Rocket Gardens Omdömen 

368
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Fantastic shopping experience. I bought a blackcurrant and a redcurrant which arrived within a few days. Great, secure biodegradable packaging and lovely healthy plants which after only a week are... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Abundant, generous and brilliant! Have just moved house and am planting a new garden in this drought. A huge box of gorgeous flourishing plants and plug plants arrived today all green and well watered... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

I wanted to give 5 stars because I believe in Rocket Gardens ethos. They provide an interesting, informative and chatty weekly newsletter which I enjoy even though I’m pretty well informed gardener... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

What fabulous service. I have placed 2 orders and was able to specify dates that I was unable to receive plants which was fantastic. Notifications were spot on re delivery and time frames. Plants... Se mer

Företaget har svarat

Företagsinformation

  1. Trädgård
  2. Ekologisk gård

Skrivet av företaget

Rocket Gardens deliver boxes brimming full of organic vegetable, herb and fruit plug plants. They make growing your own seasonal fresh food a pleasure.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

368 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(368)

99 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 1 av 5 stjärnor

It’s now 10 days since they dispatched…

It’s now 10 days since they dispatched my plants. Royal Mail still waiting to receive them. No response from customer services.
Hopeless service Avoid this company

18 september 2024
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Hi Stella,
We are sad to hear you have not been happy with your Rocket Gardens experience. Unfortunately sometimes packages don't reach their destination and get lost in transit. This is not something that we expect from our courier service and we have notified them of this.
We were happy to replace and resend the order however I can see that you accepted our offer of a refund instead, we can only apologise for the inconvenience.
Best Wishes,
Rocket Gardens

Betygsatt 1 av 5 stjärnor

Lost again

I ordered some plants from Rocket Gardens, they got lost in the post. I was refunded.
Thinking it was a one off I ordered again, stipulating when I was on holiday. They hadn’t arrived. I emailed saying I’d not received them again. They apologised and said they’d send them again. I said I’ll have a refund as I’m on holiday. I got no response and they’ve dispatched them again! All in all a really poor experience with them.

17 september 2024
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Hi Neil,
We are sorry to hear that you have not been happy with your experience with us. We try our very best to accommodate deliveries in line with customer's schedules and have a box for you to enter the dates you will be away at our checkout. Unfortunately we did not get to your query in time and your plants were dispatched.
We can only apologise for the mistake.
Kind Regards,
Rocket Gardens

Betygsatt 5 av 5 stjärnor

Seed Starter

Hi All, I have given Rocket Gardens a 5 star for my first order as they have delivered quality plants, excellent price and my plants are thriving in planting space. I bought the mini veg patch and got a free flower gift. I am fed up of trying to grow seeds. I have hundreds of seed packets ,some unopened as I miss planting date or fell out of love with variety for another new more wonderful. So giving this method a grow. I am growing on an allotment plus front garden trough, of course I will take full credit and now able to compete with all the marvelous growers on site. Will they be surprised come next year when I up my game.

6 augusti 2024
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Hi Judy, thank you so much for your lovely comments, we are so glad you enjoyed your experience with us. We hope your veg patch succeeds in competing with your fellow growers!

Betygsatt 5 av 5 stjärnor

Arrived beautifully packaged

I ordered some plants online and they arrived in perfect condition and were so beautifully packaged.
I will definitely use their services again next time I need to order plants online.
Highly recommend.
Jessica

7 augusti 2024
Omdöme utan inbjudan
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Svar från Rocket Gardens

Hi Jessica, thank you so much for your lovely comments. We are so pleased that your plants arrived safely, happy planting!

Betygsatt 4 av 5 stjärnor

Very happy with the plants delivered to…

Very happy with the plants delivered to me. They were packaged very well and delivered quickly. Will be using Rocket Gardens again!

6 augusti 2024
Omdöme utan inbjudan
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Svar från Rocket Gardens

Hi Amanda, thank you so much for taking the time to leave us a review. Happy planting!

Betygsatt 5 av 5 stjärnor

Tip top plants!

My plants arrived promptly, beautifully packaged in a plastic free parcel. Everything was in tip top condition and hadn't moved around in transit, there was no damage at all and all the plants looked extremely healthy.
I've used Rocket Gardens before and will continue to do so for their quality and reliability.

30 juli 2024
Omdöme utan inbjudan
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Svar från Rocket Gardens

Hi Trevor, we are so glad the plants arrived safely and we are grateful for your positive comments, thank you. Enjoy growing your Rocket Gardens plants.

Betygsatt 5 av 5 stjärnor

Highly recommended

I’ve been growing vegetables for a few years now and have purchased seedlings from nurseries and online, and have often been disappointed both with variety and quality, This is the first time I’ve used Rocket Gardens and have been really impressed by their products. The plants were dispatched quickly, arrived in good shape and have really thrived in the garden (so much so I placed a second order for different vegetables and herbs). They also provide an excellent seasonal growing guide for free. Highly recommended.

21 juli 2024
Omdöme utan inbjudan
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Svar från Rocket Gardens

Hi Sarah, thank you so much for taking the time to review your experience with us. We really appreciate your comments and we hope you enjoy growing your Rocket Gardens plants.

Betygsatt 5 av 5 stjärnor

Plug plants

First time buying from Rocket Gardens,prompt delivery and excellent quality plug plants will buy from them again

26 juli 2024
Omdöme utan inbjudan
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Svar från Rocket Gardens

Hi Clive, we are so glad you enjoyed receiving your plug plants by post. We really appreciate your comments, happy planting!

Betygsatt 5 av 5 stjärnor

I will only use Rocket Garden from now on.

