poltronesofà - Cardiff Capital Omdömen 

1 270
TrustScore 4.5 av 5

4,7

4 Capital Shopping Park, Leckwith Road, CF11 8EG Cardiff, Glamorgan,, GB


Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Welcoming, helpful staff. Beautiful range of sofas - best quality and comfort on the market (after trying every sofa shop in the city!), spotlessly clean and fresh store, and Julia - who served me - c... Se mer

Betygsatt 5 av 5 stjärnor

Robin welcomed us as soon as we entered the store. He said he would leave us have a look round by ourselves but explained how it all worked and there if we needed anything. Loved the fact that you cou... Se mer

Betygsatt 4 av 5 stjärnor

Show room staff are very helpful and informative in terms of product specification. I did bot feel pressured and was given plenty of time to wander around and our pace. However, and im glad i Lef... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Excellent friendly informative service from Chris at the Leckwith store in Cardiff. Store very impressive with great displays and quality furniture. Prices were great plus we managed the discount and... Se mer


Företagsinformation

  1. Möbelaffär

Om poltronesofà - Cardiff Capital

Skrivet av företaget

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Skrivet av företaget


Kontaktuppgifter

  • 4 Capital Shopping Park, Leckwith Road, CF11 8EG, Cardiff, Glamorgan,, Storbritannien

  • 0191 731 3300

4,7

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(1 270)

18 052 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 1 av 5 stjärnor

Waiting for my furniture now nearly 4…

Waiting for my furniture now nearly 4 month to arrive now got to wait till june .Its like waiting for the cows to come home...

22 januari 2026
Omdöme utan inbjudan
Logotyp för poltronesofà - Cardiff Capital

Svar från poltronesofà - Cardiff Capital

Good Morning Bella,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to see that you have rated us as 1* on this occasion regarding the lead time for your order.

As your details are not included I am unable to view the history or advise regarding your delivery.
We do advise that the lead time provided at the point of sale is an estimate and can change.
As soon as your furniture is ready for delivery then we will reach out to you with the first available delivery date.

If you have any questions then please call us on 0191 7313300.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Betygsatt 5 av 5 stjärnor

Warm Italian welcome from the staff…

Warm Italian welcome from the staff when I walked through the door which made me smile😊. Staff were helpful but not overwhelming leaving me to get what I wanted ordered when I was ready.

There was plenty of choice for the styles of sofa I was looking for and I was able to take advantage of the safe offers.

I’d happily shop there again.

6 maj 2026
Betygsatt 5 av 5 stjärnor

Fantastic customer service today when…

Fantastic customer service today when purchasing our sofas! Very helpful and inviting and couldn’t do enough for us and our children, I would absolutely recommend and use again! Thank you to Chris for helping us choose our sofas and for going above and beyond

3 maj 2026
Betygsatt 5 av 5 stjärnor

We were made to feel welcome anf werent…

We were made to feel welcome anf werent pestered by the staff like dfs.hkwever ,while there,i wasnt well and the staff went above and beyont to take care of me and my husband.,It wasthe Leckwith cardiff branch and id like to say a huge thank you to them.

28 april 2026
Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service from the lady (sorry I forget names) who took the time to show and find the right fabric to my wife and I. We must have tried 20 different types before we picked the one. (Taupe herringbone)we normally buy online but had such a great experience we bought it from the shop. Thanks for the great service!

20 april 2026
Betygsatt 5 av 5 stjärnor

I knew what I wanted as I’d seen it…

I knew what I wanted as I’d seen it online but visiting the store was a great experience.
Julie served me in the leckwith store Cardiff and we were extremely impressed with her excellent knowledge and fantastic customer service
If you’re in the market for a new sofa I’d recommend checking these guys out
Ciao

18 april 2026
Betygsatt 5 av 5 stjärnor

Excellent delivery service

Excellent delivery service. 3seater & 2seater sofas delivered earlier than estimated date.

Delivery on the day was punctual and efficient with e-mail and text updates on progress

16 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Sofas and property damaged.

Delivery men have caused extensive damage to both sofas and the door frame at my home that they forced them through.

27 januari 2026
Omdöme utan inbjudan
Logotyp för poltronesofà - Cardiff Capital

Svar från poltronesofà - Cardiff Capital

Good Afternoon Gareth,

I hope you are well and thank you for your review.

I am so sorry to see that there has been some damage to the furniture and to your home following the delivery.
I can completely understand how upsetting this must have been for you and apologise sincerely that this has happened.

I can see that you have now spoken with our aftercare team and this has been discussed regarding the next steps.

Kind regards
Lynsey - ScS Social Media Team

Betygsatt 1 av 5 stjärnor

Absolutely appalled at the service from…

Absolutely appalled at the service from SCS. Had my sofa less than 3 weeks old. Been told that there’s nothing they can do about the puddling. We have to do “breast stroke” motions on it to smooth it out. Warranty department told me that we haven’t been using correct aftercare on it. How dare they assume this! Will never buy anything from here again.
I would also give zero stars. Not even 1 star is worth this rubbish!

27 januari 2026
Omdöme utan inbjudan
Logotyp för poltronesofà - Cardiff Capital

Svar från poltronesofà - Cardiff Capital

Good Morning Beth,

I hope you are well and thank you for taking the time to leave us your review.

I can see that you did submit your claim form to us, along with photographs of your furniture. This has been reviewed and identified that there are no faults present that would be covered under the terms and conditions of your warranty.

We appreciate that this may not be the expected outcome and apologise for any upset caused.

We do advise for all customers to follow the care guide from delivery to keep your furniture looking its best. I can see that this has been discussed with our aftercare team and explained why this is the outcome.

Kind regards,
Lynsey - ScS Social Media Team

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