Clear explanation of the store arrangement on entry and the product options. Very helpful staff. Found exactly what we were looking for. Good timeline for delivery.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great team, threesome worked well. Wondered why one had to take photos of front entrance and passage then location of site for furniture, when they delivered through back entrance via garden. Handy... Se mer
Företaget har svarat
We were greeted by very friendly staff who were extremely helpful and very pleasant. They answered any questions we had and explained the whole process in detail. Plus it smelt absolutely amazing in t... Se mer
We had a great experience at poltronesofà Harlow, largely thanks to Hamza. He was extremely helpful throughout, answering all our questions and suggesting alternatives when we raised concerns about de... Se mer
Företagsinformation
Om poltronesofà - Harlow
Skrivet av företaget
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Skrivet av företaget
Kontaktuppgifter
15 Queensgate Centre, Edinburgh Way, CM20 2DA, Harlow, Essex,, Storbritannien
- 01279 630130
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Well done Poltronesofa Harlow
Clear explanation of the store arrangement on entry and the product options. Very helpful staff. Found exactly what we were looking for. Good timeline for delivery.
20 augusti 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
When Sofa was delivered
When we purchased the sofa, we were treated really well, the salesman was really lovely and let my nephews try out all the seats. All went well, we're told we would get a call nearer the time for delivery. Call came, delivery attempt was made, guys couldn't get sofa through the door, said he would explain the procedure, where the desmantler would come and bring it in in pieces. Thats when our experience turned sour. We were not told by the sales person or the delivery man, that to take the sofa apart would come with an extra cost, ontop of the £2,000+ we had already paid for the sofa. It was brought in and we were told we owed £300. We had empty bank accounts and they wouldn't take a credit card. My husband had to put the payment on his credit card. We are now £350 overdrawn. I think this is very wrong. We should have been warned about this charge but it was never mentioned. Very angry
24 augusti 2026
Svar från poltronesofà - Harlow
Good Morning Glenn,
I hope you are well and thank you for your review.
I am very sorry to see that your delivery did not go as expected on the day and the furniture was deemed to be non-fit.
I apologise also that you were unaware of the charges required for an upholsterer to assist.
I appreciate that it must have been distressing if the upholsterer did not provide you with a quote beforehand however we do advise on your order confirmation document that any fit issues are a customers responsibility.
Again I apologise for any upset or inconvenience caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Friendly sales persons very helpful and…
Friendly sales persons very helpful and very polite
22 augusti 2026
Reclining chair faulty
22 augusti 2026
Svar från poltronesofà - Harlow
Good Morning Gary,
I hope you are well and thank you for taking the time to leave us your review.
I am so sorry to see that you have concerns with with your chair.
You can certainly raised this with our aftercare team, via our online contact form, on the link below.
This will allow us to obtain all of the relevant information so that we can review this and advise on the next steps.
The link that you need is: https://enquiries.scs.co.uk/
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Svar från poltronesofà - Harlow
Good Afternoon,
I hope you are well and thank you for your review.
I am pleased that you have had a positive experience with us.
I have tried to call you today, it was just to ask if there was anything we could have done differently to make it a 5-star experience, If so, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent service
Excellent service. Advised us fully on everything we wanted to know.
21 augusti 2026
Very pleased with the delivery off the…
Very pleased with the delivery off the sofa. Lads were swift in get sofa into property and had it in place in 15 minutes.
23 augusti 2026
Staff were attentive and very informed…
Staff were attentive and very informed gave us space to look around enjoyed our experience.
20 augusti 2026
Great service all delivered on time and…
Great service all delivered on time and set up all packaging removed
18 augusti 2026
Good experience with professionalism
Good experience with professionalism
Thank you
Can’t wait for my sofas to come
12 augusti 2026
We were greeted by very friendly staff…
We were greeted by very friendly staff who were extremely helpful and very pleasant. They answered any questions we had and explained the whole process in detail. Plus it smelt absolutely amazing in the store 🤩. Would definitely recommend.
14 augusti 2026
End to end process was very good
End to end process was very good. Delivery tracking worked great and gents who delivered the chair were friendly and helpful.
13 augusti 2026
Helpful staff lovely shop plenty to see…
Helpful staff lovely shop plenty to see good quality
11 augusti 2026
Good service.
There was a good communications regarding the delivery date and the people who delivered were very good and helpful.
4 augusti 2026
From customer service to delivery…
From customer service to delivery everything was top draw,many thanks
17 juli 2026
VANGUARD Great team
Great team, threesome worked well. Wondered why one had to take photos of front entrance and passage then location of site for furniture, when they delivered through back entrance via garden. Handy that contacted us before arrival so we could give directions. The leader was very knowledgeable about construction of chairs. Explained operation. Highly recommend VANGUARD team
31 juli 2026
Svar från poltronesofà - Harlow
Good Afternoon,
Thank you for taking your time to share your feedback.
I am pleased to see that the delivery of your sofa went well and that the crew were very knowledgeable, worked well together and communicated well with their estimated arrival time in order for you to give directions.
I am sorry that there was a bit of confusion in relation to photos required at point of delivery - rest assured this is to show that delivery was successful and to the correct property.
If there are further queries please do not hesitate to reach out and we will be happy to help
Warm Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Andy made us feel really welcomed and…
Andy made us feel really welcomed and provided amazing information and answered all our questions. So glad we choose to have a look in scs!
30 juli 2026
Detta är Trustpilot
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