quick response but generic. They proposed to send all required spares, without giving details of the potential problem. When spares arrived, after having to pay customs and other charges, and visit... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I couldn't have wished for a more patient, thorough approach to what presented has a family holiday ending situation with my vehicle and myself stranded hours from home in the Dorset Hills due to a ch... Se mer
Adrian was very patient with his telephone instructions about how to fix the output charging power. His detailed step-by step advice helped me navigate the Rolec Connect and Rolec Evo apps. Eventually... Se mer
Rolec are my go to in the Commercial Market for pricing during what can be very short tender periods with a single internal point of contact - Maya Seidel who has recently joined the EV Charging Di... Se mer
Företagsinformation
Skrivet av företaget
As the UK prepares for a net-zero future, Rolec plays a pivotal role in ensuring that both EV drivers and businesses are equipped for the nation’s electrification plans. With 18 years of experience in the electric vehicle charging industry and over 400,500 public and private chargepoints manufactured and installed, Rolec continues to serve the industry with its innovations in charging hardware and software. Whilst offering the UK's largest range of AC fast & DC rapid charging points, Rolec can ensure every customer benefits from first-class and quality products, suited to their requirements. From EV charging solutions for the home, commercial locations, workplace and fleets, Rolec has the reputation for delivering cost-effective, scalable solutions to suit all budgets and requirements.
Kontaktuppgifter
Ralphs Lane, PE20 1QU, Boston, Storbritannien
- 01205 724754
- enquiries@rolecserv.co.uk
- www.rolecserv.com
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 65 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Rolec EV Issue
I recently experienced an issue with my Rolec EV charger and was very impressed with the service I received. I reported the fault and, the very next day, received a callback from Lukasz Wozniak, who quickly diagnosed the problem and arranged a solution. It was confirmed that a replacement EV charger was required under warranty.
Lukasz handled everything professionally and efficiently, with excellent communication throughout the process. It was reassuring to know that the issue was taken seriously and resolved so promptly. Great customer service and a completely hassle-free warranty experience. Highly recommended.
23 juni 2026
Omdöme utan inbjudan
Rolec honoured their guarantee
I originally bought a Qubev smart which was great but after 18 months developed a defect and I could no longer program it. Rolec replaced the product free of charge with the latest Rolec Evo as it was still in guarantee and provide a new cable as the original was tethered. The replacement was easier to fit than the original.
23 juni 2026
Omdöme utan inbjudan
Just make the chargers tap and go.
Overly complicated app.
Overly intrusive app requesting information about me that it doesn't need to have just to provide electricity for a vehicle.
Forced to prepay.
Unacceptable.
23 juni 2026
Omdöme utan inbjudan
Svar från Rolec Services Ltd
Hello,
Thank you for sharing your feedback. We’re sorry to hear that you’re not satisfied with the app experience and appreciate you taking the time to raise this with us.
The app platform is provided by a third-party provider, and certain features such as user information and payment setup are part of the functionality required to enable secure charging and access to services.
We understand this may not suit everyone’s preferences, and your comments have been noted and shared with the relevant team.
If you need any further assistance or would like us to look into anything specific, please don’t hesitate to get in touch.
Sincerely,
Lexi – Customer Success Manager
Load Balancing issue
Great service today, the technical team were very helpful and sorted out the issue within a few hours
22 juni 2026
Omdöme utan inbjudan
Far too slow for a commercial business
22 juni 2026
Omdöme utan inbjudan
Svar från Rolec Services Ltd
Hello,
We are sorry to hear that our service has not met your expectations and sincerely apologise.
We're here to help you reach a solution as quickly as possible. To allow us to locate your case, please send contact details and the unit serial number to rolec@rolecserv.co.uk. This will help us match your review with the records in our system and assist you more promptly.
Thank you, we appreciate the opportunity to look into this further and support you.
