Richer Sounds - Milton Keynes Omdömen 

1 798
TrustScore 5 av 5

4,9

556 Elder Gate, MK9 1LR Milton Keynes, GB


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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

My experience at Richer Sounds Milton Keynes was excellent. The service was amazing, Adam one of the Staff members were very friendly and helpful. I can’t thank him enough for how amazing he was. I’m... Se mer

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Betygsatt 5 av 5 stjärnor

I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next... Se mer

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Betygsatt 5 av 5 stjärnor

They were able to access a product I wanted even though it wasn’t part of their regular stock and it was supplied to me the following day at a price £150 cheaper than anywhere else I could purchase it... Se mer

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Betygsatt 5 av 5 stjärnor

Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items th... Se mer

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Företagsinformation

  1. HiFi-butik
  2. Elektronikbutik
  3. TV-butik

Skrivet av företaget

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktuppgifter

  • 556 Elder Gate, MK9 1LR, Milton Keynes, Storbritannien

  • 0333 900 0054

4,9

Utmärkt

TrustScore 5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(1 798)

24 524 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Super service from Aiden

Super service from Aiden. Extremely knowledgeable and helpful. I would have no hesitation shopping here again.

11 augusti 2026
Logotyp för Richer Sounds - Milton Keynes

Svar från Richer Sounds - Milton Keynes

Thanks for your kind review, we look forward to your next visit.

Betygsatt 5 av 5 stjärnor

I managed to replace my old cd player…

I managed to replace my old cd player with a new one in a few minutes. Sounds good as well.
Parking around the store is tricky but I was able to park on the delivery bay, so no problem.

12 augusti 2026
Logotyp för Richer Sounds - Milton Keynes

Svar från Richer Sounds - Milton Keynes

Thank you for your wonderful feedback

Betygsatt 5 av 5 stjärnor

My experience at Richer Sounds Milton…

My experience at Richer Sounds Milton Keynes was excellent. The service was amazing, Adam one of the Staff members were very friendly and helpful. I can’t thank him enough for how amazing he was. I’m very happy with my Roksan Attessa CD Transport, after having it for a week it sounds amazing.

10 augusti 2026
Logotyp för Richer Sounds - Milton Keynes

Svar från Richer Sounds - Milton Keynes

Thank you for your 5 star review, it’s lovely to read your comments.

Betygsatt 5 av 5 stjärnor

Exceptional price and service.

They were able to access a product I wanted even though it wasn’t part of their regular stock and it was supplied to me the following day at a price £150 cheaper than anywhere else I could purchase it locally. Was is there not to like ?? The staff were very helpful they called me when it was in.

10 augusti 2026
Logotyp för Richer Sounds - Milton Keynes

Svar från Richer Sounds - Milton Keynes

Thanks for your great feedback and for supporting local business.

Betygsatt 2 av 5 stjärnor

The shop was great the delivery from…

The shop was great the delivery from dpd was poor tried to deliver and 7.35 am on monday without any txt or email warning
I registered on the app upgrade delivery to their so call vip service (£5) and ask for afternoon delivery that was confirmed by email and low and behold they delivered at 7.30 am again the email for delivery came 10 minutes before the arrived and it was by luck i hadnt gone for run that morning and was in

8 augusti 2026
Logotyp för Richer Sounds - Milton Keynes

Svar från Richer Sounds - Milton Keynes

Thank you for your review, although I was really sorry to read about the trials you had with DPD and offer my sincere apologies.

From initial investigation I can't see any of the usual notifications you should receive from them being sent, which we will of course take up with the courier urgently. It's also obviously frustrating that as you are clearly an early drop for this specific route, that this gives you less time to prepare than others, and we will also discuss with the courier what we can do to better help customers in your situation.

In the meantime, I will arrange for our customer service team to get in touch to check all is well with the products and resolve the matter to your satisfaction. senior member of the team will be in touch directly to discuss a suitable solution. Hopefully you can see from the 98% of positive reviews on Trustpilot that issues such as this are rare, but I'm sorry for what happened on this occasion.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Betygsatt 5 av 5 stjärnor

Proactive and flexible service

I called about an item but it was out of stock in the warehouse so the manager asked to call me back once he’d had a look through local stock in the shop. I called in the next day to collect it but was there before official opening hours. The staff onsite helped me collect my item and be on my way without any fuss.

