Rocket Gardens Omdömen 

368
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Fantastic shopping experience. I bought a blackcurrant and a redcurrant which arrived within a few days. Great, secure biodegradable packaging and lovely healthy plants which after only a week are... Se mer

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Betygsatt 5 av 5 stjärnor

Abundant, generous and brilliant! Have just moved house and am planting a new garden in this drought. A huge box of gorgeous flourishing plants and plug plants arrived today all green and well watered... Se mer

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Betygsatt 3 av 5 stjärnor

I wanted to give 5 stars because I believe in Rocket Gardens ethos. They provide an interesting, informative and chatty weekly newsletter which I enjoy even though I’m pretty well informed gardener... Se mer

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Betygsatt 5 av 5 stjärnor

What fabulous service. I have placed 2 orders and was able to specify dates that I was unable to receive plants which was fantastic. Notifications were spot on re delivery and time frames. Plants... Se mer

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Företagsinformation

  1. Trädgård
  2. Ekologisk gård

Skrivet av företaget

Rocket Gardens deliver boxes brimming full of organic vegetable, herb and fruit plug plants. They make growing your own seasonal fresh food a pleasure.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

368 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

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4,3

Alla omdömen

(368)

98 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

I recently place an order with this company, Rocket Gardens.

I recently place an order with this company.
I then received innumerable ‘update’ emails.
Eventually I was able to cancel part of the order, the refund was the only thing they did well.
The plants which I did receive were of very poor quality, the had obviously been in the plug trays far too long and were starved of nutrients.
Never again!

14 juli 2025
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Hi there,

We are sorry the plants you received were not up to our usual standards, for this I can only apologise.

Initially we were unable to cancel part of the order as it had already been packed and shipped but we have since issued a full refund for the damaged plants.

Sorry again for the inconvenience.

Best Wishes,
Rocket Gardens

Betygsatt 5 av 5 stjärnor

Great!

Very reasonable priced plants. Very well packed with speedy delivery. Great advice in the plant catalog. Looking forward to ordering again.
Thank you

1 augusti 2025
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Hi Cathy,
Thank you so much for your lovely comments. We hope you enjoy growing your Rocket Gardens plants.
Best Wishes,
Rocket Gardens

Betygsatt 5 av 5 stjärnor

Really impressed….

Received my first order of a few veg plugs today and they did not disappoint. I found the website after visiting my local garden centres looking for ready sowed veg plants and couldn’t find any at all. The website very easy to use and very helpful as a new allotment owner with not much experience. I was able to click away and find what plants I could plant plant out now and just picked away. Order was sent in a few days of ordering, as expected from the info given beforehand.
Everything arrived neatly packaged, plastic free and I could smell the quality of the soil/ compost they were grown in. The catalogue is a gorgeous and helpful read and I will definitely be referring back to it and ordering more as the months go on.
Just hope my growing skills improve and I end up with some lovely vegetables for winter!!
Would love to visit the farm and see all these plants in their early stages. 🙂

1 augusti 2025
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Hi Sam,

Thank you so much for taking the time to leave a review. We really appreciate your comments and are so glad the plants arrived safely. We have lots of helpful growing info in our Rocket Gardens Blog so please check it out:

https://www.rocketgardens.co.uk/blog/

Best Wishes,
Rocket Gardens

Betygsatt 5 av 5 stjärnor

Received my first order plants today

Received my first order plants today. Duly delivered by Royal Mail as promised.
I am very pleased with my plants I have potted them on this afternoon. They look great. They were beautifully packed in brown paper and cardboard all now in my compost bin. So absolutely no waste. I’m delighted the plants are all organic as I’m growing them for the Kirkwood Hospice. Where I’m sure they’ll be served to patients and their families,staff and volunteers in the not too distant future.
I’ll be ordering from you again soon. Many thanks.

25 juli 2025
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Thank you for your kind review.

We are so please you were happy with your order.

We hope the hospice has a very successful harvest.

Betygsatt 5 av 5 stjärnor

Ordering joy

This summer growing season, I have ordered so many plants, plugs and seeds from several different place but Rocket Gardens has been by far my favourite plug/plant order. My order contained cauliflower, broccoli anf sweetcorn plugs and I wish I had ordered more but I've already pushed the boundaries of acceptable distancing. All the plants arrived healthy and in one piece securely nestled in recyclable brown paper and card packaging. It's the only order from an online nursery that has arrived all in one piece with nothing snapped, pinched or wilted. On top of that, Rocket enclosed the absolute best catalogue, ever! It is full of extensive, beautifully illustrated listings, a useful planting calendar and lots of information. I will definitely order again!

