Richer Sounds - Holborn Omdömen 

1 333
TrustScore 5 av 5

4,9

29 Bloomsbury Way, WC1A 2SL London, GB


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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Se mer

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Betygsatt 5 av 5 stjärnor

Knowledgeable & helpful shop staff at the Holborn store, good communication, no hard selling, a genuine helpful hifi shop. Good understanding of the products they sell.

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Betygsatt 5 av 5 stjärnor

I wanted some headphones and was very specific about pricing and requirements. I called the store and was served by Elliot who gave excellent advice and was very patient with me and answered by 100 q... Se mer

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Betygsatt 5 av 5 stjärnor

I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... Se mer

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Företagsinformation

  1. HiFi-butik
  2. Elektronikbutik
  3. TV-butik

Skrivet av företaget

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(1 333)

24 752 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

As always

As always, Richer Sounds are a top store.

Staff always helpful and I love that you can still visit a shop.

21 februari 2026
Logotyp för Richer Sounds - Holborn

Svar från Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Betygsatt 5 av 5 stjärnor

Incredibly helpful staff who went above…

Incredibly helpful staff who went above and beyond to help me find the right speaker and Bluetooth solution for my vinyl set up. Many thanks!

19 februari 2026
Logotyp för Richer Sounds - Holborn

Svar från Richer Sounds - Holborn

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

The staff listen to your request if you…

The staff listen to your request if you are not sure of the item you are asking for,then suggest an alternative and the reason why. This gives you confidence on making a decision.

26 februari 2026
Logotyp för Richer Sounds - Holborn

Svar från Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

Excellent service on the phone

Excellent service on the phone. Great delivery time, very up to date information

25 februari 2026
Logotyp för Richer Sounds - Holborn

Svar från Richer Sounds - Holborn

Thanks for your 5 star review, we look forward to seeing you again next time

Betygsatt 5 av 5 stjärnor

Helpful and knowledgeable phone…

Helpful and knowledgeable phone service. Flexibility about when to have delivery (the order was placed for me the next day to get the ideal delivery).

24 februari 2026
Logotyp för Richer Sounds - Holborn

Svar från Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

Incredible experience

Incredible experience. Efficient and great price. Easy your talk to. Knowledgeable and a great store to deal with. Cannot recommend enough and will definitely be using again. Super quick delivery and the delivery team were great and efficient too.

21 februari 2026
Logotyp för Richer Sounds - Holborn

Svar från Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 4 av 5 stjärnor

Very good headphones, but need to bed them in.

I phoned the shop, they had in stock the Austrian Hi-X15 over ear headphones I had decided to buy, they put them by for me and next day I went to the shop and bought them. That's all good. Five stars. I think the only thing that might have improved the experience would have been if the salesperson had emphasised to me how very important it was to give the headphones time before they perform at their best. They sounded pretty awful when I got them home, unpacked the box and played piano music through them. Thin, clangorous, ghastly. But now, after several days and quite a few hours' use, they have improved immensely and sound really great.

21 februari 2026
Logotyp för Richer Sounds - Holborn

Svar från Richer Sounds - Holborn

Thanks for the review and I'm really sorry that 'running' or 'breaking in' the headphones wasn't discussed at the time of purchase. It is a subjective issue, but you clearly benefited from it here, so I will make sure I feed this back to the team at the store, and our wider network, to continue to ensure that customers are getting the best helpful tips from us..

seniorcomplaintsteam@richersounds.com

Thanks again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Betygsatt 5 av 5 stjärnor

Perfect Professionalism

I took a CD player under guarantee in need of repair. No problem and as the unit had been discontinued it was immediately replaced. I have used Richer Sounds Holborn for many years, they understand their products and are always helpful as well as being competitive in price. Bravo!

17 februari 2026
Logotyp för Richer Sounds - Holborn

Svar från Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Betygsatt 5 av 5 stjärnor

Excellent customer service

Excellent customer service from the team. I ended up buying from another company as RS were out of stock but I'll buy from then again in the future. The service and warranty is 10/10

25 februari 2026
Omdöme utan inbjudan
Logotyp för Richer Sounds - Holborn

Svar från Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

Alan has been v helpful over the last…

Alan has been v helpful over the last six months advising and helping me choose the right equipment. V pleased with my new set up

10 februari 2026
Logotyp för Richer Sounds - Holborn

Svar från Richer Sounds - Holborn

Thank you for your 5 star review!

Betygsatt 5 av 5 stjärnor

Easy purchase

A 3 minute phone call to answer all my questions and arrange a delivery address.

Easy purchase!

9 februari 2026
Logotyp för Richer Sounds - Holborn

Svar från Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Betygsatt 5 av 5 stjärnor

Alan from the Holborn store was…

Alan from the Holborn store was extremely helpful and knowledgeable. He advised me on the best buy for my needs.it arrived on time and when I rang him as the UK plug adapter was missing immediately sent a replacement.

9 februari 2026
Logotyp för Richer Sounds - Holborn

Svar från Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Betygsatt 5 av 5 stjärnor

The staff are very nice and very…

The staff are very nice and very knowledgeable. All my questions were patiently explained to me and I am now clearer with the tech.
I will definitely go back for future purchases!

22 januari 2026
Logotyp för Richer Sounds - Holborn

Svar från Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Betygsatt 5 av 5 stjärnor

Service and beyond as ever. Great comany to deal with!

Emailed to ask for a stock check on an item and quickly recieved a call back stating that they had the item nad had put one aside for me to collect. A nice touch which saved the possibility of a wasted journey.
When I collected the deck the Alan made sure to use 5km of parcel tape :) to make a robust handle for the awkwardly sized box, which made it a cinch to carry on the tube, with no fear of it bouncing down the escalator system.
Cheers Alan, much appreciated

7 februari 2026
Logotyp för Richer Sounds - Holborn

Svar från Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Betygsatt 5 av 5 stjärnor

Treated like you want to be treated

Quick, accurate information provided and questions answered in a friendly, helpful and - best of all - non-patronising manner.

3 februari 2026
Logotyp för Richer Sounds - Holborn

Svar från Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Betygsatt 5 av 5 stjärnor

Steve and his crew are great

Steve and his crew are great! I had a few problems which they sorted quickly whilst being helpful and still smiling! Can’t recommend them highly enough.

3 februari 2026
Logotyp för Richer Sounds - Holborn

Svar från Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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