I am very disappointed with the quality of this sofa and honestly feel like I’ve been conned. The workmanship is poor, and the sofa creaks whenever it’s used, which is unacceptable for something that should be built to last.

After doing a lot of research, I’ve found many other customers making similar complaints. It appears the sofas in the showroom have a different filling to the ones that are delivered. The showroom model felt much more comfortable and supportive than the one I received. It also seems that the exact sofa displayed is regularly changed, so you never get to compare your delivered sofa with the one you originally tried.

Overall, this has been a very disappointing experience, and I would not recommend purchasing based solely on the showroom display.

All was delivered on time by two very pleasant men and all done in 20 minutes .

I spent hours choosing the right furniture, visiting two separate SCS stores before making my decision.

The Bolton sofa in the showroom was extremely comfortable, but the furniture I received was nothing like the display model. It feels completely different, with cushions that don’t seem to have the same quality or level of support as those I tried in store.

Another issue is the fabric. It wrinkles almost immediately after sitting on it, whereas the showroom sofa didn’t do this at all.

I contacted Poltronesofà to raise my concerns, but they refused to acknowledge my rights under the Consumer Rights Act. Their response was simply that there were no manufacturing faults and that I had received exactly what I ordered. Under UK consumer law, goods should be of satisfactory quality, fit for purpose, and match their description or any model or sample shown before purchase.

Overall, I am extremely disappointed with both the product and the customer service.

Before buying from this company, I would recommend checking out the “SCS Sofa and Furniture Complaints” Facebook page to read about other customers’ experiences.

Let me look round without bothering me , when I asked about things the staff where very knowledgeable.

Honestly, one of the worst companies I’ve dealt with. I spent a lot of money on a sofa, but they delivered the wrong colour and material. At first, they denied it was their mistake, but after investigating, they admitted they were at fault and promised a replacement. They later refused, claiming the paperwork had been signed, even though we were never told the sofa would be different from what we ordered.

I’ve made several complaints and asked for either a replacement or a refund, but both have been refused. I bought my sofa from the Bolton branch, and the management was extremely poor. The manager was rude, dismissive, and unwilling to listen to our concerns or try to resolve the issue professionally. Instead of helping, we felt like our concerns were being brushed aside throughout the entire process. Based on my experience, I wouldn’t recommend this company.

Delivery guys pulled their faces when I asked them to move my old sofa, but did it in the end.

Warm welcome left to look around and given plenty of advise when asked for it . And good advise on sofas we never thought to ask .returned week later and purchased 3 and 1 seater sofa

We waited 16 weeks for our suite to arrive. When it was delivered, everything looked fine and there were no issues at all. But after a week or two, we started to notice that the cushion on the recliner didn’t seem right. We thought it might just need time to settle, but it never did.

After having the suite for only four weeks, I contacted the company through their online form to let them know about the problem and asked for someone to come and have a look. Instead, I got an email saying they couldn’t find a fault with the suite. I’m not sure how they came to that conclusion when no one had even been out to inspect it.

What made it even more frustrating was that they said the problem was because the suite hadn’t been cared for properly according to their care guide. We’ve only had it for four weeks, so I honestly don’t know how they can say that.

This definitely isn’t over. If this is how they treat customers who’ve only just bought their furniture, it doesn’t say much about their customer service. I certainly won’t be buying from them again, and I’ll be making sure other people know about my experience too.

From walking into the store at Middlebrook Bolton I was given a warm welcome by Mandy.
I explained what I didn't want and she guided me through the range and took me to see a selection of sofas. I wasn't rushed even though it was very close to 8pm.
I had made my choice but wanted to go back the day after with my husband.
After a few minutes Mandy appeared and offered coffee while hubby & me checked out the different swatches.
Everything eent like clockwork.
Thank you Mandy @ Middlebrook Bolton. X

I have never in my life dealt with a manager who was as rude and unprofessional as this one. I called a few days ago to discuss my concerns, and the way she spoke to me was completely unacceptable. She had a serious attitude problem and made me feel as though my concerns were an inconvenience.

As a paying customer, I expect to be treated with respect, but that was certainly not the case. The manager really needs to improve the way she speaks to customers because no one should be spoken to in that manner.

I also purchased a discounted showroom sofa and was told that my new sofa would be delivered and my old one taken away. It was only after the purchase that I found out there was an additional charge for removing my old sofa. This was never explained to me beforehand.

I’m also left unsure whether my discounted showroom sofa comes with a one-year warranty because I haven’t been given clear information. Overall, I’m extremely disappointed with the customer service and the way my concerns have been handled.

Great products, very competitive pricing, excellent (no pressure/hassle) sales personnel.

Sales person Ryan was excellent so helpful and a really wonderful person attention to detail was second to non a fantastic asset to your organisation

Communication from purchasing sofas to the actual delivery was very professional and informative. Arrived on time and quickly got to work getting them installed.

Peter and George were efficient, professional and friendly. They made sure we knew how all the electrics worked and went above and beyond. Let us informed before delivery too. Well done to them both

We purchased the sofas they are ok but not top quality. We decided to take the warranty at 350 pounds this is where it started to go wrong when we printed the full details we were charged £50 for a care pack that we were told was free so I asked to take it off as this can be purchased for max £25 but seeing that I already have this as my previous sofas were leather we did not need it. We were advised this could not be done so had to cancel the whole warranty (not happy about)as this cleaning kit had nothing to do with the warranty. Then getting the refund was a bigger nightmare took forever but we did eventually get refund. Would I buy from this company again 🤔 No based on quality and warranty experience.

Initial date for delivery supplied but allowance for early delivery noted. Appointment received for delivery. In total I received 5 messages about the delivery (a little overkill)
3 days before delivery it was cancelled due to delays. No further date supplied. A week later my wife is contacted and informed of a new date, but not me even though I am lead name.
I had to go back to the store to confirm what was happening. They confirmed the delivery date.
On the day of delivery, I received calls from the delivery men confirming 1/2 hour delivery.
They delivered the sofa, made sure it was working and took all the rubbish away. Top delivery lads
Thank you guys

I visited Poltronesofà in Bolton with my mum and couldn’t walk a few steps without being approached by sales staff. We were constantly interrupted and felt closely watched, which made the experience very uncomfortable.

There was no chance to browse at our own pace, we were approached immediately and repeatedly, leaving no space to look around properly. It felt overly aggressive compared to other furniture stores like Designer Sofas, where you can browse freely.

We were also told in another store that others have made similar complaints.

Recommendation: give customers space to browse without constant interruption or pressure, it’s very off-putting.

I received the wrong colour in my sofa and I was told there’s nothing that can be done even though the mistake was made on their end.
I’ve spend £3,000 on a sofa and it’s not the correct on!!!!!! The saleslady put in the wrong code for the fabric.

Not taking any responsibility for this mess.
Rang up today for the third time and the lady on the phone was so rude! Honestly the staff here need to really respect a paying customer. Never experienced such horrible customer service.

Would I recommend? ABSOLUTELY NOT

GO ELSE WHERE