I had an email the day before to say my sofa was arriving between 7-12. I then received a further email on the morning of delivery to say it was arriving between 750 and 810. My delivery driver phoned me at 7 to say they would be 20 mins! Excellent service. The delivery crew were very respectful of my property and my new sofa. Would definitely recommend.

Excellent and hard working staff. The job was difficult (narrow space, second floor without lift).

Great service all round from purchase to delivery. Rich and Dean were excellent pushed the sofa up the street as were unable to pull round. Put them where i wanted them and set the up lovely.

Clear contact at all stages.Good delivery.

The men that came were really friendly.

Good teamwork, very tidy and fast work assembling the sofa.

Russell & Simon we're so professional, friendly and helpful. Thank you for great customer service.
Love the new furniture and well worth the wait.

Great communication, polite and helpful delivery service. Quick and efficient. Very pleased.

Very good service

Very pleasant and helpful gentleman advised me on a sofa, also I bought a rug.
No pressure, I don't like it when the sales people follow you around and try to sell you something unsuitable. There was nothing like that in the store.
He sorted out delivery etc.
Hopefully the delivery and quality of the items I bought will be as good as the service in the store.

Absolutely awful. Misleading. Missold the delivery. The sales rep in the shop at imperial park in bristol ensured it was hassle and stress free. "Our delivery team will deliver it, get it in and set it up, give a demo with motors etc.

Delivery driver arrived and said they wernt trainned to split the sofa to get it in the room so they just left it in the kitchen. There was no set up or anything.

Me and my wife had to undo the staples on the back to un hindge it our selves. Awful sales rep !!!

+ cant contact anyone at the shop direct its awful wont be using them again !!

On 12th January 2025, I sent an email online to ScS Brislington with photos to ask for advice about an expensive sofa bought in Bristol August 2021, which is already showing signs of losing colour from the leather. I expected a reply within 2-3 days, but no reply. I sent another email on 27th January, with again no reply within 2-3 working days. Waiting times on the phone are between 95-183 minutes! I did receive a phone call on 3 February which I could not take. I called back as requested, but again offered a wait of 95mins. I tried to phone again on 7th February, again a very long waiting time. I did not want to complain, but simply to be given some advice on how to proceed with the sofa repair without invalidating the warranty. I am now very unhappy by the lack of Customer Service provided by ScS.

Amazing service from ordering to changing delivery date to delivery.

Absolutely incredible service! We live on the 3rd floor, and Russell, Simon and Simon did an amazing job. Everything was brought up super quickly, and put into my living room just how I liked it. 5* service! Thank you!

Friendly and professional non-pressured service.

Fab service from buying at the store to John and Josh delivering, very polite and fast workers brilliant

We were given time to look at all the furniture and the sales man was helpful without putting any pressure on us

I am disappointed in your service you don’t take the the old one away or even help to get the old one out.i am a single man and I will have to saw the old one up to get it out in the garden.

Very prompt quick delivery

Ordering at store was very simple and staff very helpful

Sofa in place in no time

Had great service so far in the store gentleman that helped us was very helpful, so we will see if the good service continues as we have not received the suite yet!

Great customer service so far, not had delivery yet though.