I have ordered several items over a period of a few weeks and so far have had to return on two occasions as the sizing is completely off. How can 3 pairs of shorts in the same style (supposed to be s... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amazing experience at Scamp and Dude Brighton today. I found the perfect dress to wear to a Summer wedding, great quality and fit. The staff in store were so lovely and what really stood out was their... Se mer
I love scamp and dude products and have been buying them for years. Most recently I purchased in store a pair of jeans which I loved, I had been looking for a decent pair of jeans for sometime and the... Se mer
Lovely clothing which is good quality. Service was excellent and when clothes arrived they were beautifully packaged. Very happy
Företagsinformation
Skrivet av företaget
Famous for its superpower infused leopard and lightning bolt loungewear and vibrant designs, Scamp & Dude is a British purpose led brand with a huge heart.
Kontaktuppgifter
62 High Street, Marlow, SL7 1AH, Marlow , Storbritannien
- helpme@scampanddude.com
- www.scampanddude.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 54 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Scamp and Dude
Scamp and Dude, What a brilliant company, I had a problem with my new hoodie, but super Debs got it all sorted for me, we need more good companies and super Debs in the world. Thank you again🤩
This is my second dress from Scamp…
This is my second dress from Scamp and Dude and it is fabulous! Always gets compliments. Delivery was speedy and very cute packaging. Great company and I highly recommend them!
Great products and great service
Great service, fab quality items
Really pleased with my items, fab quality, good service and the company has a great ethos
Excellent customer service
I ordered a dress after being recommended by a friend who regularly buys from S&D. Unfortunately the material was damaged in a couple of places. I contacted S&D who quickly resolved the problem and replaced the dress. They responded immediately and were very apologetic. I was very pleased with the service. My friend advises that she hasn’t had a faulty item in all the years she’s been buying of them so I believe this was a one off and I’ll have buy from them again.
Style at its best at scamp and dude
Love the style and quality of the clothes - so stylish and excellent quality .
Also the help you get when asking a question is speedy and very professional - will definitely be buying more items
Scamp and Dude has also been very generous in donating to our cancer group scarves for those having cancer treatment - this is very much appreciated by the patients.
Outstanding customer service and care
I brought my girlfriend’s birthday present and made a mistake with delivery address. Debs from the customer service team has gone out of her way to help and ensure my girlfriend has a present to open! It was my error, but the care and understanding from debs has been outstanding. Thank-you for everything! (Posted on my girlfriends trustpilot) Dave!
Great customer service
Great customer service if recent over a faulty item.
Absolutely the best customer service…
Absolutely the best customer service team, never have i had contact with such kind caring dedicated team.
Scamp and Dude staff are without a doubt the best!!!
Scamp and Dude have exquisite products…
Scamp and Dude have exquisite products that bring a little bit of joy into the everyday. Their products are fairly priced, long lasting and well designed. Their customer service is second to none. 5 stars all round ⭐️
Beautiful clothes but amazing customer…
Beautiful clothes but amazing customer service. Weather changes meant I was hoping for a warmer weather option for an event- express delivery had been turned off for the bank holiday (so they didn’t disappoint customers) but a quick call to customer services and they promised that if I placed my order they would send it for the next day- and I arrived on time. Amazing x
I recently had a small issue
I recently had a small issue so I sent them an email in the evening. First thing next day I had an apology email and a resolution that was totally beyond my expectations so thank you for such a pleasant customer service experience Scamp & Dude 😃
Dress was awful, returns ridiculously slow.
Dress was awful. Cheap material and arrived looking like a rag. Order returned at my expense and as usual S&D take longer than any other retailer to process the refund. My last 3 orders have all been returned down to quality & poor sizing. The declining quality, combined with the expense of delivery & return has turned this once favourite brand into one I sadly cannot recommend. Be wary of all the gushing reviews on here, all within a few days in Feb - the owner posted asking people who follow S&D on Insta & FB to help increase the star rating.
Five star customer service again! ⚡️
Received the beautiful grey neon rainbow leopard jumpsuit a couple of weeks ago. Wore it once and after washing noticed a fault in the hemline. I contacted customer services who responded very quickly, and posted my exchange out to me the next day. Fantastic service from Debs! xx
My jogging pants became damaged and I…
My jogging pants became damaged and I only had them for four months, I contacted customer care and they were brilliant they came back to me within two hours and shipped a replacement on the same day.
Why can’t all customer services be like this!’
5 stars to their company ⭐️
Disappointing service
Same as others - returns take weeks to process and have to chase. Won’t buy from them again.
I keep being drawn to the brand because…
I keep being drawn to the brand because of its ethos but the service in returning items and how off the sizing is over the range has put me off, it took a month for a refund and that’s was with me chasing them 3 times for the money
All a bit of a faff
Ordered a dress and jumper. Wasn't overly impressed, the dress was OK, but purely due to sales price. Really don't think the original price can be justified as material is pretty basic. Jumper looked very different and was sent straight back. The biggest issue is the cost of postage to order and again to return and then takes up to 3 weeks for the refund to be received in my case it took 10 working days from receipt of return and then a further 3 days for money into bank. I can't see myself ordering again, lesson learned.
Service with a smile
Customer service was great as usual. It's always so nice to be greeted by all the staff as you walk in, look around etc. They are all so helpful and lovely.
Expensive and poor quality
Very expensive even in the sale for not great quality. I bought the pink and black zebra print cardigan and after wearing it once it bobbled and looked cheap. The logo of the lightening bolt on the sleeve has been placed on the black part of the print on the web page but on my cardigan it’s on the pink part so just looks like an error in the fabric.
Definitely wouldn’t recommend or buy again from them.The returns process is complicated and expensive. Cannot understand how to leave a review on their web page and suspiciously all the reviews on there are 5 star.
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