Rygor Omdömen 38

Death By Rygor

“Zero tolerance to downtime” is the claim.

My experience has been the exact opposite.

- Zero urgency
- Zero ownership
- Zero meaningful attempt to get a warrantied vehicle back on the road

I asked a simple question: what is the plan to resolve this?

What followed:
- 6 months with the vehicle off the road
- A month which Senior Team labelled as “investigation”
- No clear plan
- No resolution
- No accountability
This wasn’t a complex edge case. The vehicle went in for its first MOT, whilst still under warranty with a slight misfire from the engine.
Instead, it has effectively disappeared into the cauldron of excuses.

A pattern worth noting

Within our fleet:

- All of our 22/72 plate vehicles experienced engine failure while under warranty
- The vehicles maintained exclusively by Rygor failed earlier than the one serviced outside their network (still to Mercedes schedule, with genuine parts and a Mercedes-trained technician)
- Two comparable older vehicles not maintained by Rygor have now achieved nearly double the mileage without engine failure
Draw your own conclusions from that.

Customer retention?

We are a long-standing small fleet customer.

At no point has there been:

- A clear recovery plan
- Any sense of urgency
- Any meaningful goodwill
- Any visible attempt to retain the relationship
What there has been:

- Delays
- Repetition
- Deflection

Where this leaves us
As it stands, we have a vehicle that has been off the road for over six months, sitting with Rygor, with no defined path to resolution from the senior team.
If this is what “support” looks like during a warranty failure, it raises serious questions about what customers should realistically expect.

Final point (for balance)

The Mobilo 24 team have been excellent — genuinely some of the best roadside support I’ve experienced.
However, once the vehicle reaches the workshop, and certainly the Senior Team, Rygors seeming contempt for their customers appears to take over.

Open question

If others have experienced similar situations with Rygor or Mercedes—particularly around prolonged downtime and lack of resolution—I’d be interested to hear how you managed to get vehicles back on the road.

The story of a Small Fleet Operator: 6x Sprinters

I had my car booked in for a service & MOT in Gloucester. Dropped it off at 8am. I didn’t get a call until 3.45pm to say it had failed the MOT. The fail was due to a fault that was supposed to have been repaired 2 years ago but hasn’t been. I was then told that I wouldn’t be able to have my car back until Monday (this was Friday). I have to use my car to make visit for work so stated that I needed it back on Monday, I was told this would happen. I was then phoned at lunch time on Monday & a message left stating the part won’t be in until tomorrow. I have tried to get hold of someone all afternoon to speak about this, no one is answering their phones. I am now having to take a days leave from work as I can’t actually work due to not having a car. The service has been awful. No one around to drop the car off to for ages. And unable to get hold of anyone to actually talk to about my car. I’m also having to give up a day of my annual leave for this disgraceful service. It is now Tuesday. I called all afternoon yesterday & left messages & STILL have not heard back from them. I have had to cancel my work visit (I work doing home visits in the NHS) & rearrange them. Not only increasing my workload but also inconveniencing the families I work with. And yet Rygor Gloucester see for not to respond to phone calls. If I do not get my car fixed & back today I will be taking the matter further

Booked my car MOT through the Arval website and chose Rygor-Swindon as they are an Arval approved centre. Arrived at Rygor at 10:50 for my 11:00 appointment only to be told that the MOT was to be done offsite at a local tyre place at 13:30, as they don't do the MOT onsite at Rygor. Not sure why they couldn't have contacted me to tell me to turn up at 1pm rather than 11am! They also have signs up at Rygor saying they do MOTs there. Eventually got my car back at 15:30 so had to wait around the area for nearly 5 hours. Would never use again and would advise anyone else that if you book a certain time you are likely to have a very long wait.

Rude, obnoxious and totally useless
Bought a van from them 5 years ago and foolishly a service plan, had the worst service ever, every time I've had to deal with them.
The staff change so often its no wonder nobody knows what they are doing. The senior management are arrogant and obnoxious which is probably why the staff are the same, most of them
Avoid at all cost, use any other dealership than this one

Excellent service from Rygor in Reading. Our Maxus van broke down and was recovered to Rygor on Friday and lo and behold on Monday it was fixed and back on the road. You don’t get better service than that..!!

