Rite Aid Omdömen 336

Very rude customer service for online services. If I have a choice, I would never call or get items from them.

I purchased six light bulb lollies. All six of them were defective they were melted so we were unable to open them without them breaking. The children were very disappointed and I am definitely not satisfied with this product.

"Normal" is when you return an item to a company with their return label and your refund gets processed when they get the items back.
Not Rite-Aid.
They create a "case." The "case" takes 21 days from receipt of returned items. If you think it sounds like welfare, it does. I'm still waiting for my $44.97 plus tax.
Translated:
1. I feel uneasy that maybe their "welfare" "caseworkers" may say I'm not elligible to receive my hard-earned money back.
2. If the $44.97 plus tax were in MY account, I would get interest on it. But Rite Aid is benefiting off thousands of people's interest for those 21 days.
What's worse is, they once were a beautiful place to shop at. And if something ordered online needed to be returned, they made good.
Now apostatized.
It's a learning experience. Treat me like snotty little beasts with my money and I shop elsewhere. Simple as ABC.

I had anything but a pleasurable time at this Rite Aide! I must hand it to Kero back in the pharmacy at the Mukilteo Speedway Rite Aide in Mukilteo, WA, though! He was so incredibly patient I’d give him a 5 star review any day for handling everything my significant other “threw” at him, figuratively speaking NOT literally. 5 stars for this Rite Aid, 5 stars for the retail associate that was working tonight *I forget his name*, and 5 stars for the pharmacist Kero & another pharmacist working with Kero! Handled everything professionally and very friendly!

Turned away for flu shot and Covid booster the Tuesday before a family vacation. Pharmacist said we needed appt. Rite Aid website showed 2 appts available. When questioned, pharmacist said they were not giving immunizations after 6 p.m. due to staff shortages and paperwork requirements for booster regardless of website availability. Went on vacation and now we all have Covid including my 85 yo mother. My husband and I have missed 5 days of work, resulting in lost wages as well. Thanks Charleroi Rite Aid. I would think as health care providers you would make more of an effort to provide care, especially knowing the severity of Covid.

I waited at their drive up window for 15 minutes in Richland, WA while the five people in the pharmacy ignored me. I finally left. I was there at a little after 6:00 PM. The sign on the window said they were open at the window until 8:00 PM on Friday. Decided I don't need to do business with them.

Rite aid pharmacy is a nightmare! I was threatened to have my prescription canceled and to go to another pharmacy after I came in to pick up a refill that was promised to be ready Friday morning. I had to go out of town and was pressed for time, but he said my refill was going to the end of the line and was forced to wait 3 1/2 hours, and he told me if I didn't be quiet and leave he would cancel it and I would have to get a new one from my Dr's office and take it somewhere else!! Then he refused to call my insurance to get a travel override so I had to pay 174.00 in cash. When I reported this to the 800 # I got a call back from the district office saying I could get a customer service refund that day, so I went back to the store and the "manager " on duty refused to give a refund saying I'm not giving you 174.00 in "free " money, then he called me a F-----g scumbag and a liar on the way out. Next day I called the 800 # again, tell another woman from the pharmacy what happened and there was no apology this time, no lip service, just irritated that I was still bothering them and she told me that I would get nothing, and it was just my fault and my problem. I think this company is so used to dis respecting and insulting customers that they believe they can do and say whatever they want with no consequences. NO INTEGRITY whatsoever. Zero customer service, unless it's BAD. It's just insult to injury. I will never return for any reason and am going to share this experience with as many people as I can think of forever.

How this inept mess of company acquired Bartell Drugs stumps me, unless I think "money laundering." No Rite Aid store I've contacted has ever actually answered their phone. Today I'm trying to confirm receipt of a prescription I need before travel and... I feel like I called into an automated phone scam. What cheap, inept bottom-feeders own and manage this disaster of a company? My full sympathy to RA employees.

