Richer Sounds - Telesales Omdömen 

7 288
TrustScore 5 av 5

4,9

3 Stainburn Rd, Openshaw, M11 2DN Manchester, GB


Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Superb Speakers and a great purchase made all the easier by the sales assistant whose name I forget. My sincere thanks to him. This purchase replaces a pair of speakers that are over ten years old and... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I ordered my LG TV LG43QNED71B6B from Richer Sounds using their telephone order line due to having a voucher to use. The sales person was very helpful and made the ordering process seamless. The TV... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Needed a surround sound system to improve the performance of my new TV for movies so approached Richer Sounds again. Decided to use their telesales this time to save me a trip to the local store. The... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Once again RS you have excelled on price and delivery times, I ended up paying for next day delivery because we realised we would not be at home later in the week. Box arrived damaged and soon found t... Se mer

Företaget har svarat


Företagsinformation

  1. HiFi-butik
  2. Elektronikbutik
  3. TV-butik

Skrivet av företaget

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktuppgifter

  • 3 Stainburn Rd, Openshaw, M11 2DN, Manchester, Storbritannien

  • 0333 900 0093

4,9

Utmärkt

TrustScore 5 av 5

7 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(7 288)

24 030 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service. They beat the lowest price I could find for a TV with no quibble. Communication and delivery top notch.

18 maj 2026
Logotyp för Richer Sounds - Telesales

Svar från Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Betygsatt 4 av 5 stjärnor

Great TV shame about all those menus

I ordered the TV through customer sales and it was delivered within a couple of days. Process was very easy and the Tv was delivered within the time slot and into the living room. It was easy to put up, put the stand together screw it to the back of the TV and put it in place. The only setup problem I had was with WIFI as it has its own set of Location details, once entered it connected.
The picture quality was brilliant especially on Freeview SD channels. Old programs Dads Army etc. looked very good.
The remote control is taking a lot of getting used to. buttons on my old LG remote, Info, Switching input, Screen Ratio, seem to have been replaced by lots of menus and it takes a while to find them. Also I cant find how to switch from Freeview to Freesat. The obvious place for this would be the TV/Inputs screen, but I haven't found a way to add it.

14 maj 2026
Logotyp för Richer Sounds - Telesales

Svar från Richer Sounds - Telesales

Thank you for your feedback, I'm pleased that the sale and delivery side of things went well although sorry that you have been having some teething issues of course.

Should you still need technical assistance please feel free to contact the sales team on 03339000093 or failing that, the below e-mail address..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Betygsatt 5 av 5 stjärnor

Excellent old fashioned personal service without the malarky.

Bought by telesales to avoid soulless online experience. Spoke to very professional and friendly salesmanager (Vic). Everything went perfectly and he arranged exact delivery schedule which was met.

17 maj 2026
Logotyp för Richer Sounds - Telesales

Svar från Richer Sounds - Telesales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 4 av 5 stjärnor

Transaction was smooth but web site was wrong

Transaction was smooth, delivery was quick however the product description on the web site was wrong, in two different ways. Whilst the errors (no remote included, no FM Tuner/DAB) were significant, I ended up keeping the product

15 maj 2026
Logotyp för Richer Sounds - Telesales

Svar från Richer Sounds - Telesales

Thanks for the feedback, although I was sorry to hear there was an error in the web specification which I can see has now been amended. Obviously mistakes will occur from time to time but I have since had words with our head of ecommerce to ensure we do a better job of updating our website so our valued customers don’t have this kind of hassle.

Of course if you do need any further help or decide you want to return the item please get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Betygsatt 5 av 5 stjärnor

This is the second time I have…

This is the second time I have purchased from Richer Sounds , just a great experience so easy to order from them. Also a exceptional service and delivery from this company, I highly recommend them I will certainly be using this company in the future , just a great experience. Highly recommended

12 maj 2026
Logotyp för Richer Sounds - Telesales

Svar från Richer Sounds - Telesales

Thanks for your great feedback and for supporting local business.

Betygsatt 5 av 5 stjärnor

Excellent service from ordering to…

Excellent service from ordering to delivery. Excellent pricing. I would highly recommend.

