Romalarjewelry Omdömen 

24
TrustScore 4 av 5

4,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Shipping was on time and came well packaged. The packaging and presentation was excellent quality. My only complaint would be lack of notifications between placing my order and recieving a notice that... Se mer

Betygsatt 3 av 5 stjärnor

The ring we received was exactly what we expected and met every need. The price point was okay and the coupon made it worth it. However, even after paying $150 extra for expedited shipping and han... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

After ordering a replacement wedding set, it arrived fairly quick and was beautiful. However the wedding band was different than the picture. After contacting customer service, I received a response q... Se mer

Betygsatt 4 av 5 stjärnor

It went to the wrong address in totally different state at first but thankfully the one who received it was kind enough to mail it to us. The only support reachable was through email, no phone number,... Se mer

Företagsinformation

Skrivet av företaget

Is There An Idea Lingering In Your Heart That You’Ve Never Found Elsewhere? Romalarjewelry's Bespoke Service Brings It To Life For You. You Are Not Just A Customer—You Are A Co-Creator. From Listening To Your Story And Vision, To Sketching Designs, Selecting Gemstones, And Handcrafting The Piece, We Are With You Every Step Of The Way. We Weave Your Emotions, Memories, And Personality Into Every Detail, Creating A Ring That Is Truly One-Of-A-Kind In The World. This Is The Ultimate Creative Experience. Your Secret Language Of Love, Personal Mottos, Or Lucky Symbols Can All Become The Most Touching Details In The Design


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

24 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,0

Alla omdömen

(24)

24 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

A Good Experience overall

Shipping was on time and came well packaged. The packaging and presentation was excellent quality. My only complaint would be lack of notifications between placing my order and recieving a notice that the item has shipped. A way to track what step the jewelery is currently at during the creation process ( something like 'Currently cutting gemstone,' or 'polishing and packaging') would be very helpful and help relieve anxiety when ordering from a online overseas retailer.

2 juli 2026
Betygsatt 5 av 5 stjärnor

Lovely product and great customer service

There was a problem with my initial order due to an error in the ring's description on the company website. The center amethyst stone was significantly smaller than advertised. Romalar was quick to correct their error. The ring's description on their website was changed to the smaller size center stone. But Romalar made a new ring for me with the larger stone that was cited in error on the website. They honored the original price and expedited the new order. I am very pleased with the new ring. It's exactly what I was expecting. The setting is very well made and the amethyst is a lovely and bright shade of purple. I commend the company for taking responsibility for their error, correcting it and making sure I was satisfied . I am so impressed by their product and customer service that I plan to order from them again in the very near future.

3 juni 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Disappointed!

It didn’t look like the picture which I saw!!!!

8 maj 2026
Logotyp för Romalarjewelry

Svar från Romalarjewelry

Dear guest,

Thank you so much for sharing your feedback. We’re truly sorry to hear that what you received didn’t look the way you expected from the picture — that must have been really disappointing.

To help us understand what went wrong, and so we can offer you a thoughtful solution, would you mind sending a few photos to our customer service team when you have a moment? You can reach them at support@romalarjewelry.com. They’ll personally review the details and follow up with a concrete plan to make things right.

We genuinely appreciate your patience and the chance to improve.

Warm regards,
Romalar Jewelry

Betygsatt 5 av 5 stjärnor

Worth the wait

I was a bit annoyed that it was taking time to move from the facility, however my email was answered within 24 hours with an update. My ring came fairly quick after that and honestly it's gorgeous. So, so worth the wait. Excellent craftsmanship. I would 100% order from the again.

30 april 2026
Betygsatt 1 av 5 stjärnor

My ring color and clarity is nothing…

My ring color and clarity is nothing like what the picture looks like. I am very disappointed with this.

28 april 2026
Omdöme utan inbjudan
Logotyp för Romalarjewelry

Svar från Romalarjewelry

Dear customer,

Thank you for sharing your feedback, and we’re truly sorry to hear that the ring’s color and clarity did not meet your expectations, especially compared to the product pictures.

