I purchased two sofas on 05/05/26 after considering SCS alongside two other suppliers. I chose SCS/Poltronesofà partly because I had bought from SCS previously and wanted to remain loyal.

I should say that Ann, who initially served me, was brilliant. She was helpful, professional and gave me a very positive experience when making the purchase. Unfortunately, what has happened since has completely changed my impression.

When I called on 27/07/26 to check the delivery, I was told it had been delayed until 19th August. There was no apology. Instead, I was told, “If you’ve waited 13 weeks, waiting another two weeks is nothing.” I found this dismissive and unacceptable.

I visited the branch again today, but rather than acknowledging my frustration, staff defended the situation and insisted the delay was “not their fault.” Regardless of where the delay occurred, I bought from your company and expect your staff to take ownership of the customer experience. From today's visit, I've now been informed that delivery is towards end of August. WHY?

Delays can happen, but the lack of apology, empathy and ownership has turned this into a very disappointing experience. Ann provided excellent service initially, but sadly the experience since then has left me regretting my decision to remain loyal to SCS/Poltronesofà.

I expected better service from you.

The staff was very helpful especially Lucy

Quick polite and efficient good job

Very friendly

Delivery date and time set, but driver calls up early to try and deliver when no one home. Told driver that we would be home earliest 15.30. my time slot was for 17.20-1745. driver was hoping for 11.30. no calls nothing . Nothing the following day., until my wife called the Basildon branch were we placed order. They couldn't even get logistics to deliver on a time that suited us as a good will gesture, after spending £3500 . Yes they apologised but, you'd think they would go the extra mile to keep a customer happy. Asked for refund as I feel as tho they have broken the contract. But they say they have done nothing wrong. Just keep saying we want to deliver the settee to us , but I'm worried same thing will happen . Don't were I stand as a customer who's paid everything up front.

Very nice stuff who explained everything very well.

Yes we had a very helpful experience with your very helpful the 2 young lady staff at your basildon site went above and beyond with their advice and service explaining the about the technology and all we needed to know

Sales staff were excellent and delivery men were just as good.

Not too intrusive whilst we were browsing but available for advice when needed

The man who dealt with us,Dean wenr above and beyond to hwlp us and made thw experience more enjoyable.

We were told by email to expect the fitting team between 11-25 and 11-35am. They finally turned up at just after 3pm. We were not updated about the change in the fitting time and no apology or explanation was given. When the fitting team finally arrived they were helpful and polite but couldn't wait to finish and leave. We noticed the new section of furniture was not fitted correctly and had to ask them to correct it.

All aspects of my purchase from sales to delivery went very well, good all round.

Ordered furniture 6th April, planned delivery date 31st July. Received emails and text messages the day before and on the day confirming planned delivery with estimated times. I organised the donation of my existing furniture for the same day to accommodate the new furniture.

Received call after delivery window to confirm the delivery is not possible, offering delivery the following week, 4 days after the original date. I asked the distribution centre if there are good
will gestures or partial refunds due to delayed delivery, I was told to ring the local store, the store told me to ring head office but there are no options to speak to head office.

Disappointed the delivery was cancelled after the allotted time, we have no furniture for 4 days, and I was passed around the various teams with no response to potential reimbursements

We love our new sofa. The delivery was quite late but we were not worried because we were kept informed and it was easy to call and talk to someone for reassurance. The delivery was really easy and done in a matter of minutes. The reason for the 4 star rating is the lack of flexibility with delivery. I was expecting more notice than just a few days. In store I was told I’d get a week or two which is more time to arrange collection of the old sofa and time off work. Having to drop plans at the last minute was inconvenient. It wasn’t a big problem but I would have appreciated more honesty or more notice/flexibility.

Really pleased with sofa bed excellent quality, easy to pull out to a bed and put away. Delivery was easy, it came 3 weeks early and communication on Delivery was good

Friendly. Took time to explain in detail

Very helpful staff

Calum was!amazing he helped so much as I have mobility issues he is 5 star assistant made the visit a pleasure thankyou Calum hope I have his name right

Great service in store, easy ordering process, kept informed when delivery will be and was easy to change delivery day.
Sofa very comfortable and looks lovely

Shannon at Pipps Hill Basildon store was extremely helpful, friendly and knowledgeable when purchasing our sofa, as were all the staff.