13 maj 2026
Logotyp för Richer Sounds - Telesales

Svar från Richer Sounds - Telesales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

Slick process buying over the phone…

Slick process buying over the phone with next day delivery by a two man team.
Really pleased with the product and the service, keep up the good work !

14 maj 2026
Logotyp för Richer Sounds - Telesales

Svar från Richer Sounds - Telesales

Thank you for your 5 star review, it’s lovely to read your comments.

Betygsatt 5 av 5 stjärnor

Great experience and interaction with Telesales

I had to deal with Richer Sounds Telesales to arrange a purchase because I live in a remote part of the UK. I spoke with John who was very professional and who sorted everything out for me. The Naim product arrived within 3 days which given the destination was amazing. I will definitely be using Richer Sounds again.

13 maj 2026
Logotyp för Richer Sounds - Telesales

Svar från Richer Sounds - Telesales

Thanks for your kind review, we look forward to your next visit.

Betygsatt 5 av 5 stjärnor

Ordered a Hisense 32in freely TV after…

Ordered a Hisense 32in freely TV after a little research, called the sales line and spoke with a friendly sale member who price matched another store and then gave me an extra 10% TV arrived the next day and it couldn’t have been any easier to purchase a TV. Thank you very much to your friendly sales.

11 maj 2026
Logotyp för Richer Sounds - Telesales

Svar från Richer Sounds - Telesales

Thank you for your wonderful feedback

Betygsatt 3 av 5 stjärnor

Product arrived safely and we like it

Product arrived safely and we like it. But it would be good to know why we cannot order it online but have to go through a convoluted albeit very polite process to make the order.

11 maj 2026
Logotyp för Richer Sounds - Telesales

Svar från Richer Sounds - Telesales

Thank you for your feedback, I was glad to read that the new unit you ordered arrived ok and is as expected.

This specific line is a special order item only, whereon we place a direct request with the supplier, currently this can't be done via our site. I'm sorry if for any reason this caused inconvenience, and I will certainly review the process to see where improvements can be made.

Of course if you do need any further help from us feel free to get in touch via..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Betygsatt 5 av 5 stjärnor

Great experience

Great experience. I called and was offered advice before making my purchase. Delivery was speedy. Wpuld definitely recommend

11 maj 2026
Logotyp för Richer Sounds - Telesales

Svar från Richer Sounds - Telesales

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

One of the best

One of the best, I purchased a TV from Richer Sounds.
If ever you need it, hopefully not they have a great warranty on TVs and excellent customer support.
Wouldn't order a TV from anywhere else.

5 maj 2026
Logotyp för Richer Sounds - Telesales

Svar från Richer Sounds - Telesales

Thanks for your great feedback and for supporting local business.

Betygsatt 5 av 5 stjärnor

Lived up to expectations

Ordering was easy and delivery was arrange for the day I wanted. All staff were extremely helpful.
Really pleased with the products ordered.

6 maj 2026
Logotyp för Richer Sounds - Telesales

Svar från Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Betygsatt 5 av 5 stjärnor

A fantastic experience from beginning to end.

A fantastic experience from beginning to end. The kind of old school service and care that is so hard to find today. Delivery flawless too. Buy from Richer Sounds with confidence.

8 maj 2026
Logotyp för Richer Sounds - Telesales

Svar från Richer Sounds - Telesales

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor
Logotyp för Richer Sounds - Telesales

Svar från Richer Sounds - Telesales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Betygsatt 5 av 5 stjärnor

Great service and value

Great service and value, easy to talk to.

22 augusti 2025
Logotyp för Richer Sounds - Telesales

Svar från Richer Sounds - Telesales

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

Website didn't edit "text instructions" from county box

Went around in circles whilst online as for some reason it did not accept my address. Quick phone call placed order and paid very efficiently. Very helpful staff. Next day delivery. Great price.

7 maj 2026
Logotyp för Richer Sounds - Telesales

Svar från Richer Sounds - Telesales

Thanks for your kind review, we look forward to your next visit.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer