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Robertsons Solicitors Omdömen 

831
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Natalie keeps you informed at all times. Nothing is too much trouble for her or Andrew. Always recommend this solicitors to friends and family. Have had many dealings with this Solicitors over the ye... Se mer

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Betygsatt 5 av 5 stjärnor

Robertsons were recommended by a family member and we were not disappointed. My husband and myself were doing our Wills and Lasting Powers of Attorney in what was a very important yet complicated pro... Se mer

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Betygsatt 5 av 5 stjärnor

Bought my first property with Robertsons and cannot recommend Rhianne and her team enough. Rhianne always replied straight away, very attentive, professional and the process was smooth and flawless as... Se mer

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Betygsatt 5 av 5 stjärnor

Rhys Palmer and his team provided us with excellent advice related to a school admissions appeal. He prepared a detailed and precise submission to the local council on our behalf, which was extremely... Se mer

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Företagsinformation

  1. Juridiska tjänster
  2. Skilsmässoadvokat
  3. Jurist inom arbetsrätt
  4. Advokat – familjerätt
  5. Advokatbyrå
  6. Jurist – fastigheter

Om Robertsons Solicitors

Skrivet av företaget

Robertsons Solicitors is a leading firm with offices in Cardiff, Bristol, Barry, Swansea and Newport, providing clear, practical legal advice with a service that’s genuinely friendly, approachable and professional. We understand that choosing a solicitor can feel daunting, so we focus on making the process straightforward from the very first conversation—keeping you informed, explaining your options in plain English, and responding promptly when you need us.

We offer a broad range of legal services to support individuals and businesses, including family law, property, education, litigation, employment, and commercial property. Whether you need support during a sensitive family matter, help with a property transaction, representation in a dispute, or guidance on employment and business issues, you can expect careful attention to detail and a team committed to achieving the best possible outcome.

Our standards are backed by recognised accreditations. In family law, we hold Resolution membership and two Law Society Family Law Accreditations, reflecting our commitment to best practice and high-quality client care. For conveyancing, we hold the Law Society CQS accreditation. We’re also proud to have received two awards for best family law department, recognising the strength of our expertise and service.

Robertsons Solicitors has maintained the Lexcel Standard of Excellence since 2007, making us one of the longest-standing firms to hold this standard. If you’re looking for established solicitors known for excellent client service and trusted expertise, contact Robertsons Solicitors—our Trustpilot reviews speak for themselves.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

831 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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4,7

Alla omdömen

(831)

66 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Katie and team were superb throughout

Katie and team were superb throughout. Regular, routine communication, open/honest discussion and just generally very reassuring and supportive throughout the process of our house purchase. Would definitely recommend to other first-time buyers!

28 mars 2025
Omdöme utan inbjudan
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Thank you for leaving your feedback. We are so pleased Katie and the team assisted you. Wishing you all the best in your new home.

Betygsatt 5 av 5 stjärnor

Premium service delivered in all aspects

I have used Robertsons Solicitors conveyancing service for purchase my property. Thanks to Rhianne and Georgina ( this very stressful process- purchasing property/ spending savings of my life) went very smooth and hustle free all queries and questions answered/ solved in right manner/ timing. Thank you very much for premium service delivered.

10 mars 2025
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Svar från Robertsons Solicitors

Thank you for your kind feedback! We're delighted to hear that our conveyancing service helped make your property purchase smooth and hassle-free. We understand how stressful it can be, and we're pleased to have been able to assist you every step of the way. Best wishes in your new home!

Betygsatt 5 av 5 stjärnor

Taking on new solicitors in the middle of a claim

Having had to change my solicitors in the middle of a claim was very pleased with my new ones . The help I recieved from Andrew Collingbourne, Mathew Stevens, and Anne-Marie Adams was second to none. My claim was dealt with professionally and quickly. I was kept up to date with everything as and when needed. I can highly recommend these solicitors

11 september 2024
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Svar från Robertsons Solicitors

I'm so glad to hear you had a positive experience with us. It's great that Andrew, Matthew, and Anne-Marie provided such excellent service, keeping you informed and handling your claim efficiently. Thank you for the recommendation!

Betygsatt 5 av 5 stjärnor

Excellent Service!

I’ve used this firm (Barry branch) for both the sale and purchase of my property, and couldn’t be happier with the service. Natalie has been highly professional, always responds to my emails promptly and efficiently. I highly recommend them and wouldn’t hesitate to use them again in the future.

28 februari 2025
Omdöme utan inbjudan
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Svar från Robertsons Solicitors

Thank you for your lovely feedback! We are so pleased Natalie provided you with an excellent level of service. Should you need us again, you know where we are. Thank you!

Betygsatt 5 av 5 stjärnor

My partner and I used Robertsons to buy…

My partner and I used Robertsons to buy our first house today at the start of 2025. Honestly cannot fault them in any way, always very prompt with replies, happy to explain anything multiple times where needed and also friendly in their approach.
You hear all the horror stories of houses taking months, but Ellie, Kim and Georgia blasted through and got us across with amazing speed, professionalism and efficiency.
5/5 will be recommending to anyone who asked

21 februari 2025
Omdöme utan inbjudan
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Svar från Robertsons Solicitors

Thank you for your kind words! We're thrilled to hear that Ellie, Kim, and Georgia provided such excellent service and helped you secure your first home with speed and professionalism. We truly appreciate your recommendation and wish you all the best in your new home!

