A tear in our Italian leather sofa was detected just as installation was being completed. Nevertheless, we accepted it on the grounds that a repairer would be sent out. When the repairer came, they concluded that due to the location of the tear, that it couldn't be repaired. We got our sofa in Oct 2024 and as of today, I am still chasing SCS to find out about compensation. I have even been back to the Farnborough store but to no avail. How very disappointing!

Two very pleasant men who delivered our two sofas very well.

From the moment we entered the SCS shop to the moment of the delivery everything was very good. Wonderful customer manners and great service and delivery from Arek and Neville.

Delivery guys were great, I was their last job that day but they were friendly, careful and and really looking forward to eating & drinking as they were both observing Ramadan & hadn't eaten since sunrise,

Sofa delivered on time by Adie and Marcin, very polite and professional,

Don't use SCS, they have nil customer service.Ordered and paid for an item in January, told I could collect it March, went to collect it in March, after I waited on phone for over 30 minutes to ensure it was ready only to be cut off 3 times without speaking to a person, when I arrived to collect, told the Manager said he had phoned me to say he was not allowed to sell the item, he did not call me. No proper explanation as to why they took my money and then changed their mind.

Linton was very informative and helpful during our purchase in Farnborough.
Delivery information and timings were spot on.
Sammy and Ali were excellent managing to squeeze a large sofa into a very small room. Great service and a lovely sofa thank you!

Today I have received my sofa bed from SCS. The crew has been brilliant and have shown me how to assemble the furniture and how to take it apart in case that I need to. They have been very careful not to damage the bed or the house. I am very happy with their work and my new sofa bed. It was a great experience. Thank you. 😊

My SCS delivery expectation are high, as I have had previous sofa deliveries. On this occasion (20/02/25) the SCS guys decided to park on my drive without asking or informing me, while other similar deliveries just manage to park on the kerbside. Unfortunately the sofa was delivered damaged, with a side panel that has a rip in the leather and a gouge at the bottom of the panel. I was informed by the delivery team the SCS aftercare team will attend and complete a full replacement of the leather on the panel. As a customer I was pretty shocked and could not understand how they expected me to accept this brand new sofa that has been delivery damaged. My previous SCS sofa was delivery 9 years ago and was meticulous and had no issue/damage to the sofa.
To compound my experience the delivery team managed to chip a large chunk of wood from my internal french window doors. This wood was left on the floor and I only notice when I returned to clean up the pathway area the delivery team took. Judging by the size of the gouge in the door and the wood on the floor, I am pretty sure the delivery team was aware of the damage, but failed to announce it. So for me, this has been a bad customer experience. To order such a prestige sofa and have it delivered damaged, and then to find out the delivery team further damaged my door in the process is disappointing and has taken the shine from having my new sofa.

Hiya,

Today (20/03/25) I have had the repair technician from Emmiera attend, to repair the damaged leather sofa. The repair is excellent and the damage is not visible at all. I would rate this experience a 5* as the technician was also offering advice on sofa maintenance as well. The only downside and problem I still have SCS is that the damage that your delivery team have done to my French Door is still not rectified, and when I mentioned this to the Technician he explained he will make a note of this, but it is SCS responsibility and who will need to repair the damaged door. Which is still outstanding. So SCS... I am waiting for the repair please.!!!

Relaxed staff who were genuinely helpful and not pushy at all. Went in just looking for ideas for my new home and came out with a fantastic 3 & 2 seater sofa at a fantastic price. Linton was great & makes a really good coffee ;)

I like how I was greeted & explaining what are available then got left for me to carry on looking for things myself.

The lady that was ment to be helping me to buy two sofas said she would reduce the warranty price but only did this on one sofa instead of both then there was admin charge that she never said about and didn’t tell me the delivery fee which should be included in the price of the sofas as you can’t just turn up and take them home with you after this purchase I will not use them again this was 09/02/25

Team member Mary delightful lady, great knowledgeable. Can’t wait to see our order.

Thank you

Great service, very helpful team. Thank you

Far from satisfactory customer service, now getting no response to emails to branch or contact me form to customer service via website. Several hours to get through on phone. Only quick thing with SCS was taking my money.

The experience of purchase in Farnborough branch is very positive. The staff is helpful and has good knowledge to the products.

The delivery staff is very punctual and helpful. They are also very polite.

I would recommend your company to my friends.

Great service! Two really lovely delivery men, who took pride and care in their work.

Very helpful and knowledgeable about all the sofas available. Listened to our likes/dislikes and helped us pick a suitable sofa. Very friendly staff. We never felt rushed and nothing was too much trouble. Special thanks to Linton for his help.

Visited the Farnborough Store. Staff were friendly but not too pushy, let me look around without interference until I had made my choice. My order was taking efficiently and with product knowledge. I was informed about material/insurance etc without any pressure which is very refreshing. Overall a very pleasant and efficient service.

I'm not satisfied as I noticed that the sales team are lying to customers.
I've purchased a sofa from show room which was on clearance, but they told me that due to health and safety reason they can not leave a space empty until they get new one but I found out that they lied me and they use the sold item for demonstration and the keep it available for more customers to seat on it for 4 more weeks.
Every customer seat on it obviously they use the recliner and same as other equipment like cars the parts ages and get used more and more.
Obviously, they refuse to give free warranty and if the recliner fails due to excessive times of being used at showroom then I get scammed.