Everything went well from start to finish from choosing & ordering to delivery. The lady in the shop at Chesterfield was very helpful I was told it would be 12 week's to delivery & it was exactly. The... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent service from start to finish, from the showroom to delivery. Kept informed of delivery date and delevered on time. Derlivery guys were brilliant. As for the sofa, brilliant and very comfy... Se mer
Friendly and helpful staff who offered advice but left us to browse at our leisure. Staff were on hand to answer questions and provide information such as measurements etc. Great shortlisting serv... Se mer
Sofa delivered in May. Wrong colour, wrong material. Contacted Company. Accepted it was their fault. Arranged for correct one to be made. Promised priority as their fault. It is now nearing end July.... Se mer
Företaget har svarat
Företagsinformation
Om poltronesofà - Chesterfield
Skrivet av företaget
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Skrivet av företaget
Kontaktuppgifter
Markham Retail Park, Markham Road, S40 1SR, Chesterfield, Derbyshire,, Storbritannien
- 01246 541010
4,5
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar kan ha AI-innehållLäs mer
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Great experience in the shop when…
Great experience in the shop when ordering the sofa . Let down a bit with the delivery time and lack of communication during the waiting time for delivery
25 juli 2026
Svar från poltronesofà - Chesterfield
Good Afternoon Jillian,
I hope you are well and thank you for sharing your feedback.
I am happy to see that you had a great experience in our store and enjoyed the service you received when ordering your sofa.
I'm sorry, however, that your experience was let down by the delivery timescale and the lack of communication while you were waiting for your order. I understand how important it is to keep our customers informed throughout the process and apologise that we did not meet your expectations on this occasion.
Thank you for your order and I hope that you are enjoying your new furniture.
Many thanks.
Lynsey - Poltronesofa at ScS
Social Media Team
First time in the store
First time in the store. Both advisors were really pleasant, welcoming and helpful and most importantly there was no pressure to purchase. We did buy a chair and cushions before we left
29 juli 2026
Relaxed and fuss free buying
Friendly and helpful staff who offered advice but left us to browse at our leisure.
Staff were on hand to answer questions and provide information such as measurements etc.
Great shortlisting service where our favourite options were emailed out for us to check back at home for sizing.
Plenty of fabric/colour choices, many available in store to see on display sofas.
Simple buying process with a range of finance options.
19 juli 2026
I was happy when my sofas came they put…
I was happy when my sofas came they put the sofas together but didn't put the arms on the sofas. i find it hard to put them on.
26 juli 2026
Svar från poltronesofà - Chesterfield
Good Afternoon Nicola,
Thank you for taking your time to leave us your review.
I am pleased to see that you received an overall positive experience however, I am sorry to see that the Crew failed to attach the arms to your sofa resulting in us failing to provide the 5-star experience.
I have checked your account and can see that the Distribution Centre are sending drivers back to your property tomorrow to rectify this for you.
I am sorry that this was not actioned at the time of your delivery and apologise for any inconvenience this may have caused.
If you require any further assistance please do not hesitate to reach out to our aftercare team.
Kindest Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Top Customer Service
Lewis was very informative, knowledgeable, and charismatic. Lewis is a massive credit to the company. 10/10 (Chesterfield Store)
23 juli 2026
Staff were amazing especially Ali
Staff were amazing especially Ali.
He had a great knowledge of the range, colours and fabrics which helped us make the right choice of sofa for us!!!!
22 juli 2026
There was a warm welcome and attentive…
There was a warm welcome and attentive service. I can't remember the name of the assistant but he took time and care. Thank you.
23 juli 2026
Delivery was Great
Delivery was on time and the lads delivering the sofas were friendly and efficient.
Ask me in a few months what I think of the Sofas
23 juli 2026
Sofa delivered in May
Sofa delivered in May. Wrong colour, wrong material. Contacted Company. Accepted it was their fault. Arranged for correct one to be made. Promised priority as their fault. It is now nearing end July. Customer Service just keep putting delivery date back. Used SCS in past not had a problem. No problem with store staff. Not a very happy customer.
12 juni 2026
Omdöme utan inbjudan
Svar från poltronesofà - Chesterfield
Good Morning Chris,
I hope you are well and thank you for your review.
I am sorry to see that you initially received the incorrect furniture and have been waiting on a delivery date for the replacement.
As all furniture is made to order this does come with a lead time for the delivery, again I am sorry if this is longer than you may have hoped for.