To help resolve this for you as quickly as possible, could you please provide us with your order number and a few photos showing the ring you received? This will allow our customer service team to investigate the issue and offer the best solution

Please reach out to us directly at support@romalarjewelry.comwith your order details and photos, and we’ll prioritize your case.

We appreciate your patience and the chance to make things right.

Best regards,
Romalar Jewelry Customer Support

Betygsatt 5 av 5 stjärnor

After ordering a replacement wedding…

After ordering a replacement wedding set, it arrived fairly quick and was beautiful. However the wedding band was different than the picture. After contacting customer service, I received a response quickly, uploaded a photo of what I received and was sent a replacement band free of charge. The new band just arrived and is gorgeous! Very happy with my order! Thank You!

27 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I had a really great experience

I had a really great experience with Romalar Jewelry. The ring looks even more beautiful in person, the quality feels solid, and it has such an elegant, delicate design. It honestly exceeded my expectations.
Shipping was smooth and everything arrived well-packaged, which I really appreciated. You can tell they pay attention to details, not just in the jewelry but in the whole experience.

24 mars 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Product is fine, shipping and customer service are rough

The ring we received was exactly what we expected and met every need. The price point was okay and the coupon made it worth it.
However, even after paying $150 extra for expedited shipping and handling, the ring took far longer than originally calculated.
Add that to the fact they chose not to honor part of their deal about getting a free necklace because they’re “limited in quantity and will be given away while supplies last”. There was no communication that the deal would not be honored until the rest of my order came in the mail and I contacted customer service.
I will not order here again. Treat your customers better

26 februari 2026
Logotyp för Romalarjewelry

Svar från Romalarjewelry

Hi Troy,

Thank you for your honest feedback, and we truly appreciate you taking the time to share your experience. We’re very glad to hear that the ring met your expectations and that you were happy with the product itself—that means a lot to us.

At the same time, we sincerely apologize for the issues you experienced with shipping and communication. The delay was due to our production team being on holiday in February and only resuming work on March 1st. While we did post a notice about this on our website, we understand that this may not have been clear or visible enough, especially given that you paid for expedited shipping. We’re very sorry for the frustration this caused.

Regarding the free necklace, we also apologize for the lack of timely communication. We understand how disappointing this must have been.

We have reached out to you via email to further discuss this and make things right. Please feel free to reply at your convenience—we truly value your trust and would appreciate the opportunity to improve your experience.

Warm regards,
Romalar Jewelry Team

Betygsatt 4 av 5 stjärnor

Wrong address at first, beautiful ring tho

It went to the wrong address in totally different state at first but thankfully the one who received it was kind enough to mail it to us. The only support reachable was through email, no phone number, so it scared us at first, but we've received the ring and it's beautiful. The stones and the silver are all very shiny and everything seems real. I've been wearing my rings for 5 days now, no problems. I love my new rings!

16 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing and shining ring

Discover the beautiful jewelry collection
from Romalar Jewelry — a gift that shines as bright as she does.
A ring that speaks elegance.
Shine brighter with this beautiful gemstone ring - the perfect gift for someone special

4 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

An amazing ring at a good price

The ring I bought looks better than in the pictures, it looks good quality and the ruby is very nice for a lab job, I will certainly buy here again. The only problem I had was with shipping but the support team resolved my complaint correctly and pleasantly

26 januari 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Ring was very beautiful

Ring was very beautiful, but looked different from the picture.
Ring was also wrong size (ran small).

26 januari 2026
Omdöme utan inbjudan
Logotyp för Romalarjewelry

Svar från Romalarjewelry

Dear Laura,

Thanks for letting us know about the ring issue.
We’re sorry it didn’t meet your expectations.
Could you please share some photos of the ring (showing its appearance and the size issue)? This will help us process your demands.
We’ll respond as soon as we get the photos.

Thanks,
Romalar Jewelry

Detta är Trustpilot

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