Sal's Heating & Cooling Omdömen 14

TrustScore 2.5 av 5

2,3

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Företagsinformation

  1. Rörmokare

Skrivet av företaget

Air Conditioner & Furnace Repair and Installation in Cleveland, OH. New Water Heaters Installed. Call now for 24 hour emergency assistance 216-676-4949.


Kontaktuppgifter

2,3

Dålig

TrustScore 2.5 av 5

14 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 1 av 5 stjärnor

Very unfortunate experience


It is my belief when you hire anyone into your home you are walking blindly that they are honest and have a true knowledge that work performed will fix the problem.

Sals heating has been working on our boiler system since 10/20/25.

From 10/20/2025 till 1/2026 Sals has charged us 6,102.00

On 2/10/2026 we were presented with two more estimates:

1) 3,627.00 for further repairs .

2) 18,180.00 total replacement of Boiler

It is my fear that they feel an additional 3,627.00 will not fix the boiler in entirety so they included an estimate of full replacement of system.

2) Replacement of boiler system in its entirety: 18,180.00

We have moved on and will not be using Sals service for any additional repairs/work

This matter will appear on your website reviews and am submitting to the BBB

1 januari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I purchased a Groupon for our annual…

I purchased a Groupon for our annual furnace / air clean and check. Technician came out, gave us a clean bill of health - all boxes checked - furnace and air in good working condition. Furnace and Air were working perfectly fine. We woke up the next morning freezing. The blower was not working. I immediately called Sal's - this was on a Saturday - explained the situation to the dispatch - I was asked if I was calling for emergency service and I told her that I was calling to have someone come back out and fix what they did they day before to cause our blower to stop working, I thought maybe he hit something or something got disconnected that shouldn't have. I understand things happen, was not pointing fingers and I clearly stated that I was not going to pay for a service call - this was a follow up to a service performed. Technician arrived, same person as the day before - confirmed that the blower and IFC panel were no longer functioning handed me an estimate for aprox. $2500 for the repairs needed and on top of that charged me $213 for an emergency service call. I contacted Sal's Monday morning asking for the $213 to be refunded as I clearly stated that I was not going to pay a service call fee. I was not about to argue with a stranger in my home trying to collect a fee - so we paid it - this morning, Sal's contacted me to tell me they will NOT be refunding my service call charge and that things with HVAC just happen and the technician did nothing wrong. This is not good customer service. I have since hired another contractor to do the repair who found that the IFC Panel is functioning and just the blower needs replacement. Needless to say, I am very disappointed in the business practices of Sal's Heating and Cooling.

29 maj 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I scheduled an appointment in SEPTEMBER…

I scheduled an appointment in SEPTEMBER for a furnace check up and was scheduled for 12/4/24 at 4pm. I hurried home to be there at 4. After waiting half an hour I called and was told they are on a job and will call a half hour before they come. I called to cancel at 6pm. The manager called me back and said they never guarantee a time?? After reading the reviews, I'm glad I canceled. I should have read them before I made an appointment. I was attracted by the $69 price they advertised.

4 december 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Unscrupulous company at best

Last year I wanted to install a new digital thermostat in my house. I bought the thermostat I wanted from Amazon. I called Sal's Heating & Cooling, Plumbing & Sewer to see if they could do this under a Groupon offer. They said they could, so I bought a Groupon For Sal's Heating & Cooling, Plumbing & Sewer for a service call plus one hour of labor. When I called back to make the appointment with Sal's, they said there would be an additional several hundred dollar charge for the thermostat. This was not revealed on the initial call. needless to say, I used a different company. But, I was still stuck with a Groupon that I could not use. So, last week a laundry drain backed up and I thought I would use the Groupon for Sal's. I called Sal's to see if they would honor the Groupon and would be able to do the job. They said yes and yes.
When the technician got to the house, he said it would be an additional $350 to clean the drain. Sal's said the Groupon was good only for a house call and 1 hour of troubleshooting. The Groupon says o1 hour of labor.
I will never use Sal's Heating & Cooling, Plumbing & Sewer company for anything. I would recommend you NEVER use Sal's Heating & Cooling, Plumbing & Sewer for any reason. They are unscrupulous at best!

5 augusti 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Called for AC unit

Called for AC unit, already diagnosed it and told him that I need a new capacitor with make and numbers. Tech shows up and looks and says yep, does not have the correct capacitor. Wires a universal capacitor to sell me for $200, total for visit $400. No way was I buying that. Asked to have the motor ohms checked to verify motor was still good since it was unplugged, and I was stuck paying for the diagnostic check. Tech did not know how and says they don't do that. How do you diagnose/inspect if you don't know how to check everything. Lost $100 for nothing and wasted time.