Betygsatt 5 av 5 stjärnor

We used Robertson to purchase a new…

We used Robertson to purchase a new property.
Kim, Georgia, Ellie and the team were amazing, all our queries were answered within a 48 hour window and nothing was ever a bother would highly recommend

21 februari 2025
Omdöme utan inbjudan
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Svar från Robertsons Solicitors

Thank you for your kind words. We are so pleased the team assisted you so quickly. Should you require our services again, you know where to find us.

Betygsatt 5 av 5 stjärnor

Fabulous service from Andrew C & the…

Fabulous service from Andrew C & the team
Totally dealt with our issue professionally & quickly resulting in a swifty resolution

28 februari 2025
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Svar från Robertsons Solicitors

We are so pleased the team were able to assist. Should you need us again, you know where we are.

Betygsatt 5 av 5 stjärnor

Fantastic service from Robertsons

Fantastic service from Robertsons. Kimberley Swallow is particularly impressive and gets straight to the point and makes life simple. Highly recommend.

15 januari 2025
Omdöme utan inbjudan
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Svar från Robertsons Solicitors

Thank you for your kind words. We appreciate feedback and will pass this onto Kimberley! Take care

Betygsatt 5 av 5 stjärnor

I would like to thank my conveyancing…

I would like to thank my conveyancing team for their efforts culminating in my recent house sale. During what was a protracted process, Rhianne and Georgina ensured I was kept fully informed throughout. Communication is key in these matters. I will be using their services again.

2 mars 2025
Omdöme utan inbjudan
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Svar från Robertsons Solicitors

WOW! Thank you for your lovely review. We are so pleased the conveyancing team kept you informed. We would be delighted for you to use our services again.

Betygsatt 1 av 5 stjärnor

Avoid Robertsons Solicitors – Incompetence, Delays, and Unjustified Fees

If you value efficiency, honesty, and professionalism, avoid Robertsons Solicitors at all costs. My experience with them has been nothing short of frustrating and costly, particularly their conveyancing team.

Unacceptable Delays – What should have been a straightforward process was dragged out for months due to their incompetence. Their lack of action cost me thousands of pounds in unnecessary expenses.

Poor Communication & Excuses – I had to constantly chase for updates, and even then, I was met with excuses, misinformation, and outright lies.

Unjustified Fees – Despite being quoted one price, the final bill was inflated with extra charges that had no clear explanation. When questioned, they provided evasive responses.

Lack of Accountability – Even when presented with evidence of their poor handling, they refused to take responsibility, instead shifting the blame elsewhere.

This process has not only been a financial burden but has also caused unnecessary stress to my elderly mother, who was relying on this to be handled properly. I will be escalating my complaint to the Legal Ombudsman and would strongly advise anyone to stay away from Robertsons Solicitors.

21 februari 2025
Omdöme utan inbjudan
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Svar från Robertsons Solicitors

Hi Ian,

Thank you for providing a review. We are sorry to learn that you feel the process took longer than expected and did not meet your overall expectations. We understand how stressful legal matters can be—especially where family and financial concerns are involved.

While we cannot go into specific client details in a public forum, we would like to offer some clarity regarding your concerns:

1. Timeline & Delays
Our team worked to progress your matter within the typical timeframe which often involves coordination with multiple parties—including other solicitors and third party legal representatives. We appreciate that any delay can be frustrating, but upon reviewing the file, third parties and change of instructions did not help in making this as efficient as it could be.

2. Communication
Our aim is to keep clients informed through regular updates via phone and email. We are aware that you phoned and emailed on multiple occasions, often within the same day. All communication was responded to as soon as possible with any updates that there might have been. We cannot accept that you were provided with misinformation or lies.

3. Fees & Invoicing
We aim to provide transparent fee estimates and discuss any changes if a case becomes more complex or extra work is required. We understand unexpected costs can be stressful, and while we had provided fee updates during the process, we regret if there was any confusion regarding the final invoice.

4. Accountability
We take responsibility for our work and do not wish to shift blame. However, certain aspects of these matters require responses and documentation from third parties, which can affect timelines.

Your matters were finalised and completed. The outcome was to your benefit.

Betygsatt 5 av 5 stjärnor

Near fatal accident.

I suffered a near fatal accident in the work place, Robertsons was recommended to me by a few of their previous clients and specifically Andrew Collingbourne and his team Matthew Steven's and Anne-Marie Adams.
Andrew immediately made me feel relaxed and confident of the process going forward and I was extremely impressed with his experience and knowledge.
I was put in contact with various medical experts and Andrew was a vital link between my employers,their insurers and myself, my interests were always put first and Andrew was always honest and straight to the point.
Andrew fought and gained the compensation that I was due and I will forever be grateful.
Highly recommended, great company and fantastic staff.

