Sofa came in the wrong colour, went into the store and the manager basically said there was nothing he could or would do because the paperwork stated that colour. I didn't even have that colour swatc... Se mer
Företaget har svarat
Plats
Byt platsDarlington Retail Park, Yarm Road, DL1 4PU Darlington, County Durham,, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We are first time buyers and had looked everywhere for our dream sofa. When we viewed poltron’a sofa we were greeted by Ian who was beyond helpful and didn’t make us feel pressured into buying straigh... Se mer
From the ordering in darlington store with andrew who was the most polite,understanding and helpfull person right through to the day of delivery i can not fault this company . The two guys who delive... Se mer
Super friendly and helpful staff. Great advice which enabled us to make the right choice for our new sofa. Purchasing on 2 years interest free was v quick and easy. I would recommend Poltrone sofa to... Se mer
Företagsinformation
Om poltronesofà - Darlington
Skrivet av företaget
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Skrivet av företaget
Kontaktuppgifter
Darlington Retail Park, Yarm Road, DL1 4PU, Darlington, County Durham,, Storbritannien
- 01325 740670
4,8
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good delivery service.
The delivery was early and the two lads were friendly, chatty and did a grand job.
18 juli 2026
your member of staff very good at his…
your member of staff very good at his job very helpful i think his name was IAN from REDCAR
8 juli 2026
Super friendly and helpful staff
Super friendly and helpful staff. Great advice which enabled us to make the right choice for our new sofa. Purchasing on 2 years interest free was v quick and easy. I would recommend Poltrone sofa to my friends and family.
16 juli 2026
Excellent communication about purchase…
Excellent communication about purchase and delivery. Staff were helpful and friendly.
20 april 2026
Thanks
Thanks, service was very good, delivery, was on time,, lads were very helpful, looks good quality....
15 juli 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Sofa came in the wrong colour
Sofa came in the wrong colour, went into the store and the manager basically said there was nothing he could or would do because the paperwork stated that colour. I didn't even have that colour swatch out when i was looking at them.
Also whilst setting up the sofa the installers stripped and damaged the mounting for the backrest so it's currently loose whilst i wait for someone else to come out and repair it. All in all a terrible way to waste 2500 pound
11 juli 2026
Svar från poltronesofà - Darlington
Good Morning Mr Thompson,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that the colour of your furniture wasn't as expected when this has been delivered to you. I am sorry also that there is an issue with the backrest and can completely understand how disappointing this must be for you. A technician appointment has been arranged for next week on the 21st so that we can look to resolve this for you as quickly as possible.
In regards to the colour, I can see that the store have looked over your documents and confirmed that you have received the correct goods. I apologise if the outcome is not what you may have hoped for.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The delivery was made within the…
The delivery was made within the designated timeframe and the driver and his assistant put the chairs together and explained the mechanism and how to separate the chairs if required
14 juli 2026
Delivery of settee
Communication by email and text including vehicle tracker to show whereabouts of vehicle was very good and informative. Prompt on time delivery, settee was set-up and with no fuss. Altogether excellent experience. No problems.
14 juli 2026
Well informed and helpful staff
Well informed and helpful staff. Allow you to look at your own pace.
7 juli 2026
The guys were very polite very…
The guys were very polite very professional very helpful.
A asset to your business
9 juli 2026
Svar från poltronesofà - Darlington
Good Afternoon June,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us and found the team to be helpful.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Alan and Craig were brilliant…
Alan and Craig were brilliant throughout the call. Very friendly, polite and helpful. Ran through how to use the recliner I had purchased which was great
I couldn't have wished for 2 nicer guys to deliver my furniture. Thank you.
5 juli 2026
Great experience from start yo finish
From the ordering in darlington store with andrew who was the most polite,understanding and helpfull person right through to the day of delivery i can not fault this company . The two guys who deliverd the sofas were very poilte and respectfull to us and our propety. Worked very hard in this heatwave .the sofas are very good quality and look stunning.
10 juli 2026
They were so pleasant and helpful which…
They were so pleasant and helpful which always makes shopping a great experience
10 juli 2026
Helpful staff good communication kept…
Helpful staff good communication kept times as stated
5 juli 2026
Ian was extremely helpful and polite…
Ian was extremely helpful and polite and sorted everything out for me in a very professional and friendly manner. The store is designed attractively to walk through and smelt very good!
Rosalie Philip Poltronsofa Darlington
3 juli 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.