Satnavspecialist Omdömen 

To date my experience has been positive and have had a range of Edge devices over the years however most recent interaction has raised concerns.
I have an aging Edge 1030 that has served well however recently the display has been forced out of the body by, I assume, swelling battery. Which seems to be a known issue. I tried to raise a ticket however they only offered a 25% discount on a new device which I cant afford. The fact the battery swells raises the fire safety issue and failing to address this does seem to signal a change of direction in terms of customer support. In effect if you don't buy a new one then - TOUGH. Even though this is a component failure on their part.

VERY DISAPPOINTING as to date I would have catagoriesed Garmin as one of the better Customer Support organisations! No long however!

Garmin never in my life after two uses the battery lasts 6 minutes they do not accept returns and they make the excuse that after the tests everything is fine and it is not never again garmin everyone knows they have a problem with garmin x t1 xt2 batteries

Great service. I had some concerns having read some poor reviews after I had sent my Garmin for repair. My experience was nothing but positive. I was kept informed each step of the way. Received my Garmin back working as good as new. Overall very happy.

I sent my device to this company in early August 25 and had it returned today (21/10/25) after much complaining and threats. My device is a Tomtom camper satnav and the battery needed replacing. I had lots of excuses and the whole experience was quite stressful.
I have updated the satnav and all seems to work well but haven’t tried it out in the camper yet. I will edit this post if there are any problems. So pleased to have it back.

Dont trust them.I returned my tomtom then after weeks started to chase it.Still not recieved it back .beware

Has two review places on here. Here is the other
SatNav Specialist

This company has had my device for 5 weeks now and I believe they have either either lost my device, or they have poor admin and don’t know which device is mine.
Either way they aren’t taking responsibility. They are ignoring my messages, where I have asked them to return my device regardless of whether they have completed the battery replacement (that’s all that they were supposed to be doing). If they have lost my device, I very much doubt they will reimburse me.
I STRONGLY recommend that everyone avoids this company.

Great service, my Tomtom Pro Truck was returned in about 10 days fitted with new battery. For good measure the old one was included in the pack! Could not contact by phone but several update emails were received along the way. Can highly recommend

Superb service in every way!
Sent my Garmin Approach S10 for a battery replacement.
Fromt the start I was informed of every step in the process as it happened, this continued right up to it being delivered back to me on time and duly repaired.
I emailed them to ask for an update and the reply was almost instant.
An absolute pleasure to do business with. I wont be going anywhere else for any future requirements, outstanding!

Rang Satnavspecialist and talked to a chap who enthused about the company and the service they provide. Much like I do when talking about motorcycles. An intelligent man who talked me through every aspect of a repair for my Tom Tom Go sat nav. It wasn't a sales pitch, he was genuinely interesting and informative. I packed my sat nav off right away and was kept informed during the whole process. Quick turnover and now my satnav is behaving itself. Really good service and one delighted customer. Thanks.

Totally agree with this other customer review:
Tomtom Go 5200 repaired perfectly and returned in just a few days. Service and communication were extremely professional.
Excellent experience, use with confidence!

Tomtom Go 5200 repaired perfectly and returned in just a few days. Service and communication were extremely professional.
Excellent experience, use with confidence!

Sent my Garmin Edge 820 back in April for a battery replacement. Told it also needed a touch screen connector repair, where I had tried to replace the battery myself. After this contact ceased and I have not been sent my item back! I have tried several times to make contact and all is ignored. Avoid at all costs!

Posted my Garmin Edge 1000 on 23 June and chased 4 July, at which time I was told it was ready, and paid for a battery replacement. Now 2 1/2 months later and nothing received. Communication has been sporadic, despite chasing several times. They have my Garmin and my money - I have nothing. Be very careful with this outfit.

Service doesn't come any better than this. Fair price, rapid turn around and fully informed every step of the way. Highly recommended.

Amazing service, my Garmin Edge 1000 failed after many years. I booked a repair with Satnav Specialists, posted it Thursday, they received it Friday, repaired it and posted it back that day. I received it Saturday morning, loaded a ride and was using it by 10:30am. Well done everyone involved, fantastic service.

Having read at least one of the reviews (after posting my broken sat nav to Satnavspecialist) followed by 2 days later my credit card being cloned somehow, I was very concerned that I would never see my sat nav again. In fact, I should not have been concerned at all as they kept me informed of the receipt of, successful repair and return on the sat nav which works perfectly. I cannot speak to anyone else’s experience by as far as I am concerned they did exactly what was promised and returned the device ahead of their 'SLA'. As far as I can tell the cloning of my card was just an unfortunate coincidence, so they are deserving of this 5 star review.

Somehow managed to break the screen on my TomTom GO 510. I'd seen a couple of bad reviews about this company but there didn't seem many other options and trying a repair was much cheaper than a new sat nav. I shouldn't have been worried. Got the sat nav back in under a week, now working again. Excellent communication as to the status of the repair. Would happily use again.

I managed to crack the screen of my Start 25 TomTom and was a bit despairing of getting it fixed for a reasonable price and in a reasonable timeframe until an internet search brought-up this company.
I sent the unit off via 1st class signed for on a Friday and received it back a week Tuesday via the same postal service, with an email notification from the company that it had been despatched.

It looks good as new, and works perfectly. (Actually, better than before. I realise now that the screen was becoming less responsive before I cracked it.)

I cannot fault the service I have received, and am very grateful this company exists, providing this service at such a reasonable cost.

i received a quote for my tomtom rider 400 to have that awful battery replaced that tomtom designed to fail in just 2 years

tomtom wanted to send it to lithuania and charge me £80 .. robbers!!

satnav specialists quoted £19.99 and i chose to spend £7.50 special delivery each way ... they communicate brilliantly and inside the week my rider works perfectly

i wouldnt use anyone else now

thank you

i wasted a week being given the run around by tomtom

ignore them just go straight here