Santander Consumer USA Omdömen 

I need your help with one of my claims through my insurance that was paid to you, and I would like to reach you , not on the debt collection phone, They do not have the knowledge, So do yall have an email address , My account has been locked for months so they couldn't help there either, So I've been with you since 2022 , Also another claim I have but have not received early 2026.Can you please help by not putting the phone number to debt collection,

Dallas and Scott was amazing, they did what they could to get me into the car i wanted.

Worst interest rate possible even with a decent credit score and payment history. Won’t make this mistake again. Typical dealership behavior getting perks to assign people to this company!

Hey everyone check out their fake office copy & paste! This would be another reason for no one to use this company, But let me shed some light on their fake response- In 2023 I bought a new 2023 Chevy Silverado custom off the sales floor with 12 miles on it- had a 530 Credit score and because the finance department at Maher Chevy wasn't in bed with companies like this one-they secured a loan with GM financial for 12.5% and fast forward to now and 21.9% with this crooked company and have excellent payment history and a 615 credit score....tell me how does this make sense to real working class people!

Oh----and found this out after digging.......

Reports, settlements, and lawsuits indicate that Santander Consumer USA has engaged in predatory lending practices, particularly within the subprime auto loan market. A multi-state investigation led to a $550 million settlement in 2020, based on allegations that the company intentionally approved high-interest loans for consumers who were likely to default.
Key details from investigations and settlements include:
High-risk loans: Santander was accused of knowingly placing subprime borrowers into auto loans with a high probability of default.
Misleading disclosures: The Consumer Financial Protection Bureau (CFPB) found that Santander engaged in deceptive practices by not clearly disclosing the terms of its loan extensions. This led to consumers accruing thousands of dollars in surprise interest charges.
Insufficient monitoring: The company was cited for failing to adequately monitor car dealers that falsified borrower income information.
Credit reporting inaccuracies: In 2020, the CFPB ordered Santander to pay a $4.75 million civil penalty for furnishing inaccurate loan information to consumer reporting agencies.
Loan forgiveness and restitution: As part of the 2020 settlement with 34 attorneys general, Santander agreed to provide millions in consumer restitution and waive hundreds of millions of dollars in outstanding loans.
Changes in practice: Santander stated it has since "strengthened [its] risk management across the board" and improved its underwriting practices to ensure affordability.
It is important to note that most of these allegations and settlements specifically concern Santander Consumer USA's past subprime auto lending practice

Note: to Santander Customer service and auto loan department-you still may have time to remedy this- you know my number, like you said in copy and paste- Have a nice day!

Thanks for having me thanks for being understanding and listening and thanks for helping me out I really truly appreciate y’all.

This is the WORST customer service experience in my life. Good luck trying to accomplish anything except listening to a myriad of robot voices. You will NEVER speak to a human being. I wasted 14 hours over the course of 6 days trying to get ahold of human being at Santander. I finally decided to stop making payments and notified the organization I would NOT submit any more payments until a rep calls me. If you are trying to purchase a car and the dealership mentions SANTANDER - by all means pick up your belongings and run away. This is the WORST customer service experience in my 65 years of life.

Your website is having issues and I cannot sign up for online banking. This is day three of attempting to create account to do online management of my account.

Customer service rep. Walked m e through the steps to create my account. Made is so easy. Thanks

Non existent customer service that will not help me log into an auto loan account that has had the same password and was not changed. They told me to call back in 72 hours which also did not help. If my rate was not 1.9 percent I’d just transfer the loan.

Kane, my assistant was very polite and very helpful. I was finally able to get my account setup after a week and a half trying to get it setup for online account.

My experience was perfect! Mr Lamar was a great player, he was a good communicator and was very knowledgeable of that field of work! My confidence was low on arrival but after sitting with him, he made everything worth coming! He is a standout!! I appreciate the support!

I have a Santander lease for a vehicle that was totaled 63 days ago. The insurance company has been trying to pay off the loan for 40 days. Santander customer service is awful, it's all outsourced to representatives in India. Every week, they say they will fix the problem within 3-5 business days. Insurance sent me proof of payment that cleared 13 days ago, and Santander says they haven't gotten a check. Meanwhile, I'm still making payments on a vehicle that has been totaled for two months. Supposedly I will get a refund...that should be fun to chase down.

Had faith in me thank you.

We had wonderful support help from a young man who assisted us with signing up for autopay out of our checking account. We were struggling to do everything ourselves but he walked us through every step of the way. We could not have done it without his excellent and patient help. He was simply wonderful!

Tried to claim they tried to contact me after wrongfully repoing my car. Only once. Spoke with the lady, she didn’t care. Stay away from this place if you care about your sanity. They wrongfully took my car, refused a payment plan that was told to be ok. Paying 700 a month when I only get 1000 in social security and took my car. Ruined my credit. I later found through various dealerships that they prey on the poor with 33 state wide class action lawsuits one being wrongful repossession practices. I know now.

Cant get logged in to create an account

They didn't find any thing for me

The service representative was very helpful.

It has been three weeks that I can't login to my account. It says that my account is locked due to multiple failed logins and to contact customer service. I have been calling several times for three weeks and no one fixes the issue. My car payment is now late because of it, and I don't trust making my payment over the phone with someone that doesn't even speak English.

I just called now and still no help from this shady auto loaner.

FIX THE DAMN LOGIN ISSUES ALREADY.

And to the Santander employee replying to messages on Trustpilot, STOP LYING TO CUSTOMERS. There is no customer service helping anyone but your own damn pockets.

Customer service was excellent

Incredibly difficult lender. I have a different experience every time I log in. Sometimes I have to log in 2-4 times just to access my account. No matter how many times I put in my cell number, it never remembers it.

It is also extremely difficult to make payments to principal. I've never had an issue with any lender on being able to make principal payments. All of their support team is overseas and does a horrible job of communicating. I was told I could make principal payments over the phone, and I've been on hold for over 30 minutes now being told I can't. I can pay months ahead and pre pay that interest though. Scam of a lender and I can't wait to move my car note off of them.