poltronesofà - Derby Omdömen 

1 550
TrustScore 4.5 av 5

4,6

Kingsway Retail Park, Kingsway, DE22 3FA Derby, Derbyshire,, GB


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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Callum at the Derby Kingsway store was very helpful when we asked questions but let us wander round on our own and didn’t push us. We were worried about the colour melding in with the new c... Se mer

Betygsatt 5 av 5 stjärnor

Great experience from when I visited the store & purchased my furniture to it being delivered. I was kept updated throughout on progress of my furniture & when it was arriving for a good few days b... Se mer

Betygsatt 4 av 5 stjärnor

Any material/colour for any suite was a major decision for us to buy from you. Very friendly staff. Still haven’t decided weather or not to have the £350 for the additional warranty/insurance pack... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

Customer experience in store was good. Demonstrated chairs and listened to my needs. Chair I bought met all my needs. I was kept informed of a delivery date and on the day in tetms of timing. The deli... Se mer

Företaget har svarat


Företagsinformation

  1. Möbelaffär

Om poltronesofà - Derby

Skrivet av företaget

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Skrivet av företaget


Kontaktuppgifter

  • Kingsway Retail Park, Kingsway, DE22 3FA, Derby, Derbyshire,, Storbritannien

  • 0191 731 3300

4,6

Utmärkt

TrustScore 4.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(1 550)

17 550 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Beautiful shop

It was a beautiful shop, and the staff were very nice. Our salesman was also very knowledgeable about everything. We just hope we'll love the sofas we chose.

20 maj 2026
Betygsatt 5 av 5 stjärnor

Everything went smoothly

Everything went smoothly. Delivery guys were friendly and efficient. Lovely sofa. Can’t fault anything about the whole purchase and delivery experience. Well done!

23 maj 2026
Betygsatt 3 av 5 stjärnor

Waited 5 months and got woke up at 6 am…

Waited 5 months and got woke up at 6 am on a Saturday morning, sofa got delivered at 7.30,my opinion it was assembled very quickly and 1 day late the 3 seater came apart..so now left with trying to re assemble,it is a heavy sofa and I am disabled.. but happy with the rest of it.

17 maj 2026
Logotyp för poltronesofà - Derby

Svar från poltronesofà - Derby

Ciao Stephen,

I hope you are well and thank you for your review.

We're glad to hear you had a positive delivery experience.

In regards to the sofa coming apart, we are very sorry about this. If you do require help with this, please complete the following link and our aftercare team will reach out to you within 3 working days - https://enquiries.scs.co.uk/

I have also sent this over to you in an email.

Kindest,
Tegan - Poltronesofa at ScS
Social Media Team

Betygsatt 3 av 5 stjärnor

Issues from the start caused by the salesman

Issues from the start caused by the salesman that served us both as we both placed orders for sofas , firstly he placed the wrong colour on one sofa which we were able to correct the following day , I was told it would run on a battery pack as there’s no socket on the wall the side of the room the sofa is going and was even told to get one from Amazon as they no longer sell them WRONG! it doesn’t so I now have to pay to get an extra socket fitted , so am unable to use the media and recliners without having an extension lead across my room , having given measurements the salesman assured us that our chosen sofas come apart so this would not be an issue with them fitting them in, WRONG! They don’t come apart , I was lucky as I have an extra tall doorway ( which I was unaware of ) so mine fitted , unfortunately my daughters didn’t fit , the delivery crew for both of us were lovey kept us both informed of the delivery progress and arrived in time, extremely helpful polite men, they really did try to get my daughters sofas in but there was no way to do it, so her order had to be returned , we then went back to the shop informed them of the situation unfortunately the salesman’s who severed us was not there , but the staff who did were polite and understanding and tried to sort the situation, but the only solution they had was for the sofa to be dismantled at a cost to my daughter of a further £250.00 ! Absolutely disgusting fee! We ordered the sofas on the advice of the salesman who got it wrong and she has to pick up the cost, on top of the amount she has already paid , she is awaiting re delivery this week so hopefully she will not have any further issues , I must say the sofas themselves are stunning and should be for the price paid ! But to charge extra for the salesman mistake is disgraceful! Be warned check check and check again that their information is correct, SCS you really do need to retrain or get rid of some of ur staff

12 maj 2026
Logotyp för poltronesofà - Derby

Svar från poltronesofà - Derby

Ciao Lynn.

I hope you are well.

Thank you for taking the time to leave us your review and for sharing your feedback.
We are very sorry to read about your experience and that your furniture was not as expected when you reviewed your order documents.
Please accept my apologies that you were required to return to store to have this amended and also for any inconvenience caused regarding the battery pack.
We would advise that if you have any questions, regarding what information was discussed at the point of sale, to contact the store directly so that they can go over this with you directly.
You can call on 0191 7313300.

Again I am very sorry that we did not meet your expectations on this occasion.

Kind regards.
Lynsey - Poltronesofa at ScS
Social Media Team

Betygsatt 5 av 5 stjärnor

We were welcomed by Aziz and he talked…

We were welcomed by Aziz and he talked us through the process of purchasing our three piece suite. He showed us different designs and fabrics and helped us choose the furniture that we were looking for.
Aziz was very professional and knowledgeable and gave us a cup of coffee which was very nice.
We placed our order and are now looking forward to receiving our new three piece.
The service was excellent.

4 maj 2026
Betygsatt 5 av 5 stjärnor

The Italian Touch

“The Italian Touch”
We were impressed with our welcome to the store by Aziz but he preferred Az. We were then offered a coffee and accepted and then began to look. The store is very impressive and the wonderful aroma/scent was magnificent throughout. Az was very explicit in his descriptions about the manufacture of the products and the vast range of fabrics, leathers and colours. After discussions and sampling the goods we finally settled for the “OSSETT”the electric recliner 3 seater in the Macademia, dark beige in leather. So all in all we left very happy and hope to receive delivery in July 2026.

21 april 2026

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