These guys are absolute perfection. I bought a few things three years ago from Richer Sounds in Leeds and called with a few questions about re-installing in my new home. Amazing and personal customer... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had an amazing experience with Richer Sounds in Leeds. Gavin was so helpful and went above and beyond in ordering my new TV, checking expected delivery timings and then swapping the order to a d... Se mer
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A fast and smooth transasction.. Upon collecting I got a whole lot of insights from the staff into another project Im working on too (Surround system).. Richer Sounds is like the gift that keeps on gi... Se mer
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I went to Richer Sounds because of previous purchases and because of the company set up. I wanted to replace a faulty amplifier but little knowledge of what would be suitable. Derek was very helpful... Se mer
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Företagsinformation
Skrivet av företaget
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktuppgifter
74 New Briggate, LS1 6NU, Leeds, Storbritannien
- 0333 900 0025
4,9
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Richer Sounds - Leeds
Thank you for your wonderful feedback
Exellent costomer service and friendly…
Exellent costomer service and friendly staff i really recommend people going to shop in this company
28 februari 2026
Svar från Richer Sounds - Leeds
Thanks for your feedback, great to read you were happy with our service.
Great service and great prices
Great service and great prices. Was able to collect AV amp and sub on the day I phoned and got big speakers delivered on a day of my choice. Thanks go to Anthony who couldn't have done more for me.
28 februari 2026
Svar från Richer Sounds - Leeds
Thank you for your wonderful feedback
Absolutely no criticism of Richer Sounds Leeds
Absolutely no criticism of Richer Sounds Leeds, very helpful and sale was straightforward.
However; DHL delivery was a dissapointment, no attempt to deliver to my address.
Had a message saying tried to deliver but no reply so package taken to the local Post Office, this was a blatant untruth as I was in all day awaiting another delivery.
To add further insult to the lie, the DHL van drove into my road 15 minutes after I had received the message regarding an attempted delivery.
Then had to drive to the Post Office to collect the package.
28 februari 2026
Svar från Richer Sounds - Leeds
I'm genuinely sorry to read that the DPD driver caused so much hassle for you, which is the last thing we would want. We will of course investigate this directly with them, and explain we expect so much more for our customers.
In the meantime, I'm grateful for your kind comments about the store colleagues even though there were these issues post sale, and should you need any help do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Mike in the Leeds shop was engaging and…
Mike in the Leeds shop was engaging and helpful on both phone and in person.
28 februari 2026
Svar från Richer Sounds - Leeds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Sound advice
Good advice from knowledgeable staff very competitive with their pricing quick delivery so overall an excellent service
27 februari 2026
Svar från Richer Sounds - Leeds
Thanks for your great feedback and for supporting local business.
Our customer service advisor was really…
Our customer service advisor was really knowledgeable about the diffent TV technologies and what the market was like. and we didnt feel pressured . He helped us make an informed choice for the tv we chose.
27 februari 2026
Svar från Richer Sounds - Leeds
Thanks for your kind review, we look forward to your next visit.
Friendly & helpful staff
As usual, friendly, helpful & knowledgeable staff. Great service & excellent delivery.
26 februari 2026
Svar från Richer Sounds - Leeds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service
Great service - as always!! :)
Thank you Mikey and Ahmed for helping me out with the TVs. Very impressed with the quality and price.
-75" Aiwa
- 43" Toshiba (x3)
Not my first purchase (been coming to RS since I was in a push-chair) and definitely will be back again!
25 februari 2026
Svar från Richer Sounds - Leeds
Thanks for your great feedback and for supporting local business.
Panasonic 9000 4k Blu-ray player
From the word go with my enquiry deal struck at a competitive price free delivery technical questions answered from professional sales staff and item in stock delivered next day Wow cannot beat that thank you
25 februari 2026
Svar från Richer Sounds - Leeds
Thank you for your 5 star review, it’s lovely to read your comments.
Svar från Richer Sounds - Leeds
Thanks for your kind review, we look forward to your next visit.
Five star service from Leeds
Five star service from Leeds, twice! Good knowledgeable staff and clued-up on what they have and what the best deals are. Had to replace a broken TV, told them what I had and they suggested similar but better. Only problem is I didn't measure up and had to move furniture to make the TV fit - but that's definitely a me problem!
Really appreciate that they use a specialist couriers for TVs, they were top notch and even asked where I wanted it. Wish every retailer had service this good!
8 juli 2025
Svar från Richer Sounds - Leeds
Thanks for your kind review, we look forward to your next visit.
Excellent, knowledgeable staff
It's so good to go to a shop where the staff have excellent knowledge about the products they sell. And enthusiasm for providing excellent customer service. I was very happy to buy higher up the price range for top of the range equipment.
22 februari 2026
Svar från Richer Sounds - Leeds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very helpful advice and guidance.
21 februari 2026
Svar från Richer Sounds - Leeds
Thanks for your 5 star review, we look forward to seeing you again next time
Online Click and Collect
Internet purchase.
Simple click and collect from store, notification that my purchase had left the warehouse and the courier was handling it, phone call from my nominated store it had arrived, collected at my convenience, very good service all round.
20 februari 2026
Svar från Richer Sounds - Leeds
Thanks for your feedback, great to read you were happy with our service.
Svar från Richer Sounds - Leeds
Thank you for your 5 star review!
Great service from the Leeds store
Great service from the Leeds store, as always. Thank you.
18 februari 2026
Svar från Richer Sounds - Leeds
Thanks for your great feedback and for supporting local business.
Richer Sounds look after you
Richer Sounds behave as a company based on good ethics, caring for the customer and taking trouble to ensure that the customer has a good purchasing and post sales experience
18 februari 2026
Svar från Richer Sounds - Leeds
Thank you for your 5 star review!
First Time Audio Customer
The process and service of buying a new sound system was great. The staff took the time and effort to find the right product that suited me perfectly. Thanks very much Derek for all your help. I would recommend this store.
5 februari 2026
Svar från Richer Sounds - Leeds
Thanks for your kind review, we look forward to your next visit.
Personalised service by the team in…
Personalised service by the team in Leeds - quick and efficient.
17 februari 2026
Svar från Richer Sounds - Leeds
Thank you for your wonderful feedback
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