19 februari 2025
Omdöme utan inbjudan
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Svar från Robertsons Solicitors

Thank you for sharing your experience. We're so glad our team could provide you with the support and expertise you needed during such a difficult time. It's great to hear you felt confident and well taken care of throughout the process. We truly appreciate your recommendation and are grateful for your trust in Robertsons. Wishing you all the best moving forward!

Betygsatt 5 av 5 stjärnor

Rebecca baker is amazing…

Rebecca baker was amazing throughout the entire process. Her positivity and dedication are what got me through I can't thank you enough you are an outstanding solicitor.

26 mars 2024
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Svar från Robertsons Solicitors

WOW! Thank you so much for your kind words. We really appreciate you taking your time to leave a review. Should you need our assistance in the future, you know where we are.

Betygsatt 5 av 5 stjärnor

Amy was excellent in guiding me through…

Amy was excellent in guiding me through the process of LPA and answered any questions that arose promptly . It was an added benefit that they are local to where I live and thought fees were reasonable
Wendy Keidan

12 februari 2025
Omdöme utan inbjudan
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Svar från Robertsons Solicitors

Thank you for you kind words, we are so pleased Amy could assist you promptly. Should you need us again, you know where we are!

Betygsatt 5 av 5 stjärnor

“ I want to say a big thank you to…


“ I want to say a big thank you to Andrew Collingbourne , Anne-Marie Adams and Matthew Stevens a great team.
I was seriously injured in a road traffic collision and Andrew and team dealt with me in a very sensitive , caring way keeping me updated along the way culminating in an excellent result and receiving the compensation I felt I deserved. Many thanks. Top professionals at the top of their game. Thank you !”

20 januari 2025
Omdöme utan inbjudan
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Svar från Robertsons Solicitors

WOW! Thank you for your wind words. We will pass this onto the team. We are thrilled they supported you through this difficult time. Should you ever need as again, you know where we are.

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service. Friendly, professional and efficient.

28 januari 2025
Omdöme utan inbjudan
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Svar från Robertsons Solicitors

Thank you for your review. We appreciate you taking your time to write this!

Betygsatt 5 av 5 stjärnor

Excellent communication

Excellent communication. Felt in very safe hands and excellent advice given.

1 februari 2025
Omdöme utan inbjudan
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Svar från Robertsons Solicitors

Thank you for your kind words. We appreciate you taking your time to write this.

Betygsatt 5 av 5 stjärnor

Amend to wills

We used Robertsons to amend our wills and they were excellent. Amy answered our many questions and made it all very easy for us. We'd have no hesitation in recommending them to anyone who needs to go through the same process.

16 december 2024
Omdöme utan inbjudan
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Svar från Robertsons Solicitors

Thank you for your kind words! We're delighted Amy could make the process easy for you. We appreciate your recommendation and are here if you need any further help!

Betygsatt 5 av 5 stjärnor

Excellent service as usual from…

Excellent service as usual from RobSols. Thank you Robin.

15 januari 2025
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Svar från Robertsons Solicitors

Thank you for your kind words! We're thrilled to hear you had another great experience with us. We’ll be sure to pass your thanks on to Robin!

Betygsatt 5 av 5 stjärnor

Robertson’s Solicitors

Used Robertsons for conveyancing in what appeared to be a straightforward case. However, their diligence identified issues which caused lengthy delay but we were kept updated regularly without prompting.
Natalie was excellent throughout the process. Highly recommend.

14 januari 2025
Omdöme utan inbjudan
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Svar från Robertsons Solicitors

Thank you for your feedback! We're glad Natalie could provide excellent support and keep you updated throughout the process. We appreciate your recommendation and are happy we could assist with the conveyancing

Betygsatt 5 av 5 stjärnor

I cannot recommend Kim and her team…

I cannot recommend Kim and her team highly enough for their exceptional work in handling the conveyancing process for my recent house purchase. From start to finish, their professionalism, expertise, and dedication were second to none.

Kim’s attention to detail and clear communication made what could have been a stressful process feel seamless and straightforward. She and her team were always on hand to answer any questions, providing timely updates and ensuring I was informed every step of the way. Their proactive approach and deep knowledge of the process gave me complete confidence that everything was being handled with the utmost care and efficiency.

What truly sets Kim and her team apart is their friendly and approachable manner. They took the time to understand my needs and went above and beyond to make the entire experience as smooth as possible. Thanks to their hard work and commitment, we were able to complete on time without any complications.

If you’re looking for a conveyancing solicitor who is not only highly skilled but also genuinely cares about their clients, look no further than Kim and her incredible team. I am beyond grateful for their outstanding service and wouldn’t hesitate to recommend them to anyone in need of conveyancing services.

Thank you, Kim and team, for making this process such a positive experience!

Aoife & Mathew

16 januari 2025
Omdöme utan inbjudan
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Svar från Robertsons Solicitors

Thank you, Aoife and Mathew, for your kind words! We’re so glad we could make your house purchase smooth and stress-free. It was a pleasure working with you, and we truly appreciate your recommendation!

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