Avoid at all cost! If you go in to branch be advised there are options in contracts, I was not and it was decided for me to go on to a fixed contract. I hadn’t ever used a storage space... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This company is all about the contract. They hide in the email and at the time of signing the contact there is no verbal communication with you about their terms. I terminated my contract, at... Se mer
Företaget har svarat
Emma at Safestore Crawley, she was lovely,professional,kind and super helpful.
Företaget har svarat
Such great help in working out how best we could use Safestore for short-term storage.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Safestore is the UK's No. 1 for choice in self storage. With over 130 locations nationwide offering secure and cost effective self storage for household and business users. Our user friendly centres are perfect for those who are downsizing or decluttering their property, students needing a temporary home for their belongings or for businesses who need to store equipment, excess stock or archives. Safestore provides safe, clean and spacious storage units, with 7 day accessibility. Our storage units range from the size of a locker to a tennis court or larger, depending on what you have to store. Safestore also offer a wide range of cardboard boxes, bubble wrap and packing material. We don’t have our own transport options but our friendly consultants can recommend local removal firms.
Safestore the things you love
Skrivet av företaget
- Safe self storage in over 120 UK locations
- We offer safe, convenient self storage and flexible office space to home owners and businesses. With 50% off storage, a lowest price guarantee and an independent customer service rating of 95%, there's little chance of finding a better and more convenient storage solution anywhere else.
Kontaktuppgifter
Stephenson Way | Three Bridges, RH10 1TN, Crawley, Storbritannien
- 01293 522433
2,6
Dålig
4 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Avoid at all cost!
Avoid at all cost!
If you go in to branch be advised there are options in contracts, I was not and it was decided for me to go on to a fixed contract.
I hadn’t ever used a storage space before so had no idea there where options of contracts, so I was given a contract to use the storage space and sorted my direct debit and went on my way, 7 months later found a place to move to.
So I checked on the website about leaving and saw you need to tell them 14 days before the billing cycle, great!
Let them know and I was told “I chose the fixed contract” and then told I needed to pay over £1000 to leave.
The person in branch made that call without mentioning options, interesting as by the looks of it a company hiding information about a flexible plan/ contract is illegal.
So I have currently been told pay over £1000 to leave or as a courtesy to me I can pay an extra £810 plus fee to cover what a flexible contract would be / minus discounts basically!
But no the pricing is not transparent or easy to find, you have to be quoted, so look around.
My advice is to use shurgard as looking up now it’s a leave anytime and cheaper for a 50 sq ft than the 40 sq ft I am currently stuck paying for till January now.
So another company is a flexible from the get go, FAR cheaper, and more storage for your money!
So my personal opinion is avoid!!!
14 juli 2026
Omdöme utan inbjudan
Svar från Safestore - Crawley
Thank you, Noel, for sharing your experience with us. We understand your concerns about contract options and the importance of transparent pricing. Your feedback is invaluable, and we will use it to improve our communication and service.
BAD FAITH COMPANY
This company is all about the contract. They hide in the email and at the time of signing the contact there is no verbal communication with you about their terms. I terminated my contract, at no point did they tell me verbally that by terminating the contract that there would be no refund. The manager at safestore Crawley is obnoxious and frustrating to deal with. Apparently they do offer out of hours service, but don"t explain it you. AVOID AVOID AVOID. The company may appear cheap BUT THERE IS A REASON! They
● Do not offer any discounted van hire unlike Storage King.
● They bill on a 4 week cycle
● They will charge you for unused time
● They may be cheaper becuase they have hidden costs for comparable services.
Last remark AVOID. The manager believes that a few good remarks are enough for the bad comments.
The last response was unnecessary as the manager was very glib about it, and told me that he didn't care about my point of views as there many other great comments. PLEASE ALL HEED my comments.
20 januari 2026
Omdöme utan inbjudan
Svar från Safestore - Crawley
HI there Martin, your feedback has been received, and passed to the store team.
Emma at Safestore Crawley
Emma at Safestore Crawley, she was lovely,professional,kind and super helpful.
6 mars 2024
Omdöme utan inbjudan
Svar från Safestore - Crawley
Many thanks for the feedback Desiree - glad to hear you were happy with the service you received from Emma.
Great service
Such great help in working out how best we could use Safestore for short-term storage.
10 oktober 2022
Omdöme utan inbjudan
Svar från Safestore - Crawley
Thanks for taking the time to leave us top marks Jo. We really do appreciate it.
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