Samuel Johnston Omdömen 

Excellent price and service, good communication regarding order and delivery.
Saved myself £50 by ordering from Samuel Johnston

When i was pregnant with my first, I bought a bundle offered by Samuel Johnston including a pram, cot, highchair and car seat. The bundle was significantly cheaper than if you would buy separately and fantastic value for the price. Delivery was on time and from ordering to delivery I had a great experience using this site.
Now, with my second on the way, I will be definitely using this site again, they have a great range of products and is super easy to find everything on one site. Would definitely recommend.

Definitely the best prices. Cheaper than Smyths toys who don’t do any offers. Ordered on Wednesday and received on Friday. Highly recommended!

Fabulous selection of childrens prams seats and travel systems, informative staff and knowledgeable about the products. Excited to visit the store again for some more goodies 🤗

I liked the deal they had and delivery was pretty quick for the bundle that was ordered

You have asked for a review , but still waiting for my items to be delivered

Lots of top brands and really great service. The bundles are amazing value for money, one item within the bundle I ordered wasn't available until after my due date so they substituted the item for a higher value item and still delivered within the timeframe. Ordered almost all my baby items and will definitely recommend to anyone

Lovely item, very quick delivery and easy to build. Looks sturdy and good quality.

I can’t recommend the team at Samuel Johnston enough, after being let down by another shop and only having 2 weeks till my due date the lovely boys in the shop reassured me that they will have my icandy bundle in on time and not even 5 days later my pram was ready to collect!

Awful!! Never even sent out product
Never sent out product website said 1-2 weeks for shipping. Everytime I reached out to customer service they said another week.
Customer service were useless and added to the problem.

Bought a twin pram bundle which said 1 in stock - this was nearly a month ago, and every week they need just 'one more week' for it to be delivered to them from supplier. No updates unless I call them, email nonexistent.

At this point the kids are going to arrive before the pram, so I'll either ask for a refund (which seems unlikely based on their recent Google reviews) or keep them inside like hermits until they grace me with an email.

SamuelJohnston cancelled my ordered for a baby travel system, claiming logistical issues with the supplier. However the same system is still available in their website and was given no option to swap to another bundle or wait until the logistical issues were sorted out.

Good communication

Very helpful staff and great price for the bundle

Had a fantastic experience in Samuel Johnston when looking for a travel system for our first baby. The staff were so informative and took a genuine interest in what we were looking for. A beautifully laid out show room with a large variety of baby products on offer. Would not hesitate in ordering again in the future and also in recommending Samuel Johnston to family and friends. Top service!

First time using this company and had a really good deal on this car seat, this is as the one I wanted for my car as my grandson had the same for his car everyday use. The fact that it swivels makes it easier to get him in and secure him first. It will be the only one I need to buy due to the age range. When I ordered I had to reserve as it was not in stock at that time and was given estimated time it would his be in. When the time came it had come back in stock and I was a little concerned as I’d never used this company before but I needn’t have been as although it took a little longer than expected the customer service was good and reassuring and offered a refund if I couldn’t wait. It was well worth the wait. I would recommend and definitely use SJ again especially with competitive prices

quick delivery and in perfect condition everything included easy to purchase on line and in the sale so very good value

Received a pushchair from them earlier this year, already had a replacement frame which was fine. Had a different basket to my old frame, had a new basket sent out, arrived ripped. When contacting the company they asked me to stitch it up as it was a goodwill gesture even though it was broken on arrival. Apparently can’t get any more either so I’m now left without a basket. Not good enough considering the pushchairs 6 months old

Ordered silver cross pram on 15th May with a delivery of 5-10 days, contacted them via email when items didn't arrive to be told the items were delayed until 14th June. Item still didn't arrive, emailed again on 18th June due to order still showing "processing" on website to be told again the item would be in stock 'late next week' emailed yet again on 3rd July to be told it would be with them on 10th July. At this point I asked for a refund as unable to wait and be messed around any longer! This company has shocking customer service who cannot even contact you to say items are delayed.
Buyer beware and shop elsewhere!

I can't agree more with Shannon, 22 May 2024. We have had a similar experience. Problems arose with delivery to Europe. Whilst it is not their fault part of the order went missing, Customer Services and the Operations Manager were no help whatsoever. They did not take ownership or keep us informed, there was a three week period between losing the parcel and starting an investigation where nothing happened despite our protests. The car seat arrived weeks after the birth putting us out of pocket. We were eventually offered a £30 gesture of goodwill which did not arrive - I can only assume there is no good will with this company. If you feel sure that you will receive your order on time and intact then go for it. If you feel you may need some assistance then think twice.