Jemma Gray on the service desk is great, I had issues with 2 of my Maxus Deliver 9 vans and she was great, organized getting the parts with the parts desk, (they had to come from Oxford) and kept me updated through out the whole process.

Also an honorable mention to Delaney Kelly who was really helpful with setting up a booking for an inspection on a van for me.

Brought a evito from Rygor, Billy was great at Westbury, the vans stunning and all perfect on collection. Loads of negativity of Rygor I've read and it nearly put me off buying from them, glad I didn't get put off and went ahead. Very happy. Thanks

I sent my van to your Gloucester garage on Thursday evening and unfortunately, I’m not particularly happy with the service so far.
I received the estimate by email and confirmed that I was happy for you to proceed with the work. I was then advised by the mechanic that there would be a lead time on the required parts, so I contacted you to understand how long this was likely to be.
Since then, I have called seven times and sent a follow-up email, but I have had no answer, no return call, and no response. I find this level of communication unacceptable.
A week after dropping the van off I've finally got a reply but I've still not been given any kind of idea of the time scale.
If the van ends up coming back in top condition then you may redeem yourself but as of current I wont be taking any vehicle to your garage.

On 14/01/2026 my vehicle was due it’s MoT. I booked it in with Rygor Auto in Gloucester. When the vehicle had the MoT, and passed, l had a telephone call. The call was from Jody Collis, who is a Service Advisor. Jody had an excellent telephone manner and explained the situation as well as giving me advice on the two ‘advisories’. I arranged to collect my vehicle the following day and was greeted on my arrival by Jody. She remembered our phone call and did all the necessary paperwork as well as collecting my vehicle keys. Jody discussed the MoT and again give me very good advice about the ‘advisories’.
Throughout our interaction Jody was very professional, knowledgeable, polite and courteous. I wish more customer facing staff were like Jody Collis. Additionally, Jody’s customer service skills were excellent, and her after service skills were exemplary and Jody made me feel instantly welcome and made me at ease straight away. I will be letting my family and friends know what exceptional service I have received from Jody and Rygor Auto in Gloucester. Jody is an absolute credit and great ambassador to Rygor Auto. Thank you Jody.

As I was getting no help anywhere with a solution to the problem with Sprint shift transmission, I thought booking into MB specialists would be the correct option. After two visits of testing and diagnostics the only suggestion was to replace the valve block for couple of thousand pounds with NO guarantee it will solve the problem.

The printed transmission diagnostics I have handed over to Henri in reception from another garage, as well as my observation from what was happening and how the fault behaved was pointing to three or four possible problems - hydraulic oil, pressure sensor, pump or relay. By browsing internet I have discovered MB sprinter forum where this fault is extremely well described and documented. It is not difficult to understand it and to replace the components for minimal or modest cost from Sequparts.com. There are photos, spare part supplier website link, procedures and comments how to do it. I ordered most of the associated parts and handed it all to my mechanic with my findings. Two days later, I had my van back on the road in a perfect working condition.

I had never imagined I would be let down like this by the professionals with all the latest equipment and garage tools who do nothing but MB vans repairs. With a little perseverance I was able to make out the faulty pump motor which I was ready to replace myself if I could not persuade my mechanic. In the end I decided to replace more parts (relay, accumulator, pump motor, pressure sensor and oil replacement) just to make sure of one garage visit only and the future reliability. The van was non-runner by then.

I was charged £756.00 by Rygor auto for repeated computer diagnostics to confirm what I told them when booking in for the repair. Being total amateur regarding vehicle repairs and now understanding how to deal with the fault beside the fact that the pump motor is considered consumable item, I am offended how little collective knowledge and professional interest is present on their premises in Rigor Auto in Heathrow / Feltham TW14 8NW.

