Valentine chocolates were delivered 7 months late and mouldy. Maya's response was Royal Mail said they had delivered on time even though this was plainly not the case. When pushed (really just due to... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Haven’t eaten the Easter eggs yet (for obvious reasons) but if they are as lush as last year… Odering easy and prompt delivery. My only issue is that parts of the order are often delivered separat... Se mer
Having previously had dusted almonds purchased from yourselves as part of a birthday hamper I decided to gift them to a friend for her birthday... The almonds arrived well packaged... Though apparentl... Se mer
The dark chocolate mint creams were a gift for a friend who usually has Benedict’s. He enjoyed the chocolates. However, I was offered one to try and although the chocolate was a better quality, with a... Se mer
Företagsinformation
Skrivet av företaget
Rococo Chocolates is a luxury British chocolatier. We are renowned for our handmade award-winning chocolate, exceptional flavours, original packaging and creative products. We are the go-to place for thoughtful gifts, from small attentions to extravagant gestures. Visit our London shops for stylish chocolate gifts.
Kontaktuppgifter
3 Moxon Street, W1U 4EP, London, Storbritannien
- 020 7935 7780
- customerservice@rococochocolates.com
- www.rococochocolates.com
3,9
Bra
1 tn omdömen
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The company was fabulous but the Dpd…
The company was fabulous but the Dpd delivery man was so rude I tried to find a mechanism online to report him and failed….
20 juli 2024
Omdöme utan inbjudan
Svar från Rococo Chocolates
Hello, I'm so glad you enjoyed your chocolates but very sorry your experience with DPD was not a positive one. We also offer delivery via Royal Mail for future orders perhaps.
Svar från Rococo Chocolates
Hello David, I'm so sorry you've not had a good experience with our website. I've had a look and cannot see any correspondence from you via our customer service channels - I'd be more than happy to help where I can if you email via : customerservice@rococochocolates.com
Best Wishes
Computer says NO
Tried multiple times to enter a delivery address other than my own but software kept mixing the 2 addresses at random. Alerted Rococo to this when I saw a corrupted postal address for Royal Mail. I was advised to use the RM confirmation to enter the correct delivery address. This isn't actually an option offered so I have a parcel delivered to a set of steps somewhere.
9 juli 2024
Omdöme utan inbjudan
I sent this as a gift and it was…
I sent this as a gift and it was appreciated as they are delicious chocolates! It would be helpful if you had a box to tick to show it’s a gift so they don’t get the invoice
2 juli 2024
Svar från Rococo Chocolates
I'm so glad your chocolates were well received. The good news is we never send an invoice as so many items are gifts we're prepared for customers not wanting the recipients to know the price! Once again, I'm so glad the chocolates were enjoyed.
Excellent, exceptionally delicious chocolates.
I can't comment much about individual items because I bought it as a present, but if chocolates taste as good as a Rococo box looks, then I am very happy.
Looking forward to your other offers. Thank you.
1 juli 2024
Missing Order
I'm still waiting for half the order or to even be told when it might even be dispatched. This is even after e-mailing cutomer services who said they would look into it for me, but then I hear nothing more. There really is no point in spending the extra money on next day delivery when over a week later I still haven't even been told if it's been dispatched or what the problem might be. Not very good service all round!
1 juli 2024
Ease of ordering and very quick delivery
28 juni 2024
Artisan chocolates
Artisan chocolates. Just THE best chocolates for quality and luxury Very quick delivery. Go to, for special occasion chocolate boxes, and smaller treats, too!
28 juni 2024
Beware shelf-life can be very poor on premium-priced items
The shelf-life of two of the premium-priced items just delivered, is very poor (3 months) considering good, dark chocolate usually lasts a very long time. We cannot gift such short-dated stock as we would be embarrassed for the recipient to think we bought these as reduced items - which is what most people would think. Rococo Customer Service disagrees and implied I should be grateful as they only commit to shipping full-price stock with a minimum best-before date of one month shelf-life! So you don't get caught-out like us, please be sure to read their FAQs : HOW LONG DO YOUR CHOCOLATES KEEP?
1 juli 2024
Omdöme utan inbjudan
Svar från Rococo Chocolates
Hello Lucy, thank you for your message. As explained on our website : The best before dates on our chocolate vary from product to product. We guarantee all products for 1 month upon arrival with you.
As I'm sure you understand we are all living in a time when we are trying to commit to less food waste, our bars and chocolates are so delicious they usually do not last 3 months without being eaten so we do usually find this to be sufficient. Once again, I'm sorry you were not happy but do hope you enjoyed the chocolates
Svar från Rococo Chocolates
Hi Kelly, we’re so glad you’ve enjoyed your chocolates!
I liked the quality of the chocolate
I liked the quality of the chocolate, but the little bars were so much smaller that the photo implied and were therefore really expensive.
The mint dark chocolate bar was lovely and highly recommendable.
28 maj 2024
Svar från Rococo Chocolates
Hello Claire, we're so glad you enjoyed your chocolates, the mint bar is particularly enjoyable during the summer months I find. I'm so sorry you feel the photo implied the chocolates were larger, all of our photos are of the genuine bar and not scaled differently so they are a truthful depiction of the bars. Our prices reflect our quality and ingredients as opposed to the size and I'm so glad you agree the chocolates were delicious. I do hope this helps.
Svar från Rococo Chocolates
Hello Leslie,
I'm so sorry you were not satisfied with your delivery. As explained via email I'm afraid delivery was attempted on a few occasions by DPD. I'm afraid whilst we will do our upmost to ensure a parcel reaches its recipient it is the customers responsibility to be available to accept the package or organise a collection point. I do hope this helps
Best Wishes
I’m a big chocolate fan and these are…
I’m a big chocolate fan and these are some of the best bars I’ve ever had!
7 maj 2024
WEBサイトにメンバー登録すると10%オフでお買い物出来ると知り登録しましたが
WEBサイトにメンバー登録すると10%オフでお買い物出来ると知り登録しましたが、実際にレシートを確認すると適応されておらず残念でした。商品説明のスタッフの方の対応は素晴らしかったです。
24 april 2024
Bought some rose and violet creams and…
Bought some rose and violet creams and unfortunately they tasted so sugary and watery - not as good as they used to be! Really disappointed ☹️ They were wonderful a few years back, what on earth happened? Customer service was fine.
12 maj 2024
Omdöme utan inbjudan
Svar från Rococo Chocolates
Hi Christina, thank you so much for your feedback, we really appreciate hearing from customers and I’ll make sure your thoughts are flagged to our chocolatiers. Many thanks again. Maya :)
Excellent chocolates!
12 april 2024
My favorite chocolate
The most delicious and beautiful chocolates (and packaging) and their quality of service matches the quality of the product. Have been a loyal customer for almost 30 years.
28 april 2024
Nearly a £100 in chocolate purchased…
Nearly a £100 in chocolate purchased for a birthday. Chocolates didn’t arrive, birthday missed. I did get a charge for unpaid postage though so thanks for that hence the chocolates never came! Complaint is in your inbox. Been a customer for so many years but let down massively. Fortunately ‘Artisan du Choclat’ saved the day!
26 april 2024
Great experience
Amazing quality of chocolates.
Customer service was excellent. Thank you Maya.
10 maj 2024
Omdöme utan inbjudan
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