Scamp & Dude Omdömen 

511
TrustScore 4.5 av 5

4,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Item very poor quality and not like the image on the website. Paying both £3:95 for delivery and for a return is unreasonable. I won't be purchasing from this website again

Betygsatt 5 av 5 stjärnor

Amazing experience at Scamp and Dude Brighton today. I found the perfect dress to wear to a Summer wedding, great quality and fit. The staff in store were so lovely and what really stood out was their... Se mer

Betygsatt 5 av 5 stjärnor

Lovely clothing which is good quality. Service was excellent and when clothes arrived they were beautifully packaged. Very happy

Betygsatt 5 av 5 stjärnor

I love scamp and dude products and have been buying them for years. Most recently I purchased in store a pair of jeans which I loved, I had been looking for a decent pair of jeans for sometime and the... Se mer

Företagsinformation

  1. Damklädesbutik
  2. Klädbutik

Skrivet av företaget

Famous for its superpower infused leopard and lightning bolt loungewear and vibrant designs, Scamp & Dude is a British purpose led brand with a huge heart.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

511 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 60 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(511)

71 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Gift Card Issue

Had an issue with a gift card which needed to be resolved quickly. Team immediately responded and went out of their way to assist with sorting. Thanks for the support and speed in which you assisted.

2 december 2024
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Stop the black clothes and don’t use Royal Mail

Found this brand with lovely bright clothing and a lovely story behind the brand however a lot of black coming into the prints which I hate and puts me off buying and they keep using Royal Mail which takes a week at least to arrive while all other couriers deliver within a couple of days

24 november 2024
Omdöme utan inbjudan
Logotyp för Scamp & Dude

Svar från Scamp & Dude

Thank you for your feedback, we have recently changed our couriers but please know during busy times from Black Friday through December most courier networks may experience delays x

Betygsatt 2 av 5 stjärnor

I have been an absolute fan of Scamp…

I have been an absolute fan of Scamp and Dude for four years . Was so excited to visit the new Brighton Store . Very disappointed with the Customer Care I received. I won’t be returning, and I have lost faith in the quality of clothing, after having two jackets, fall apart at the collar after wearing them for 5 months, then told nothing can be done. I don’t expect to pay £120 for a jacket, that lasts only 6 months. Wasted trip to Brighton. Shame , as Scamp and Dide have lost a great Costumer .

23 november 2024
Omdöme utan inbjudan
Logotyp för Scamp & Dude

Svar från Scamp & Dude

So sorry to hear this, we can see our Brighton store followed company policy with regards to assessing every item presented to them and the nature of the issue - further to this we can see that you have since received a full refund for the item as a gesture of goodwill.

Betygsatt 5 av 5 stjärnor

Quality clothes

Loved their website, quality items with a good range of sizes. Easy to shop online and quick delivery.
Arrived in a beautiful box with tissue paper wrapped around the clothes.
Fab fit and great quality products as seen on site.
Very happy with my purchases, will be recommending to all,
Thank you xx

20 november 2024
Omdöme utan inbjudan
Logotyp för Scamp & Dude

Svar från Scamp & Dude

Love to hear this, thank you x

Betygsatt 5 av 5 stjärnor

Perfect when you’re no longer in your 20s!

These dresses and gorgeous- daytime or evening wear! I love how flattering they are, especially when you’re no longer 20 and feel a bit unsure of your style! I have 5 x dressed from Scamp & Dude and I will be buying more

10 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great customer service & great clothes

Great customer service & great clothes. Would highly recommend Scamp & Dude. The clothes are really well made and last for ages. Whenever there is an issue due to sizing the customer service is always outstanding. I would also like to give a shout out to the wonderful and attentive staff in the St James Centre store in Edinburgh. Nothing is a problem and they are always so happy and helpful. Cannot recommend this company highly enough.

1 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I recently had an issue with a dress…

I recently had an issue with a dress that I bought when the zip completely ripped.

It was outside the normal timeframe for returns due to a fault however when I contacted the customer care team they were brilliant.

