Rio Moving Omdömen 99

This company confirmed my moving date and time, then had the nerve to call OVER AN HOUR AFTER THEY WERE SUPPOSED TO ARRIVE claiming they suddenly “didn’t have a truck big enough.” I was told that if I still wanted my move, I would have to pay MORE money for a smaller truck, because they supposedly couldn’t find a large U-Haul anywhere in my area.

That was a lie.

I personally called U-Haul locations near me and was told they had multiple 20-foot trucks available. When I called the dispatcher back with this information, it took countless calls just to reach anyone at all. Once I finally did, I was then told the crew was no longer near my house, which makes absolutely no sense since we had already agreed to proceed with the smaller truck. So were they coming or not? Clearly, they never intended to show up.

I repeatedly asked to speak with a supervisor and was refused multiple times. Only after pushing did the dispatcher finally give me an “extension,” which I highly doubt was legitimate since it seems nearly impossible to reach anyone at this company.

To make matters worse, they tried to tack on an extra $200, claiming the move wouldn’t be completed in two hours—even though I had already moved my entire house into the garage specifically to make the job easier and faster for the movers.

This entire experience felt bait-and-switch, misleading, and completely unprofessional. Last-minute excuses, false claims about truck availability, price gouging, zero accountability, and refusal to escalate issues. This is not how a legitimate business operates.

Avoid this company at all costs.

My movers were quick and careful, I’m glad I had the team that I got.

Great communication. Movers were fast and friendly.

Timely service, great guys

Rio Movers was awesome. From the start to the finish working with them was an easy experience. We spoke to many other moving companies and Rio Movers surpassed what others offered. The movers arrived on time. They were professional and courteous. We would highly recommend Rio Movers.

Excelente atención

Don't let their affordable price fool you! I attempted to book through Groupon and should have known something was wrong with this company when I called them and they told me they could only accept $49 of the $99 that I paid for. I had to have Groupon refund me the $99 and ended up paying them $185 for 2 movers (labor only).
My move was scheduled for 11/8/25 between 9-11am. The day before my move, I get a phone call from my coordinator Shawn informing me that my movers will be arriving between 12-1pm. That time frame came and went and when I called Shawn, he didn't know where they were. This is when I found out that they hire a third party company.
Shawn was able to get this 3rd party company on the phone and this is when he tells me that Rio did not hire them until 11am that same morning. When I think it can't get any worse, the movers that they sent, called me, and asked that I come pick them up from their location because they lost GPS signal and their phone was about to die.
I've never in my life experienced such unprofessionalism and incoordination with a moving company in my 40 years of living. Against my better judgement, I drove to where they said they were at to find the movers not there. When I asked Shawn for a refund to find new movers, he refused. When I asked to speak to his boss, he put me on hold and the phone got disconnected. Finally around 2:30 or so, the movers showed up. Shawn tried to call me later and I ignored it. Spend the extra money on a reputable company that takes their job seriously! Rio Company is not it!

Really quick! They did a great job!

The 3 gentleman were very professional and efficient!! They moved my items in under 2 hours! Which is unbelievable!

I have had a wonderful experience with Rio's Moving, I have completed jobs and the customers have been ecstatic beyond measure with what that expected, we reached heights they couldn't imagine, & they won't to continue the pace for any future work needed, I definitely recommend working with this company, because the platform is stupendous, you won't regret it, as I know I haven't in these three years!!!

They always on time and polite

They were very professional and understanding

If I could give ZERO stars I would. The movers came with a Uhaul Truck and two movers. They were friendly but rushed everything into the truck without properly handling any of our furniture. When the furniture arrived, I was then informed that the movers threw out the mirror from our brand-new dresser. There was no call about it. It was just thrown into our dumpster. We had deep scratches on two other dressers. Our TV was cracked and missing a leg stand. Inside you can see where the leg stand was inserted was bent. They did not refund or offer anything to show they cared. The movers were offering to buy us a used mirror from Facebook Market place. I was upset because I offered them water and Gatorade and tipped generously and was treated horribly. I would steer far from this company.

The movers had ripped clothes to the point of underwear completely showing - like entire boxers showing, they smelled of weed and one was essentially incoherent. They were not on time & thought it was funny. One of the movers could barely work a dolly so clearly had never moved stuff. I have never had this bad of an experience in my entire life moving.

Don’t buy the Groupon it is a scam. They will charge you other fees that are not disclosed in the fine print.

I hired Rio Moving and their mover Larry and his crew (2 other men) came over to move me from my apartment to my new home. During the move, they broke my dresser, damaged walls, and made an absolute mess. They failed to stack my things and tried to leave with
heavy furniture standing on its side and offered to come back another day and have me pay for them to put it in the correct place. The worst part came when Larry saw I had a pole in my house and asked if I "strip for men". I told him no and that pole fitness is very popular and a great workout. I explicitly said, "If I wanted to strip for dudes I'd work in a strip club and clearly I don't." The next day he sent me a text asking what other services I offer since one of his crew asked me to help build a website. I listed all of my businesses (image attached). He then asked if I do "private dances" aka strip for strangers in my home. I told him how disrespectful that was and he said it isn't inappropriate and he was just "asking a question". I asked him if I could have a refund for the $850 I paid him or if reporting his harrassment better. He then tried to blame me for his sexually harassing comment and said that I "shared" I dance so therefore asking me 2 days after the move ended if I can strip in private is totally acceptable behavior. Being asked by Larry about the pole in my house is hardly me choosing to share anything, but according to him, that makes his creepy question 2 days later okay.
Tl;dr: If you live on the east coast and want to hire Rio Moving, tell them not to send Larry (pic attached- white shirt and khaki shorts) because he's a creep.
Edit: Looks like sexual harassment is a common issue for the company at multiple locations. After a ton of bad reviews, I see they claimed they closed, yet they're still open with just a different business profile (without the bad reviews yet.) Look up Rio Moving-Arlington on Yelp.

I had a move set up for 6/28/25. Paid RIO a deposit, received confirmation emails from them for the date and move time of 10 am. On 6/28 at 10:15 am still no movers, call RIO and they tell me they 'are having trouble finding a U Haul truck', and ask me to give them until 1 pm. At 1:15 pm still no movers and I call RIO again. This time they admit they have not been able to reach their crew for hours, that the crew isn't responding to their calls and texts. It's one thing to have a crew that is unreliable, but given that may have been out of RIO's control, what WAS in their control was for them to be calling me and keeping me updated vs me having to call them, and for them to be honest from the beginning as to what the problem really was. Had they handled this differently, I could have possibly had time to find other movers for the day. But because they kept playing me off until 1:30 pm, it was too late to find other movers for the day. I ended up paying a premium price for last minute movers that moved me the next day. NIGHTMARE!