Rygor Heathrow Mercedes

Do not get your MOT done here, your car will fail for items that are fine and advisories for items that are not required.
Failed on a Tyre which was ok and then quote almost 80% more to replace them. Advisory for rears that are also fine. Mercedes Tyre Price £285.42. Kwik Fit £158.60.

We bought a van in August 2024 and after problem after problem, it's now been back at Rygor Reading for longer than we've had it ourselves. The service department don't know what they're doing and no one updates us as to what tests they're doing. In November the van ran out of the 3 year warranty it had and so now they're saying it may not be covered, even though the faults were reported long before the warranty expired.
Don't purchase from this buyer, you'll have endless problems and their after sales service is shocking.
Going down the legal route now.

One of the worst service centre gave my E-VITO. YH22ZZF. for service twice they never fixed the problem

Rude staff at the counter they never told me if the issue was fixed inspite of me asking them

They dint clean the van on both the occasions

AVOID THIS PLACE AVOID RYGOR MERCEDES FELTHAM/ HEATHROW

AVOID THE WORST SERVICE CENTRE FOR MERCEDES BENZ

Before taking my car to this garage ( Gloucester Rygor ) I had a quick look at the reviews and now I wish I had trusted my instincts and I'm hoping people wont make the same mistake . I had an extremely disappointing experience with this garage. I took my Mercedes CLA45 in to address a thermostat fault, and they kept my car for a week. Initially, I was quoted approximately £1,500 for the repair, which I approved. However, instead of addressing the thermostat issue, they decided to replace the battery, which cost me £422.40.

After having my car back for less than a day, the Engine Management Light came on again. I returned the car to the garage, and they kept it for another week. This time, I was quoted an astronomical £6,000 for the repair – a huge jump from the original £1,500 estimate. I declined the repair, but they still charged me £336 for diagnostics.

In total, I spent £778.45, and my car is still not fixed. This garage wasted my time and money, and their inability to resolve the issue while inflating costs is unacceptable. Good thing I have a few cars and this car was just a spare car I rarely use , I would not recommend their services to anyone.

An absolute shambles from start to finish. Charged £400 for simple diagnostics and £1800 in total for new inlet manifold on my Vito. Was told verbally a service was done but no record on invoice to reflect this. Lied to me saying a more expensive service was required. I sold the Vito and bought a VW to avoid ever having to deal with Rygor again! Have always bought Mercedes in the past but Rygor Swindon let the brand down.

Dreadful service.
I called a week ago to book a service, I was offered a Thursday which wasn’t convenient and had a Monday (today) booked for an 8:00 am appointment.
I got there only to be told that there was no booking for my vehicle on their system.
Absolutely gutted as this is the second time this has happened.
I complained but have not received a reply yet.
When one make a phone call it informs you that all calls are recorded but to what purpose I’m not sure.
Will not set foot in RYGOR again!!!!

Tried to get my sprinter fixed several times at Rygor but they just seem to keep reading fault codes and replacing parts saying this should fix it but it never did. I feel financially raped by paying over £5000 in repair costs and my van still has the same fault I took it in with in the first place. If Mercedes can’t fix their own vehicles I don’t know where to go next. Communication is also very poor ,they say they’ll call you but it rarely happens and you have to continually chase them.
I will never buy another Mercedes vehicle again, It’s put me off completely.

Such a strange one but here goes. I tried to phone branch on a landline number but got diverted to a mobile several times with no answer. In the end I went down to the branch after work a was rudely told there was no one to sell me a sprinter .
So bizarre to go to a dealership and basically be told we don’t want you to buy a new van .

Thank you to the Heathrow Rygor team and Mo Khan for a friendly, quick, and hassle-free service. It is highly recommended if you are in West London.

Rygor Hounslow
I put my car in for a service, it cost me £435.00 for an oil and filter change. After this was completed i went and checked the vehicle and found the oil filter had not been changed (i am a mechanic). Before i went there i put grease on top of the filter and when i picked it up it was all still on there. On the way home we had smoke coming out of the car and once i checked when home the filler cap was not fitted properly.
VERY POOR SERVICE WILL NOT USE AGAIN!