As our order reference is not included I am unable to locate your details, or provide an update.
If you require any help then please feel free to email us at socialmedia@poltronesofa.co.uk.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. Made us feel welcome, nothing was too much trouble very helpful.
19 juli 2026
Sofa purchased from sale
Staff were helpful, informative and efficiently dealt with my queries regarding features, color choice and technical specifications. I cannot give a five star rating because I chose a reduced price demonstration sofa which will be delivered in three weeks time. In the meantime this item will be left on display for anyone to sample, even though it is paid for and therefore owned by me. Surely once a sofa has been purchased it it should be withdrawn from display and further use.
21 juli 2026
Svar från poltronesofà - Chesterfield
Good Afternoon John,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience in store and found the team to be helpful and informative.
I am very sorry that the delivery lead time is a little longer than you may have hoped for and can appreciate that this must have been disappointing for you, especially since the goods are already at the store.
I will ensure that your feedback is passed on to the store.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
The team we dealt with a few months ago…
The team we dealt with a few months ago in the Chesterfield store were brilliant as well as the team delivering our new sofa. The sofa is also perfect, exactly what we ordered and great quality
23 mars 2026
Svar från poltronesofà - Chesterfield
Good Afternoon Jonathan,
I hope you are well and thank you for your review.
All of our furniture is made to order which is reflected in the estimated delivery lead times that we provide.
I am very sorry if this was a little longer than you may have expected and I hope that you are enjoying your new furniture.
Thank you very much for your order with us.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Staff very welcoming
Staff very welcoming, helped me find the item I wanted. Good price
My only concern was the perfume in the shop, a little strong for me
16 juli 2026
Svar från poltronesofà - Chesterfield
Good Afternoon Angela,
I hope you are well and thank you for your review.
I am pleased to see that you found the team to be welcoming on your recent visit to store.
Thank you for your feedback also regarding the scent in store, I am sorry that this was a little strong and I will certainly pass on your comments.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Went in Chesterfield shop and looked…
Went in Chesterfield shop and looked around with no hassle - lovely lady Claire came and spoke to us regarding sale items etc. Very helpful and polite - Purchased there and then 👍
Thank you
18 juli 2026
Poor after sales
Sofa good, after sales and honesty about real delivery date not do good. Once sale made that's the last contact untill you get a text from delivery contractors. Went to store after 6 weeks for update on delivery as sales rep had said sometimes can be ready in 4 weeks. Staff ignored me a played on phones, manager was arsey and said it will be 12 weeks. I would have gone else where if I was told up front it was 12 weeks.
18 juli 2026
Svar från poltronesofà - Chesterfield
Good Morning Jon,
I hope you are well and thank you for your review.
I am very sorry to see that you feel disappointed in your experience and the information provided regarding your delivery.
All information regarding the delivery lead times are shown on you order confirmation document. I can see that this does show an estimated date of 24/07/26, for your furniture to arrive at our Distribution Centre.
As it is only an estimate we do advise that it can change by 4 weeks either side so once the furniture is ready our bookings team would reach out with the first available date.
It seems the your furniture did arrive a little sooner and delivery went ahead on 17/07/26.
I am sorry to read about your experience in store and that you felt ignored by the team, this is not the service that we would expect and not how we would want our customers to feel.
Please accept my apologies for this and for any upset caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Helpful and friendly young man served…
Helpful and friendly young man served me and my daughter .I saw the leather suite I was looking for and he helped clinch the deal
18 juli 2026
When received on the 17 of July it was…
When received on the 17 of July it was totally different colour to what I had chosen and the one on display is what i chose.
18 juli 2026
Svar från poltronesofà - Chesterfield
Good Morning Denise,
I hope you are well and thank you for taking the time to leave us your review.
I am sorry to see that you have concerns regarding the colour of your furniture and do not feel this is the same as was selected in store.
I can see from your order document that you selected the GAROFANO 853 (Anthracite) option.
If you would like us to review this further then please complete our online contact form on the link provided below.
This allows us to obtain all relevant information , along with photographs of the sofa and attached batch labels, and advise on the next steps.
The link that you need is https://enquiries.scs.co.uk/
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Excellent and knowledgeable sales lady…
Excellent and knowledgeable sales lady even when it took me ages to make up my mind so patient and polite . Can't fault delivery service polite and rang me a few times to inform me of delivery time.
18 juli 2026
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