I have had medical issues this year that put me on the back foot on my allotment. Rocket Gardens was a shot to nothing just to give me some vegetables this year. What a great experience. Great choice, great service, great plug plants and more, more, more (quantity) than I could have wished for. I am just about to buy some more. Many thanks.

22 juli 2024
Omdöme utan inbjudan
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Svar från Rocket Gardens

Hi Wilf, thank you for choosing Rocket Gardens and for leaving a review, we hope you can enjoy planting your vegetables this year.

Betygsatt 5 av 5 stjärnor

This is the first time that I have…

This is the first time that I have purchased vegetable plug plants. They arrived within the given time and were carefully packed and in good condition. The best thing in the box was the Plant Catalogue, Growing Guide and Recipe Book! It is full of useful info especially for beginner gardeners and it is beautifully illustrated. The company is an organic grower and has lots of ideas to keep your plot up and growing. I have requested and been given some spare copies of the catalogue to give to beginners on an allotment site. This is very generous of the company and much appreciated. I shall certainly be ordering plug plants in the future as I think that they are good value.

18 juli 2024
Omdöme utan inbjudan
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Svar från Rocket Gardens

Thank you so much for taking the time to leave a review, we are delighted that you enjoyed the plant catalogue and growing guide. We hope you enjoy planting your vegetables!

Betygsatt 5 av 5 stjärnor

first time we have used rocket gardens…

first time we have used rocket gardens we ordered celery plants ,and leek plants the packaging was exellent plants arrived fresh can not speak highly enough of them next year i will buy all my plants from them packed with such care you will not be dissappointed trgsrds henry

24 juli 2024
Omdöme utan inbjudan
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Svar från Rocket Gardens

Hi Henry, Thank you so much for taking the time to leave a review. We hope you enjoy growing your celery and leeks. Best Wishes.

Betygsatt 5 av 5 stjärnor

Lovely customer service

I ordered for the first time a little while ago. I had an email saying they had been despatched but had no further updates on delivery. Came home one day and they were on the doorstep . A few of the plants had suffered in transit so I emailed and had a lovely person called Sas reply. They had used Royal Mail and had a few problems with them. Sas arranged replacements and I had full tracking details. Lovely customer service ! I also had a brochure and the beautiful postcards. I have recommended this company to several friends

25 juni 2024
Omdöme utan inbjudan
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Svar från Rocket Gardens

Hi Julie, thank you so much for taking the time to review your experience with us. We are so glad that our customer service team were able to sort out the damaged plants quickly for you. Hope you enjoy growing your plants!

Betygsatt 5 av 5 stjärnor

First time using Rocket Gardens and very satisfied

This was my first time using Rocket Gardens and I was not disappointed.
Jess in the customer services team responded quickly and helpfully to my question and my plug plants arrived as quickly as I could have hoped for.
I was kept well informed at each stage of the ordering and delivery process and the plants arrived well packaged and were in good shape for planting out.
Thank you to you all.

12 juli 2024
Omdöme utan inbjudan
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Svar från Rocket Gardens

Hi Helen, thank you so much for your lovely comments and we are so glad that you have had a good experience with your order. Happy planting!

Betygsatt 5 av 5 stjärnor

Help from Aston

E mailed to Aston for help with an order. He helped with an order where a correction was needed as had not entered the voucher correctly. Aston was very quick and put this right and replied so did not have to worry.
Thank you

17 juli 2024
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Hi Isabel, thank you so much for taking the time to review your experience. We are so glad that our customer service team were able to offer help with your order. Best Wishes

Betygsatt 5 av 5 stjärnor

Beautifully packed very healthy plants…

Beautifully packed very healthy plants arrived. It was a pleasure to receive them. You have to unpack them right away and let them breath and a little water. But its great buying plants from Rocket Gardens. This is my 3rd or 4th purchase

19 juli 2024
Omdöme utan inbjudan
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Svar från Rocket Gardens

Hi Liz, thank you so much for your comments. These are all good tips, so glad you're enjoying your plants.

Betygsatt 4 av 5 stjärnor

Nice plants, good price, fast delivery

This is the first time I’ve used this company and I’m quite pleased with them. My pea plants arrived quickly and mostly in good condition - just a couple not so great. The packaging was secure and well labelled. Would use again.

19 juli 2024
Omdöme utan inbjudan
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Svar från Rocket Gardens

Hi Pamela, glad to hear you've had a good experience with your order. Just to let you know that although some plants may look a little tired after their journey, particularly if their roots have become very dry, this is usually nothing to worry about. They will soon bounce back after they've had a drink. If any have been badly damaged in transit please let us know and we will be happy to replace the affected plants. Best Wishes.

Betygsatt 5 av 5 stjärnor

Great customer service

Great customer service, lovely healthy plants. Thank you!

9 juli 2024
Omdöme utan inbjudan
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Svar från Rocket Gardens

Hey Melissa, thank you so much for your lovely comments, we are delighted that you've had a good experience with us. Happy planting!

Betygsatt 5 av 5 stjärnor

Lovely Plants

My plants were delivered on Saturday morning. They were in great condition when I unboxed them, my Strawberry plants even had some strawberries growing. Very pleased with my order.

5 juli 2024
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Hi Jessica, thank you for writing a review of your experience, we really appreciate your feedback. Enjoy growing those delicious strawberries!

Betygsatt 5 av 5 stjärnor

My plants arrived on time and in great…

My plants arrived on time and in great condition. Great packaging. Great company

5 juli 2024
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Thank you for your message Fiona. We are glad to hear your plants arrived safely and that you liked our plastic free packaging. Best Wishes.

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