Rite aid pharmacy in Medford Oregon
Waited 25 minutes for booster appointment. Trina Bastion is filling prescriptions and giving boosters because six pharmacists quit.
Despite her heavy workload Trina was friendly and professional.
I hope you realize her importance and give her a raise.
Also, store was dirty

For over 8 months, this store doesn't answer their phone a good 90% of the time. Their other store across town is just as bad not answering phones. Prescriptions that used to take 15 minutes now can take up to 4 hours. Customer service on phone (when they can be reached) and at the counter is full of excuses; the most convenient one for them to us is "we're short staffed". Rite Aid is not trying to pay market wages here. They barely comply with Oregon's minimum wage. I'm moving all eleven (11) prescriptions across town to an independent pharmacy that answers their phone and would love any and all prescription that come their way from disgruntled (and rightly so) customers that have been abused by these national corporations. I look forward to being addressed by name again and greeted with a "good morning"!

They suck!!!!!! pharmacist is cold hearted robot they do not care. Transferred all my prescriptions to CVS

They sell phone cards that are old and cannot be used. Then they do not honor the purchase. They should not sell tracfone products.

Went to the store but they require you to go online to use coupons coz they don't have hard copies anymore. I went online and their website sucks. The items on sale I wanted were not there and when I tried to purchase a few things, it kept changing the number of items. They need a new technology person to seriously fix their website. Also, why make it difficult for buyers to get a discounted price on items. It does not make sense. If you don't want to give a discounted price, then don't do it. If you do it, do it right. No point in making every customer work hard for a coupon/discount. Maybe Rite Aid needs a new marketing person as well. It's so frustrating. I ended up buying from Amazon.

I went into store 10274 Manchester NH on 10/13/22 at 8:30 pm to buy thermometers. Well they are hanging by the pharmacy with one saying $16.99 and the other saying $12.99 with BOGO half off. I get to the register and the cashier didn't greet me he had a bad attitude. He rang up my order and I told him that that's not the price that it says on the peg plus they were BOGO half off. He said they aren't the same thermometer. I was charged $33 and $42 for these thermometers I had him delete one due to I was not happy with his attitude and just wanted to get out of there. I shop here all the time and have my prescription here. But after the attitude I got by the cashier I don't know if I'll keep my prescription here or being a customer until they change the attitudes of the cashier's! I wasn't even greeted when I got in there. I hope I get contacted by a manager to recitfy my paying an outrageous price for something that was priced wrong . I have the receipt to prove who cashier was and all info.

Dr called in prescription a day early due to my vacation. Went to Rite Aid to pick up and they closed at 2pm with my medicine inside, drove to Dr got a second prescription called in they refused to fill it saying it was already filled, missed my flight and 1 day of my vacation not to mention I went without my last dose of pain meds and suffered. DONT TRUST RITE AID they believe they are allowed to play with your well being I am now on a mission SHAME ON YOU RITE AID

two things to discuss one is my prescriptions which I have been filling with rite aid for a couple years now. I always use a coupon never been an issue until today they had applied something and it was $14 more then the coupon i had on my phone. when i asked for the coupon i had on phone to be applied the lady behind counter got irate and started acting like an ass. so i paid the extra 14 bucks. The second issue i used the website made appointment for a booster shot and that is no longer in the system so after this i will no longer be using Rite Aid for any need i have i am done with this company for good. i will be moving my business else where. i can see now that Rite Aid is doing so well that they have no need for customers any longer. so i will take the hint and never be back.

I've been a loyal customer at Rite Aid for many years. But I'm going to be shopping elsewhere because I am no longer getting the discount I used to get when swiping my rite aid card. That discount kept me from going online or to CVS for my otc items. I'm 68, and like most seniors, I need to watch my spending. Shame on you for failing to maintain my discount.

I tried placing an order for pick up but after I enter my card number in and hit continue the website kept freezing and I could not place my order just ridiculous.This is why I do not shop at Rite aid their website is not user friendly

Dear Rite aid, I love your store, because you provide a lot of my needs. Except your customer service could use some more training. Now I don’t know much about working that cash register, but I do know that one of your employees racially profiled, 3 young women of color, and I don’t appreciate this. She made a scary assumption about my card not working. I want her fired Sued and canceled. You have lost 3 loyal customers.

Once again, my Rite Aid people outdid themselves. Extremely professional and very helpful. Thanks to the pharmacy staff I am now up to date on my vaccine immunizations. Special thanks to Rachel and Dan.