17 juni 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Negligence

Sal came into my home to give an estimate for low water pressure and conducted unauthorized work using materials that were not up to code. This unauthorized work resulted in extensive water damage to my home. When I attempted to remediate this issue with the company they would not give me their insurance information to even start a claim. Instead, they have drug the conversation out two weeks and I am still fighting to start a claim. This company has been incredibly negligent and continued to demonstrate a level of unprofessionalism that is completely unfathomable for being licensed and insured. I would never recommend someone go to Sal after this experience.

13 december 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Sal's Heating and Cooling is the best!

Sal's Heating and Cooling unclogged my blocked kitchen sink and installed a new garbage disposal. Tony answered my simple questions, and explained what was going to be done. Arturio was very kind, cordial, and friendly. We had a wonderful conversation, while he was doing the work. I will hire Sal's for fut

1 maj 2023
Omdöme utan inbjudan
Logotyp för Sal's Heating & Cooling

Svar från Sal's Heating & Cooling

Thanks for the 5 Stars! We appreciate the work and business! We are so glad you are another satisfied customer. Thank You! Sal

Betygsatt 5 av 5 stjärnor

Another wonderful job Sal's Heating

Another wonderful job Sal's Heating. Right on time for my repair on my furance!!!! Job well done and keep up the good work.

15 mars 2023
Omdöme utan inbjudan
Logotyp för Sal's Heating & Cooling

Svar från Sal's Heating & Cooling

Thank You for the wonderful review and business! We will continue to aim to please! Sal

Betygsatt 5 av 5 stjärnor

Furnace cleaning

Al was very informative and professional. He took his time to clean our furnace and answered all of our questions and he explained that my furnace was in great shape.

21 februari 2023
Omdöme utan inbjudan
Logotyp för Sal's Heating & Cooling

Svar från Sal's Heating & Cooling

Thank for the very nice review of our company. Your business is appreciated. We look forward to continuing the relationship for many years to come. Sal President

Betygsatt 5 av 5 stjärnor

I have been calling Sal's Heating &…

I have been calling Sal's Heating & Cooling since 2020 I was using Home Serve they sucks. Sal's clean my furnace yearly, this year I going to get my air conditioner check, also water tank flush out if I can get the early time,so I can get to work..Their worker are respectable and explain everything to you what they going to do..

27 januari 2023
Omdöme utan inbjudan
Logotyp för Sal's Heating & Cooling

Svar från Sal's Heating & Cooling

Thanks for taking the leap! We appreciate your business and feedback and if it wasn't for Homeserve we would have never met. Sal

Betygsatt 5 av 5 stjärnor

We had our toilet replaced

We had our toilet replaced, they were on time and very professional. Later that night the toilet developed a water leak and a follow up was needed. They came the next day, checked it out and made adjustments. All was good until it started to leak again. The next day the plumber took it apart and found the toilet was made wrong. They replaced the toilet, and it has not had an issue since.
All of this work for the original price. Great service at a good price.

18 maj 2022
Omdöme utan inbjudan
Logotyp för Sal's Heating & Cooling

Svar från Sal's Heating & Cooling

Thanks for your review, this is a rare occurrence but we need to stand behind their products even when we don't manufacture them. If we didn't, I am sure the review would be very different. Thank You for your business and rating even when some things are just simply unforeseen. Thank You!! Sal President.

Betygsatt 5 av 5 stjärnor

Sal's technicians came out

Sal's technicians came out, diagnosed the problem (i.e., water tank leaking); helped turn off water, ordered another one and were back within less that 2 days, replaced it, and took the old one away. They were very careful around the house. Left with NO MESS!! I have used Sal's several times to fix outdoor water fixtures and sewer problems. Highly recommend this company!!

21 januari 2021
Omdöme utan inbjudan
Logotyp för Sal's Heating & Cooling

Svar från Sal's Heating & Cooling

Thank You for the review William! We try to leave a place cleaner than we found it. Your review and comments are much appreciated. Thanks for your business. Sal President

Betygsatt 4 av 5 stjärnor

I thought more joyful in light of the…

I thought more joyful in light of the fact that all perspectives were really awesome as I visited this astonishing site. With their administrations, I am gigantically glad. I will unequivocally prescribe it to everybody.

6 januari 2021
Omdöme utan inbjudan
Logotyp för Sal's Heating & Cooling

Svar från Sal's Heating & Cooling

Thanks John, not sure I understand the review and what we did. Sal

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