Sincerely,
Lexi – Customer Success Manager
UNIT HAS BEEN FAULTY MULTIPLE TIMES
UNIT HAS BEEN FAULTY MULTIPLE TIMES AND ROLEC HAVE NOT SUPPORTED THE CUSTOMER AT ALL. I HAVE HAD BEEN INVOLVED WITH EMAILING ROLEC MYSELF BUT AFTER THE FIFTH REPORTED FAULT WITH THE UNIT THE CUSTOMER IS NOT RESPONDING TO MY EMAIL
17 juni 2026
Omdöme utan inbjudan
Svar från Rolec Services Ltd
Hello,
Thank you for taking the time to share your feedback. We're sorry for the delays in our customer service and sincerely apologise for the frustration this has caused. We understand how challenging it must have been to not receive the level of support you expected.
We are here to help resolve this as quickly as possible. To allow us to locate your case, please send contact details and the unit serial number to rolec@rolecserv.co.uk as this will help us match your review with the records in our system and assist you more promptly.
Thank you, we appreciate the opportunity to put this right.
Sincerely,
Lexi – Customer Success Manager
Great communication
Great communication, especially when it came to problem solving. Client was happy with the result
16 juni 2026
Omdöme utan inbjudan
I've had an issue with an EV charger…
I've had an issue with an EV charger after was relocated and they went above and beyond to get it fixed. I xan only say thank you.
16 juni 2026
Omdöme utan inbjudan
Had an issue with connecting
Had an issue with connecting and getting started with the Rolex Evo charger. I was contacted back by Lucas in tech support and he guided me through everything with clear instructions and he could not have been more helpful. Excellent service
15 juni 2026
Omdöme utan inbjudan
What amazing support from Rob and…
What amazing support from Rob and Adrian at Rolec..who knew there are still companies that give excellent human help when an online problem arises? Brilliant work thanks
15 juni 2026
Omdöme utan inbjudan
Great support team
We have 7 Rolec chargers, both single and three phase, single and dual sockets. The chargers work well & the support is A1! I have needed to make a few support calls, and they have always responded quickly, and sent our an engineer within a week of logging the ticket.
9 juni 2026
Omdöme utan inbjudan
I really enjoyed the service support…
I really enjoyed the service support Lukasz Wozniak gave me he was absolutely helpful he show care and want to get it resolved am much grateful to Lukasz Wozniak the support he gave me.
10 juni 2026
Omdöme utan inbjudan
recently needed help setting up my EV…
recently needed help setting up my EV charger for the very first time, and Lukasz went above and beyond to assist me. Being new to this, I had quite a few questions, but Lukasz was incredibly patient, knowledgeable, and guided me through the entire setup process seamlessly. Outstanding customer service from the technical support team thank you so much, Lukasz, for making this such a smooth and stress-free experience!
9 juni 2026
Omdöme utan inbjudan
Technical support were excellent
Technical support were excellent! Lucas talked me through each step to ensure my charger was up to date, tested, and functioning as I needed it to, including setting up Time of Use scheduling.
8 juni 2026
Omdöme utan inbjudan
Info now provided - thanks
Did not provide information requested
Information now provided - Thanks Ellie
8 juni 2026
Omdöme utan inbjudan
Svar från Rolec Services Ltd
Dear Andrew,
Thank you for reaching out. We are sorry for the delay in our customer service and sincerely apologise.
We’re pleased that Ellie from our technical support team was able to get in touch promptly to assist and guide you through the configuration process, and provide supporting literature to help you update your customer.
Thank you for your patience, we are dedicated to improving our response times.
If you need any further assistance, Ellie has advised that you will be in direct contact with her going forward.
Sincerely,
Lexi - Customer Success Manager
Very quickly responded to by Rolec…
Very quickly responded to by Rolec support team telephone call and advised what may be a solution.
This turned out to be the solution so matter was dealt with quickly
Very professional and courteous service
4 juni 2026
Omdöme utan inbjudan
Lucasz was really super
Lucasz was really super with his technical advice. Very thorough and patient at walking through technical difficulties.
4 juni 2026
Omdöme utan inbjudan
I have to say everything went really…
i have to say everything went really smoothly with lots of great communication from Lukasz Wozniak, the repairs where sorted in super quick time
3 juni 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.