair. The only thing that let the experience down was the delivery of the armchair. The delivery men were a bit careless, resulting in about 6 or 7 scratches on our wooden floor. The gliders we had ordered were also not on either the sofa bed or the armchair. The staff at the shop provided us with gliders for us to attach ourselves and said to contact polygons sofas by email regarding the scratches.

You had what we wanted it was on offer. We now have the chairbed and so far are very pleased.

Matt at the Kidderminster store was fantastic. Very helpful and very patient when we changed our minds on sofas. His advice of shapes and sizes, changing of chaise direction/corner will really help us in our new home.

Friendly, knowledgeable helpful staff. Ordered two, two seater sofas and they arrived within the time frame given and I was kept fully informed re. the delivery date and time. Delivered on time and assembled with no problems.

Custermers service very good the Girl who served us was extremely helpful and not pushy sales in any way all the staff were Lovely making a fuss of our dog Bailey and the Delivery guys were extremely careful setting it up definitely recommend to anyone

Excellent service all round, great staff

Great service from steph at the store in Kidderminster she was very patient and knowledgeable and guided us through the order .

Well the suite was delivered expertly bringing it round the back for access with no problems.
The guys were pleasant and tidied up after them. Fitting the glides and placing the suite where required.

From receiving the initial text saying when our sofa was being delivered the communication was excellent. It was delivered 2 days before the due date.
The 2 men who delivered the sofa were very polite and worked quickly and efficiently.

Very impressed with the service and delivery from start to finish. I browsed the shop a handful of times looking for the right sofa. Special mention to sales assistant Jenna who was patient and very informative and helpful. One of the reasons I went back and finally purchased the perfect sofa for my house. Nothing worse than pushy sales personnel. Thank you Jenna, its arrived in exactly the time frame stated and the quality is superb. Would definitely recommend.

Alice was lovely and very helpful. Nothing was too much trouble. Very nice lady

we were kept informed at all stages of the process and I have to say the lady who contacted me for payment has a very pleasant manor. The guys delivering the suite were very efficient and demonstrated the controls well.

You did what you said you would do that's very important to me

Jemma was the best from star to finish

Very professional, a nice relaxing atmosphere within the store, we were made to feel welcome Special in fact & the staff especially Izzy were superb. It was without doubt the best experience we had in all of the store we visited & we brought a 2 sofas. Thank you

We had a very positive experience with the purchase of our suite , we were kept informed at every stage. The lady taking final payment prior to delivery was very pleasant. The guys delivering were very efficient and demonstrated the controls well, the quality is excellent and we would highly recommend Polronesofa for both price and efficiency.

A really positive experience from the shop to the delivery team who were amazing
Happy to purchase more

Very helpful, took me around showed me a lot of couches! Showed me what was available, and helped me choose the right one for me!

The man in the store was very polite and helpful.
The delivery and assembly men were excellent
Thank you

We were greeted by Nick on entry to the store. Nick was very friendly and welcoming. He briefly introduced himself and the store and left us to look around. When we had questions he was on hand and provided all the information we needed. We decided to purchase and Nick explained in detail the pricing, options and delivery. A few clicks later our new sofas were on order.