We ordered a sofa from SCS with an estimated delivery date of the end of February, but here we are in mid-March, still without a sofa, and the delivery date keeps getting pushed back.

Initially, the Track My Order page showed our sofa arriving at the distribution center on 03/03/2025, then it changed to 17/03/2025, and now it has been delayed yet again to 24/03/2025. At this point, we have been without a sofa for over three weeks, and we are beyond frustrated.

Delays happen, but what makes this experience so frustrating is the lack of communication and constantly shifting delivery dates. We have received no proactive updates, and every time we check, the date has been moved further away. If we’d known from the start it would take this long, we probably would have looked elsewhere, or at least made temporary arrangements. Instead, we’ve been left waiting with no sofa for 3 weeks and no certainty on when we’ll actually receive our order.

At this point, we urgently need a clear and final delivery date. If there are further delays, we expect SCS to take responsibility and offer compensation for the inconvenience. We just want our sofa as soon as possible and some honest communication about when we can expect it.

A really disappointing experience so far—we would not recommend Scs.

Sofa was delivered on time
Friendly and courteous delivery team ( Charlie and Nicky)
Can’t fault the service

The service as a whole was excellent, from the Gloucester showroom to delivery I couldn’t fault anything. The updates and ability to track was brilliant, the delivery itself was seamless with the allocated time slot and even receiving a call from Charlie & Nicky to confirm the exact time they would arrive. They were extremely professional and are an asset to the business.
We can’t wait to spend our Friday evening on our cosy new sofa.

The two men (DAL+SCOTT ) that delivered my Sette were very polite and friendly a great help in putting it were I wanted it they also showed me how to operate it.

Great delivery of sofas, efficient and pleasant staff, thank you Dai and Scott

Excellent service arrived on time quoted in text well informed all week up to arrival the guys were very polite nothing too much trouble put our lovely leather settee together and placed were we wanted in our room

Russell and Alex were so helpful and professional. Called about an hour before to advise us of estimated arrival time. Put protective blanket down on floor, assembled a large modular recliner sofa and chairs efficiently and expertly. Were chatty, friendly and helpful at all times. So impressed with the sofa, chairs and service. Thanks SCS

Delivery guys very professional. Delivered on time and explained everything they were doing as they put together our new sofas. Great service!

Great delivery service from Simon and Huw

Excellent service from your delivery drivers Russell and Alex. I didn’t know what to expect but they went above and beyond my expectations. Really pleased.

Really good, fast and efficient.

Very pleasant experience today whilst purchasing a new sofa.

Nicking was great. Very efficient. Also very understanding of my disability. Thank you.

We visited your Gloucester store and spoke with Karen, who was very friendly and helpful. Later, we wanted to speak to her by phone as the dimensions and picture on your website did not match those of the sofa we liked. We found it difficult to find a direct phone number to ring but was given an email address which we used. Karen rang us and we completed the purchase by phone. We then contacted Karen again to check that delivery could be delayed to suit us if necessary, which she confirmed. Purchasing was a positive experience but I noticed that if I had called to discuss delivery, I would have had to join a very long queue of callers, which did concern me.

Carys was the very helpful sales lady at the St Oswald's store in Gloucester who processed our purchase. There was no pressure and she took us through the various options of our purchase in a very friendly way and informative way.

Kept informed of delivery times.Delivery was on time as expected. Dai & Scott who delivered our chair was friendly & helpful. Well done both.

Told our sofa was going to be delivered today, we have waited and even had our old sofa taken away this morning. No call, no text and the customer service enquiry line was useless with an automated voice telling us it was up to 156 minutes to talk to an agent!!! We regret buying our sofa with this company, awful communication and not honouring the delivery date is unacceptable!

Terrible lack of customer service, false advertising, false promises to keep you happy and stop requesting a refund, then refuse to honour what was said in conversations, furniture damaged on transport, missed two delivery dates, no communication between staff.

Excellent staff who went above and beyond with our needs. Even gave us extra discount and free delivery so extra bonus.

Firstly the staff in the showroom were really nice, very helpful and had no problem with us wandering round and trying everything. When we found what we wanted the paperwork was easy enough. It was later we found out they had only added one name despite checking twice, which meant that only one could sort out the delivery, which became quite a farce, very frustrating and nearly resulted in a cancelled order! Eventually all sorted. The delivery crew Russell and Simon were great, very friendly, very helpful and polite so thank you to them