Arron provided excellent service when I purchased my Marantz PM6007 amplifier. He listened carefully to my needs, offered helpful advice, and understood exactly what I was looking for. Following h... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We are Richer Sounds customer ,we started with Richer Sounds in 2006 with the complete Hi-Fi. Our Amplifier was repared once and now had some problems. Arron in RS York,recommended Cambridge AXR100:... Se mer
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As a longtime customer, I'm consistently impressed by the knowledgeable and helpful staff at the York store. They patiently let me use the listening room to make sure the equipment I was auditioning w... Se mer
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Really helpful, patient, thoughtful staff. They listened to what I was hoping to achieve, made suggestions that improved it, rang other stores to source a rare product and were utterly friendly throug... Se mer
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Företagsinformation
Skrivet av företaget
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktuppgifter
12 St Sampsons Square, YO1 8RN, York, Storbritannien
- 0333 900 0084
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to order directly from the shop…
Easy to order directly from the shop delivered within a day excellent service
20 mars 2026
Svar från Richer Sounds - York
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent
Excellent, expert, pleasant, helpful advice from Kevin, who was a pleasure to do business with! I have bought equipment from Richer Sounds in York many times over the years, because they are always so good!
17 mars 2026
Svar från Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Big shout out to Arron for providing…
Big shout out to Arron for providing excellent recommendation on my subwoofer and for following up personally on the day of deliver to let me know it's on it's way and also for asking how it sounds. Excellent customer service from beginning to the end. Worth noting I initially spoke to him over a year ago, but couldn't afford it at the time, so when I re-engaged again he immediately provided support and within days decision made. One happy customer, thank you Arron!
22 mars 2026
Omdöme utan inbjudan
Svar från Richer Sounds - York
Thanks for your 5 star review, we look forward to seeing you again next time
I was extremely pleased with the effort…
I was extremely pleased with the effort the shop made in supplying my TV, they communicated well took a genuine interest not like a lot of online sellers that are just moving boxes. Not that it’s any fault of the shop but I am disappointed in the quality of the Samsung TV given a price tag of £650 but that isn’t the shops fault that is the manufacturers fault I had expected a better picture quality from Samsung given that price tag. I know it’s not a £2000 television but I did expect it to be better than the £300 Sony that it replaced. But to reiterate, I was very pleased with the service from the shop and would certainly recommend to other purchases and I would use the
16 mars 2026
Svar från Richer Sounds - York
Thank you for your 5 star review!
Excellent customer service
Excellent customer service, from auditioning of products in the listening room through to hassle-free delivery. I'd definitely recommend Richer Sounds to family and friends.
1 december 2025
Svar från Richer Sounds - York
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Svar från Richer Sounds - York
Thanks for your kind review, we look forward to your next visit.
Although only a relatively small…
Although only a relatively small purchase, staff treated me with equal respect and courtesy, giving good advice.
12 mars 2026
Svar från Richer Sounds - York
Thanks for your feedback, great to read you were happy with our service.
Excellent Service
A streamer I had purchased decided to stop working 14 months after purchase which made it out of the original manufacture guarantee.However as Richer Sounds had given me 6 years warranty I was covered.
They were polite and dealt with it straight away so much so that I added money to the original cost and upgraded.
12 mars 2026
Svar från Richer Sounds - York
Thanks for your 5 star review, we look forward to seeing you again next time
Svar från Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Probably the best shop in York
All the staff in York are friendly and knowledgeable,
they know the meaning of good customer care without going over the top.
I appreciate the Richer Sounds policy of donating 15% of their profits to Charity. I see this as win-win, and I am happy to recommend Richer Sounds to all my contacts.
10 mars 2026
Svar från Richer Sounds - York
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Helpful and fantastic service/fantastic shop manager
Helpful and fantastic service. Manager was excellent and I love the products. Overall really happy :)
8 mars 2026
Svar från Richer Sounds - York
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great customer service
Great customer service. Gave me all the advice I needed and a fantastic product.
7 mars 2026
Svar från Richer Sounds - York
Thanks for your kind review, we look forward to your next visit.
Svar från Richer Sounds - York
Thank you for your 5 star review, it’s lovely to read your comments.
The ones to go too
You really can't get better than Richer Sounds.
1 item was out of stock but had it all delivered free in 48 hours.
Great staff and very knowledgeable
28 december 2025
Svar från Richer Sounds - York
Thanks for your kind review, we look forward to your next visit.
Pure radio/CD player
Pure radio/CD player was as described and easy to set up, looked good and sensible price. Arrived on stated date, simple to collect.
24 februari 2026
Svar från Richer Sounds - York
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Amazing friendly staff member mike at…
Amazing friendly staff member mike at York store. Highly knowledgeable,no hard sell,couldn't fault
2 december 2025
Svar från Richer Sounds - York
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Used Richer Sounds previously and recommend.
I've used Richer Sounds previously and they were my first port of call when looking to replace my ageing television. I was given good advice, no pressure sales tactics and was left alone until I was ready to buy. Once bought, the TV was delivered ahead of schedule. I fully recommend Richer Sounds for their product expertise, advice and prompt delivery. The extended warranty is good too!
12 november 2025
Svar från Richer Sounds - York
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reliable and friendly service
Purchased a Marantz CD player from your York store which was delivered a couple of days later. In setting it up discovered it was faulty,CD tray wouldn't go back into the machine. Rang the store who arranged a replacement immediately and am now in possession of a fully functional CD player having had the faulty one collected.This was all done within a week and I was more than happy with the service provided and will certainly continue to use Richer Sounds in the future for your excellent customer service, which is a real point of difference these days,and great choice of product. Keep up the good work!
3 mars 2026
Svar från Richer Sounds - York
Thanks for your 5 star review, we look forward to seeing you again next time
Svar från Richer Sounds - York
Thanks for your kind review, we look forward to your next visit.
Easy to talk to on the phone very…
Easy to talk to on the phone very helpful and understanding ,great fast delivery!
2 mars 2026
Svar från Richer Sounds - York
Thanks for your 5 star review, we look forward to seeing you again next time
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