16 juli 2025
Omdöme utan inbjudan
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Svar från Rocket Gardens

Hi there,
Thank you so much for leaving a review. We are so glad the plants arrived safely and you enjoyed our Grow Guide.
Happy planting!
Best Wishes,
Rocket Gardens

Betygsatt 5 av 5 stjärnor

Great service and healthy plants

I ordered some autumn plants from Rocket Gardens. They arrived when expected, well packed and healthy plants. I love the booklet that was enclosed. It has some very useful tips. I'm looking forward to some lovely veg in a few months!

18 juli 2025
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Svar från Rocket Gardens

Hi Lindsey,
We hope you enjoyed planting your Rocket Gardens plants. Thank you for taking the time to review your experience with us, we're glad you enjoyed the grow guide too. We look forward to sending you plants in the future.
Best Wishes,
Rocket Gardens

Betygsatt 1 av 5 stjärnor

Treble service avoid

Rocket gardens would get a 0 star from me but ther is no option fir that first of all my order was late 2nd the items they sent wear not what I orderd. 3rd the custmer servis robot herby is broken I was on the live chat on and if f it r 2hrs over 3 days now and still have not heard back iv sent them emails with regards to my orde slso the plants they sent are now dead and I’m not sure how to get the correct plants or a refund this is the 2nd time iv used rocket gardens and had isues with my order I thought it was a 1 of but I can see they don’t care about ther customers avoid at all cost unles you want to be dispoited like I am

10 juli 2025
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Logotyp för Rocket Gardens

Svar från Rocket Gardens

Hi Kenneth,

We are very sorry to hear you have not had a good experience with us.

We have checked through our emails and chat responses and for some reason our email system had blocked your email address, which is why your messages weren't getting through to us. We can only apologise for this. We have rectified this issue now and I can confirm that our customer service team have been in touch.

Best Wishes,
Rocket Gardens

Betygsatt 5 av 5 stjärnor

Great plants

Great plants, they arrived quickly, very well packed and in great condition.Second time that I have ordered and been pleased with my order

8 juli 2025
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Thank you for your lovely comments. We are glad that your plants arrived safely. Happy planting!
Best Wishes,
Rocket Gardens

Betygsatt 5 av 5 stjärnor

I have bought many times from Rocket…

I have bought many times from Rocket Gardens. The last few times - the experience has been 5*. I live in a remote and rural area and the only reliable carrier that delivers 6 days a week is Royal Mail. I was delighted to learn the Rocket Gardens now only use Royal Mail. My last deliver of carrot plug plants arrived within 2 days - normally would take 4-5 days, meaning, my plants were fresh. I found the customer service very responsive and helpful, keeping me updated as necessary. Highly recommend and will continue buying from them.

7 juli 2025
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Hi Rowena,
Thank you so much for taking the time to leave us a review. We are glad that your plants were delivered safely and in good time.
Best Wishes,
Rocket Gardens

Betygsatt 1 av 5 stjärnor

The plants arrived and were really…

The plants arrived and were really poor. I photographed them and informed rocket gardens immediately. Have sent three further emails and have had no response. I have been a faithful supporter of Rocket Gardens buying plants from them in previous years, their lack of customer care has really saddened me. I spent £70 on my summer veg and have been left with almost nothing to show for the cost.
THANK YOU FOR YOUR RESPONSE: Thank for your very swift email in response to my review, whilst I appreciate there may have been a typo in one of the four emails I sent, there were three others and all of the emails gave an order reference which would have given you all my account details!
Either way, thank you for resolving this issue and giving a refund. I was very glad to have heard from you and really do appreciate the swift resolution today.

19 juni 2025
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Hi there,
I am very sorry you have not had a response to your queries. Having looked into this I can see that the email address you used to contact us with was not correct therefore our email system rejected the messages.
I can see we have now been in touch and have offered to help sort out the problem for you. Please accept our apologies for the issues with your plants and I can see we have issued a refund for those affected.
Best Wishes,
Rocket Gardens

Betygsatt 5 av 5 stjärnor

Superb service in every way.

I have today received my first delivery of plants from Rocket Garden and to say that I’m pleased is an understatement. I was absolutely DELIGHTED.

The quality of the Beetroot and Swiss chard plants was superb and great care had been taken when they’d been packed for transit.

I’d been advised as to the date they would leave the nursery and they arrived very soon after and in peak condition.

I would have no hesitation in ordering again and in recommending the nursery to other gardeners.