Within 48 hours they have helped me with the return process and issued a gift card so that I can buy a replacement!

Would definitely recommend and cannot wait to visit the store in Brighton!

25 oktober 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Delay in refund and sequins fell off sweatshirt !

Not a great customer experience took over 2 months to get a refund due to confusion re exchange. Also sequins on sweatshirt starting falling off after 1 wash so looks very worn despite being new, shame as nice design but would not recommend unfortunately !

25 oktober 2024
Omdöme utan inbjudan
Logotyp för Scamp & Dude

Svar från Scamp & Dude

We are so sorry to hear this, we can see the confusion over your exchange was sorted quickly. We can also see our Customer Service team have been assisting with the issues you have experienced and can see we have emailed on Friday to resolve this for you.

Betygsatt 1 av 5 stjärnor

Trafford Centre Store - 1 Star Customer Service

Love this brand on line but the customer service in the Manchester Trafford Centre store was dreadful, took 40 mins to process a discount on items, staff did not know what they were doing, told us they were new and " had not been trained on anything" they had no clue about the stock they carry, how long it would take to order something or when anything was coming in.

Only 2 staff and 2 customer in the shop so it was not busy at all and the other customer who was simply wanting a refund said she had been there for over 30 mins. I may order on line again but never again in the shop. Has to be some of the worst service I have ever experienced.

22 september 2024
Omdöme utan inbjudan
Logotyp för Scamp & Dude

Svar från Scamp & Dude

Thank you for your feedback and so sorry to hear this, as the store is a pop up we are there a little longer than planned so this does mean that some team members are new and training is underway xxx

Betygsatt 5 av 5 stjärnor

Fantastic Customer Service

Fantastic Customer Service.
I got in contact with customer service regarding my exchange. The response was prompt and very helpful.

I love their clothing range, jewellery and accessories.
I highly recommend Scamp and Dude.

14 oktober 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

They are too slow to process returns

They are too slow to process returns. I've waited over 10 working days for a refund, I've had to chase the company to look into this. Part of my order was eventually refunded but I am still waiting on the other item to be refunded. It is an unacceptable level of customer service.

4 oktober 2024
Omdöme utan inbjudan
Logotyp för Scamp & Dude

Svar från Scamp & Dude

We are so sorry for the delay with processing your refund, we have recently moved warehouse and it has taken a little while longer than we had hoped for our returns system to be up and running. This has now been rectified and our returns are being processed in the timeframe advertised.

Betygsatt 1 av 5 stjärnor

Slow at processing refunds

Ordered 2 hoodies as I didn't know which size would be most suitable. I'm pleased with the hoodie however I returned the one which didn't fit and It's been almost TWO weeks since they received the item back at the warehouse and I STILL HAVEN'T received my refund. You really need to speed up your returns process.

7 september 2024
Omdöme utan inbjudan
Logotyp för Scamp & Dude

Svar från Scamp & Dude

We are so sorry for the delay with processing your refund, we have recently moved warehouses and it has taken a little while longer than we hoped for returns to be processed. This has now been rectified and our returns are being processed in the timeframe advertised.

Betygsatt 5 av 5 stjärnor

Pleased Face

So disappointed the khaki rain mac was out of stock so I messaged the S&D Facebook page. A couple of days later I got an fb message saying it was back in stock, I bought it immediately and it was delivered the very next day. The Mac is GORGEOUS.

Great customer service and the coat is just perfect 😍

25 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Outstanding customer service

Outstanding customer service! I ordered a dress which unfortunately came with a broken button hole elastic. I contacted customer service, and had a same day reply. I sent an image of the issue and they immediately sent me a link to arrange a return with costs covered. Then once I’d sent a photo of the proof of postage, they sent out a replacement the same day (without waiting for the return to be received), and the replacement dress arrived the next morning! The staff were lovely and couldn’t have been more helpful. I wouldn’t hesitate to buy from them again.

24 september 2024
Omdöme utan inbjudan

Detta är Trustpilot

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