I bought a TEAC VRDS-701T, a fairly high-end CD transport. They price-matched with another supplier without quibbling. Delivery was slowly than I'd hoped for, but Ahmed at the Leeds store kept me in... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I bought and returned a TV cos I had trouble with getting a reception from it through the aerial as the TV was in the conservatory. I was served by Mike, who was so helpful, polite and consequently l... Se mer
From the moment I entered the store I was greeted by friendly staff. Harry dealt with my purchase and went the extra mile on my return setting DAP up and running through options.A great guy! Will use... Se mer
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It was the Leeds branch that I use, they advised me on a TV I was looking at, we agreed a deal and I ordered it fo delivery, the next day I was still looking at TVs and wanted a better one, called... Se mer
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Företagsinformation
Skrivet av företaget
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktuppgifter
74 New Briggate, LS1 6NU, Leeds, Storbritannien
- 0333 900 0025
4,9
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Richer Sounds - Leeds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Absolutely the best for audio visual equipment
The staff in all the stores I've visited have been super-friendly and super-knowledgable.
They give you their time and attention and provide suggestions based on what you want rather than just to make more money.
I bought a TV recently. There was an issue with it but the staff quickly and efficiently resolved the issue.
4 augusti 2026
Svar från Richer Sounds - Leeds
Thank you for your wonderful feedback
Just a good company to deal with
Just a good company to deal with. Great advice, friendly service. Fair price.
4 augusti 2026
Svar från Richer Sounds - Leeds
Thank you for your 5 star review, it’s lovely to read your comments.
Repeat customer
Repeat customer. This time for a tv. I chose my own after initial research. Knew what I wanted. Phone R/S. Paid and delivery was arranged in 2-3 days afterwards.
Paid for installation and the installation team were superb. Knew their stuff (obvs) polite and tolerant ( Phil and his mate).
3 augusti 2026
Svar från Richer Sounds - Leeds
Thanks for your kind review, we look forward to your next visit.
Exceptional and knowledgeable service
Exceptional and knowledgeable service. I had to return an item which did not meet my needs. The manager and a sales assistant dealt with me in a polite and friendly manner. They went out of their way to do research to find me a replacement product, even though they were unable to source it from their own product range. I don't come across this kind of exceptional service very often these days.
3 augusti 2026
Svar från Richer Sounds - Leeds
Thanks for your great feedback and for supporting local business.
Helpful and knowledgeable staff.
Staff were really helpful in helping me choose the right turntable for my requirements. I had done some research online prior but it was great having actual people to ask about it.
Their advice never felt like a sales pitch and they were friendly, personable and professional.
Would definitely recommend shopping here.
27 juli 2026
Svar från Richer Sounds - Leeds
Thanks for your 5 star review, we look forward to seeing you again next time
Svar från Richer Sounds - Leeds
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service
Customer service was efficient and friendly and product was readily available.
1 augusti 2026
Svar från Richer Sounds - Leeds
Thank you for your 5 star review!
Excellent service
Sales staff were very good and knowledgeable and put things in simple terms. Delivery guys were excellent
1 augusti 2026
Svar från Richer Sounds - Leeds
Thanks for your great feedback and for supporting local business.
Excellent customer service from all…
Excellent customer service from all staff as usual. Have shopped there for over forty years .👍👍👍👍
2 mars 2026
Svar från Richer Sounds - Leeds
Thanks for your 5 star review, we look forward to seeing you again next time
Great service from Harry and I'm very…
Great service from Harry and I'm very happy with the Denon RCD-M41. Top marks all the way around.
28 juli 2026
Svar från Richer Sounds - Leeds
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
New TV
I would always rather go to richer sounds as the employees know there stuff and when I rang I got good advice so very pleased with that.The TV I bought was at a good price and a 6 year gaurantee is wonderful.A quote to have it set up ( not installed) at £80 reduced from £100 was quite high ( I know you use an out source ) so I collected myself at the Leeds store.I got there when the store opened car park full had to park on the road where double yellow lines are & block the road as in the centre of Leeds very risky( I didn't get to go into the shop to look around).Collected the TV got home no instructions , no one mentioned this all on line aparently!!! I am from the older generation instruction would have helped.I fitted the stand and set up the TV myself ( no way should anyone be charged £80 for setting up my LG 48 inch T V.I was promissed a discount on the stand as the free delivery as advertised wasn't available on my purchase ( APARENTLY BECAUSE I BOUGHT THE TV FROM THE SHOP NOT ON LINE!!!! I got £5 discount not what I expected.
I haven't and don't complain you have asked for my opinion so I have been honest & factural.
Having said what I have said I will always look at the equipment Richer sounds sell before any where else and I beleive the expertise of the employees is SECOND TO NONE.
28 juli 2026
Svar från Richer Sounds - Leeds
Thank you for your feedback although I was sorry to read things didn't go completely smoothly of course.
Apologies you had difficulties parking, we do have a few carparks customers can use, just over the road from the store is Templar Street/Edward Street NCP for instance and if that car park is full we recommend the Victoria multi storey car park which is a 5-minute walk from the store on Eastgate.
Generally the suppliers build the product manuals into the products themselves, including only the installation guides in the box, so that when the TV is built the plug and play aspect of the technology does the rest. I'm glad you managed to set things up without too much trouble however.
Our customer service team will be in touch directly as regards the discount given, which does appear a little modest, to see what can be done to resolve this to your satisfaction..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
As always when l buy from Richer Sounds…
As always when l buy from Richer Sounds although l know what l want to purchase.
The service abd help l get is always top notch.
I have always used them for my Home Cinema,TV and Audio purchases
And if l need an upgrade l will visit again
26 juli 2026
Svar från Richer Sounds - Leeds
Thank you for your wonderful feedback
The only people I would EVER buy high…
The only people I would EVER buy high end equipment from.
27 juli 2026
Svar från Richer Sounds - Leeds
Thanks for your kind review, we look forward to your next visit.
I had an amazing experience with Richer…
I had an amazing experience with Richer Sounds in Leeds. Gavin was so helpful and went above and beyond in ordering my new TV, checking expected delivery timings and then swapping the order to a different model when shipping from the supplier was longer than they’d been originally told.
I’m so happy with the TV and the customer service I had. I cannot fault them and can highly recommend Richer Sounds Leeds.
Gavin thanks for all your help. Loving my new TV!
27 juli 2026
Svar från Richer Sounds - Leeds
Thanks for your feedback, great to read you were happy with our service.
Svar från Richer Sounds - Leeds
Thanks for your kind review, we look forward to your next visit.
Great service from initial phone call…
Great service from initial phone call to leeds store to place order , very competive prices, they use a good delivery company that bring the products indoors and put the where you request
18 juli 2026
Svar från Richer Sounds - Leeds
Thanks for your feedback, great to read you were happy with our service.
Excellent customer service from Ahmed.
Managed to reserve a much wanted Hisense model - Richer Sounds in store team were excellent.
25 juli 2026
Svar från Richer Sounds - Leeds
Thank you for your wonderful feedback
These guys are absolute perfection
These guys are absolute perfection. I bought a few things three years ago from Richer Sounds in Leeds and called with a few questions about re-installing in my new home. Amazing and personal customer service, friendly and no expectations or pressure selling for new stuff. This is what shopping should be like, not that shop with the spicy food name. Thank you Richer Sounds!
1 augusti 2026
Omdöme utan inbjudan
Svar från Richer Sounds - Leeds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Svar från Richer Sounds - Leeds
Thanks for your 5 star review, we look forward to seeing you again next time
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