Great advice and customer service. Bought a Naim Muso Gen 2 from Newcastle - staff knowledgeable and helpful. Took time to set some different options up so I could hear them. Product quickley de... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very helpful over several days working out what the problem was with my Technics audio system. Also good advice which amp to buy. No hard sell techniques. Happy to answer various questions relating to... Se mer
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Great business to shop with. The sales staff & manager could not be more helpful and are very knowledgable when guiding me to the best product to purchase for my needs. The two guys that delivered... Se mer
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I had some issues with my TV, but the customer service was excellent. After discussing the problem, they arranged for my TV to be replaced with a brand-new one. The replacement process was straightfor... Se mer
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Företagsinformation
Skrivet av företaget
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktuppgifter
94-96 Clayton Street, NE1 5PG, Newcastle, Storbritannien
- 0333 900 0032
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Sound advice!
Spoke to a member of staff at the local store after browsing some products on line. Received some great advice & ordered direct with the store, delivered 2 days later.
23 augusti 2026
Svar från Richer Sounds - Newcastle
Thanks for your 5 star review, we look forward to seeing you again next time
Great advice and customer service
Great advice and customer service. Bought a Naim Muso Gen 2 from Newcastle - staff knowledgeable and helpful. Took time to set some different options up so I could hear them. Product quickley delivered but developed a fault, Richer Sounds sorted out a replacement quickley.
21 augusti 2026
Svar från Richer Sounds - Newcastle
Thanks for your feedback, great to read you were happy with our service.
Very helpful over several days working…
Very helpful over several days working out what the problem was with my Technics audio system. Also good advice which amp to buy. No hard sell techniques. Happy to answer various questions relating to equipment I already had. I was able to have a new amplifier purchased and integrated into my system over a 3 or 4 days having discussed and tested and diagnosed the problem.
22 augusti 2026
Svar från Richer Sounds - Newcastle
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service from these guys
Great service from these guys, super friendly and knowledgeable. Always eager to help.
21 augusti 2026
Svar från Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
Bought a freesat recorder from Richer…
Bought a freesat recorder from Richer Sounds Newcastle
They were friendly and helpful as on all previous visits. I was served by Colin who was excellent.
22 augusti 2026
Omdöme utan inbjudan
Svar från Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
Good Service
I knew what I wanted so it was quick and easy and the sales guy 'Harry ' was very helpful
18 augusti 2026
Svar från Richer Sounds - Newcastle
Thanks for your kind review, we look forward to your next visit.
Firstly
Firstly,
I got confused about an item I purchased. I sent an email to Richer Sounds and I got a great response. I thought my item had been delivered to the wrong person but it turned out I had made a click and collect choice without realising. So, I went to Newcastle on the bus and all of the staff including what seamed like an area manger were so chatty and encouraging.
Thank you so much. And all of this only for £30 purchase. You are all wonderful
Stephen Wilson
16 augusti 2026
Svar från Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
I had some issues with my TV
I had some issues with my TV, but the customer service was excellent. After discussing the problem, they arranged for my TV to be replaced with a brand-new one. The replacement process was straightforward and handled quickly. I’m very happy with the service and the new TV. Great customer support and a positive experience overall from the staff at Newcastle.
20 augusti 2026
Svar från Richer Sounds - Newcastle
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly staff and great advice
Friendly staff member offered great advice. Bought TV at excellent price with a guarantee that couldn't be beaten.
19 augusti 2026
Svar från Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
Very quick delivery and good service
Very quick delivery and good service. Notified as soon as item was ready to collect.
17 augusti 2026
Svar från Richer Sounds - Newcastle
Thank you for your 5 star review, it’s lovely to read your comments.
Richer Sounds- Newcastle. First Class Professional Business
Great business to shop with. The sales staff & manager could not be more helpful and are very knowledgable when guiding me to the best product to purchase for my needs.
The two guys that delivered my purchase to me also need a mention as they were two gentlemen. Their attitude, care and professionalism showed through. An excellant representation for their company.
12 augusti 2026
Svar från Richer Sounds - Newcastle
Thank you for your 5 star review!
No bother at all
I'd ordered a Roberts radio online and asked for it to be delivered to a store as I didn't want it leaving on my step.
The notification came quickly and the product was in the store in a couple of days with no trouble at all. No problems whatsoever.
17 augusti 2026
Svar från Richer Sounds - Newcastle
Thank you for your 5 star review!
I had a television delivered and I…
I had a television delivered and I realised I had ordered the wrong size when I rang Richer Sounds they could not have been more helpful I ordered a different television which was delivered promptly and the original was returned I am very happy with my purchase and would happily buy from Richer Sounds again .
13 augusti 2026
Svar från Richer Sounds - Newcastle
Thanks for your kind review, we look forward to your next visit.
Svar från Richer Sounds - Newcastle
Thanks for your feedback, great to read you were happy with our service.
Budget speaker stands ordered after…
Budget speaker stands ordered after seeing them in store. Clear and knowledgeable advice as ever from the Newcastle store.
Stands arrived within 2 days. Delighted again with my purchase from Richer Sounds
12 augusti 2026
Svar från Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great store with friendly staff.
The chap (sorry I’m terrible with names) who helped me was great. He explained everything I needed to know. Gave me a couple of suggestions. Then helped me the day after when I called back to order something else.
Great store, friendly staff would recommend.
13 augusti 2026
Svar från Richer Sounds - Newcastle
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The joys of Richer Sounds
I've never had a bad experience with Richer Sounds, this was my first time visiting the Newcastle store and the team were just lovely - I'd only purchased a cheap pair of headphones, but the experience was welcoming, friendly and knowledgable. I will be back!
12 augusti 2026
Svar från Richer Sounds - Newcastle
Thanks for your feedback, great to read you were happy with our service.
We were given helpful advice and bought…
We were given helpful advice and bought a product which was what we wanted.
10 augusti 2026
Svar från Richer Sounds - Newcastle
Thank you for your wonderful feedback
Excellent friendly and very…
Excellent friendly and very knowledgeable service.
Very quick delivery.
9 augusti 2026
Svar från Richer Sounds - Newcastle
Thanks for your great feedback and for supporting local business.
Svar från Richer Sounds - Newcastle
Thanks for your feedback, great to read you were happy with our service.
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