26 juni 2025
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Hi there,

Thank you so much for taking the time to write a review of your experience with us. We are so glad the plants arrived safely.

Best Wishes,

Rocket Gardens

Betygsatt 1 av 5 stjärnor

Shockingly bad

I pre ordered my plants on 31st of March knowing I’d have to wait until early May for delivery. Fine.
The goal post then changed to end of May. I chased up the order to be told it would be another 2 weeks because the “peppers had failed” at which point I pointed out the tomatoes I’d ordered would have been and gone by mid June! On 13th June I received an email they had refunded me for some pepper plants, so I wasn’t getting my full order at this point. Yet another disappointment.

I received an email the next day that my order had been dispatched and it finally arrived on 16th June. I can’t describe the state of what arrived! It was an embarrassment to even send them out. Snapped, battered, weedy, half dead, fully dead. About 60% were put straight in the bin. Another 20% perished after 2 days. I asked for a refund of my tomatoes, which was given. But the peppers have subsequently died and I can’t even be bothered to ask for a refund on these.
I’m totally pissed off to be honest. Waiting all this time for a pile of dead crap.
Appalling experience. Never again. Can’t believe this company is in business and pretty certain the recent 5 stars are fake reviews.

23 juni 2025
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Hi there,

We are very sorry for your experience this season.

As organic growers, we never use artificial heat or chemicals, which means some plants take longer to reach a healthy, shippable size. We only dispatch once our growers are confident the plants are strong enough, and we ship in the order that purchases were made.

We started taking pre-orders from October, so by the time shipping began in late April, we had thousands of earlier orders to fulfil, these can take several weeks for us to get through before we can move on to more recently placed orders. While we do our best to predict shipping times, it's not always possible with living products.

We also apologise for the refunded items. Unfortunately, crop failures do occur, and this season many of our chillies and peppers didn’t thrive despite resowing efforts.

We're sorry your plants didn't arrive in top condition. We use fully plastic-free packaging, but delicate plugs - especially tomatoes, peas, beans, and chillies - can be more vulnerable in transit. If the plants aren't broken, they usually recover with water and sunlight. We also review our packaging each season to improve protection.

We’re always happy to resolve any issues when contacted promptly with photos. In this case, we did issue a refund, but had we known the chillies were poor on arrival, we would have replaced or refunded them at that time.

This isn’t the standard we aim for, and while most of our customers are happy with their orders, we take all feedback seriously and are committed to making things right where we fall short.

Kind Regards,
Rocket Gardens

Betygsatt 2 av 5 stjärnor

Gone from amazing caring in 8 years to greedy and poor service

I used to love this company 7 or 8 years ago , my plants always came packed in straw and healthy looking in the main any breakages i phoned and spoke to a person .
This year i moved house and decided as the move was late march to order the large constant garden plus some bits and bobs nearly£500 of items .
first couple of orders came and were great
then i had order 3 my mixture of lettuces 30 or i think were iceberg BORInG on a small garden selection i used to get 3 or 4 varieties on there largest i get lots of the worlds most boring lettuce.
My one very expensive sweet potato was headless and one of my 6 butternuts was not much better
I emailed expecting a we are sorry My point re lettuces was ignored , i was told they expect photographic evidence of the headless potato and squash , i got sent a replacement squash but nothing for the sweet potato which was £6 or the rubbish yellowing iceberg lettuces
and the tomatoes in this selection. we’re all one type , when i started buying i would get all different tomato’s so disappointing!
next order came chillis and peppers looked like they had been planted a week ago barely a micro plug plant and the extra ones i paid £6 for 3 also barely a micro plug and lots of dry loose soil , not sure these will give chillis or peppers this year even in my poly tunnel, Glad i paid Marshall’s the same price for several varieties of 3 chills or peppers which came well developed in 3 inch pots and 12 inches plus tall.
I won’t complain about these chillis and peppers , the company obviously doesn’t care about plants or customer service , just a quick profit using organic as a gimmick .
My most recent delivery of my constant garden since the awful boring lettuces i got all little gem , no they didn’t listen to me did they!

1 juni 2025
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Hi Nicola,
I'm sorry to hear you weren't happy with your order. We try our best to offer a range of products in our veg patches, however we do state on our product information that contents can vary depending on plant availability, so I an only apologise that you weren't happy with the selection you received.
Our Chilli plants are sold as plug plants therefore will be on the smaller side than those 3inch potted plants you purchased elsewhere.
Best Wishes,
Rocket Gardens

Betygsatt 5 av 5 stjärnor

Superb Company to deal with

Superb Company to deal with. Yes, they take longer than average to ship but well worth the wait. I highly recommend them and will now keep this company as my main supplier from now on for my seasonal growing, turning away from the likes of Suttons and Thompson and Morgan and many others who are well over priced, shoddy service and poor quality delivery of plant stock.
Rocket Gardens in my opinion use a fantastic, super simple, eco friendly packaging method ensuring every single plant I ordered arrived in great healthy condition with no damage along with a brilliant growing and ordering guide booklet. Their prices are totally affordable and sensible even for me as a pensioner.
This company have left no stone unturned and above all have learned how NOT to do it from the other market contenders. Well done Team Market Garden 👏👏👏

15 juni 2025
Omdöme utan inbjudan
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Svar från Rocket Gardens

Hi Maria,
That's great to hear that you're happy with your Rocket Gardens experience. We really appreciate you taking the time to leave us a review. We hope you're plants continue to grow well and you can enjoy some delicious homegrown veggies this year.
Best Wishes,
Rocket Gardens

Betygsatt 1 av 5 stjärnor

The delivery times are far too long to…

The delivery times are far too long to wait and while I was waiting I decided I would order some off Amazon… I had both the ones off Amazon and the ones from rocket garden delivered on the same day and just as others have said, the plants are tiny and look barely a couple of weeks old, whereas the ones off amazon were a brilliant size and already ready to put out some fruit! Rocket gardens plants I will have to wait for fruit next year as I doubt I will get anything this year which is a shame considering the wait! I expected more. Not worth the money in my opinion so therefore I have to leave a bad review.

14 juni 2025
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Hi Josh,
I'm sorry to hear that you weren't happy with our delivery times. We do try to make our customers aware as much as possible when to expect a delivery from us. Your order was still shipped within the delivery time frame displayed on our website, we are sorry that your plants couldn't be delivered sooner.
Best Wishes,
Rocket Gardens

Betygsatt 5 av 5 stjärnor

Plants arrive in great condition with no plastic in sight!

I have never had any problem with Rocket Garden. The plants always arrive in great condition using Royal Mail helps!. They never use plastic and the way the plants are packed works so well, other growers ought to take a leaf out of Rocket Gardens book!

13 juni 2025
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Hey Sue,
Thank you for taking the time to leave a review. We are so glad you appreciate our plastic free packaging.
Best Wishes,
Rocket Gardens

Betygsatt 5 av 5 stjärnor

Strong healthy plants very carefully packaged.

What a breath of fresh air! Very professional. I was so impressed with the quality of the plants and their careful packaging. All the plants were plantable and looked healthy and strong. Indeed the mange tout have already started to send out tendrils. The delivery was timely and reliable. Thank you ,Rocket Gardens.

11 juni 2025
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Hi Carole,
Thank you so much for taking the time to leave a review. We really appreciate your comments and are so glad the plants arrived safely.
Happy Planting!
Best Wishes,
Rocket Gardens

Betygsatt 1 av 5 stjärnor

Long wait time for delivery

Long delivery timescales so don’t order if you’re keen to get your plug plants in. Ordered in the 1st June and still waiting for my plants (it’s now the 11th June).

11 juni 2025
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Hi there,

I understand that you really want to get your plants in the ground. I'm very sorry but we are unable to deliver any quicker than stated on our website. We currently aim to ship orders within 1-2 weeks. If you placed your order on the 1st June we are still within that shipping window.

If you contact our customer service team at the email address below quoting your order number, we can look into the status of your order.

queries@rocketgardenshelp.co.uk

Best Wishes,
Rocket Gardens


Betygsatt 5 av 5 stjärnor

A* Seller, beautifully packaged plants.

This year stockist I've used for many years supplied me plants that were a mess, so I googled suppliers took a chance on Rocket Gardens and I had to take time to leave a review that is unlike me.

I've never had such beautifully packed plants so beautifully labelled with scannable growing guides. All my plants were a great price, lovely strong established plants, securely packaged to endure a rough delivery. I'm only disappointed I hadn't found them earlier this year as I will only be shopping for plants with rocket gardens from now on.

A truly fabulous seller and worth every penny!

1 juni 2025
Omdöme utan inbjudan
Logotyp för Rocket Gardens

Svar från Rocket Gardens

Hi Carrie-Anne,
Thank you so much for taking the time to leave a review. We are so glad your plants arrived safely and you enjoyed our digital growing guides.
We look forward to supplying you with more plants in the future.
Best Wishes,
Rocket Gardens

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