6 augusti 2026
Logotyp för Richer Sounds - Milton Keynes

Svar från Richer Sounds - Milton Keynes

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

Milton Keynes Branch

I bought Sennheiser cordless headphones at the MK branch at 11.11 am on Friday 31 July. They were not in stock so I expected standard delivery (free p&p) would take a few days. They arrived the next day (Saturday).
The staff were knowledgeable and friendly. Great service.

31 juli 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Milton Keynes

Svar från Richer Sounds - Milton Keynes

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Betygsatt 5 av 5 stjärnor

Excellent as usual

Super fast getting the product in next day for me to collect or the option of delivery. Took it out to my car. Always a good service, keep up the good work.

6 augusti 2026
Logotyp för Richer Sounds - Milton Keynes

Svar från Richer Sounds - Milton Keynes

Thanks for your kind review, we look forward to your next visit.

Betygsatt 5 av 5 stjärnor

Very helpful

5 augusti 2026
Logotyp för Richer Sounds - Milton Keynes

Svar från Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

Problem with My Sony TV

Paddy, Tom and the whole team provided an excellent service in resolving my issues. Sadly, Sony did not provide the level of support I expected, but Richer Sounds went above and beyond to help resolve the matter. I’m extremely grateful for their professionalism, communication and commitment to getting things sorted.

4 augusti 2026
Logotyp för Richer Sounds - Milton Keynes

Svar från Richer Sounds - Milton Keynes

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

We got great advice and price

We got great advice and price for the equipment we wanted.
There was a minor problem which was resolved very quickly

30 juli 2026
Logotyp för Richer Sounds - Milton Keynes

Svar från Richer Sounds - Milton Keynes

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

Helpful advice

Helpful advice, decent delivery time.

2 augusti 2026
Logotyp för Richer Sounds - Milton Keynes

Svar från Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

Walked into your MK Branch on Saturday…

Walked into your MK Branch on Saturday to purchase a soundbar. Was welcomed by Adam, what a super customer experience it was. Adam took me through all the options and we whittled it down to 3 items the one i selected wasn't in stock in store but he let me have the display model at a discounted price. He went on to carefully check all the items were present. Super customer service, so refreshing to receive this, made my day. Thank you Adam

8 augusti 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Milton Keynes

Svar från Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

Very good place to buy from 2nd tv and…

Very good place to buy from 2nd tv and surround ive purchased and always give best deals and awesome customer service, we had issues with tv damaged on delivery and Aiden sorted it in milton keynes in 24 hours, thank you

22 maj 2026
Logotyp för Richer Sounds - Milton Keynes

Svar från Richer Sounds - Milton Keynes

Thanks for your great feedback and for supporting local business.

Betygsatt 5 av 5 stjärnor

The person working at till was serving…

The person working at till was serving another customer but he took the time to acknowledge me and said that someone would be with me soon.

1 augusti 2026
Logotyp för Richer Sounds - Milton Keynes

Svar från Richer Sounds - Milton Keynes

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Betygsatt 5 av 5 stjärnor

Very impressed!

Couldn't have wished for a better experience. Knowledgeable and friendly staff, great range of products and competitive pricing. I recently purchased a TV from them and won't be going anywhere else when I upgrade my sound system.

31 juli 2026
Logotyp för Richer Sounds - Milton Keynes

Svar från Richer Sounds - Milton Keynes

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

All good!

Best pricing, local store for collection. Friendly and helpful staff

28 juli 2026
Logotyp för Richer Sounds - Milton Keynes

Svar från Richer Sounds - Milton Keynes

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Betygsatt 5 av 5 stjärnor

5 star service from the staff there

Both staff was friendly and professional. Answered all the technical questions I asked and helped me walk away with a tv. Couldn't get a better service.

29 juli 2026
Logotyp för Richer Sounds - Milton Keynes

Svar från Richer Sounds - Milton Keynes

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

Staff at the MK store were friendly and…

Staff at the MK store were friendly and approachable and took the time to listen to what I wanted and gave an honest recommendation best suited to my needs. Also gave good advice and took time to explain how to install the products I bought (as someone who isn't that technically minded).

25 juli 2026
Logotyp för Richer Sounds - Milton Keynes

Svar från Richer Sounds - Milton Keynes

Thank you for your wonderful feedback

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