Excellent customer service from the telesales team. Genuinely some of the best I’ve ever received. Knowledgable, helpful and friendly. I thought a reconditioned LG tv which I couldn’t add to my bask... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Will and the entire staff at Hanley are knowledgeable, friendly and very helpful, and nothing seems too much trouble for them. Will goes that extra mile getting pricing on items that they rarely stoc... Se mer
Företaget har svarat
Richer Sounds is my go to shop for HiFi, I have been a customer for years and will continue to be one. This was my first visit to the Stoke on Trent store, it was easy to find and had ample free parki... Se mer
very good saleman who answered our questions, admitted what he didn't know (motorised satellite) and did not push us to any make or model. Only after we asked about the LG model did he declare that it... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktuppgifter
2 Providence Square, ST1 2LQ, Hanley, Storbritannien
- 0333 900 0060
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing, as always
I wouldn't expect anything less from these guys - they are amazing. Purely customer focused, and great prices. They even opened the shop for me early so I could collect. It's a 10 out of 10 from me guys. Cheers
17 april 2026
Svar från Richer Sounds - Hanley
Thank you for your wonderful feedback
Great
This was a website order as I knew exactly what I wanted. Received email from Store day after order placed. A nice touch was being offered to collect before store opening time. Jack even brought out TV out to my car.
Really good service.
18 april 2026
Svar från Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Svar från Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Really impressed
Really impressed by the after sales service. Had a number of difficulties setting up my equipment which were easily resolved with a couple of phone calls. Very pleased.
18 april 2026
Svar från Richer Sounds - Hanley
Thank you for your 5 star review!
I found the staff really helpful and…
I found the staff really helpful and accommodating. A much better experience than my prior visit to Currys where I got no help or assistance at all.
I was more than happy with the overall service I received.
16 april 2026
Svar från Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Credit card problems
Due to hearing problems i decided to order on line but impossible as my credit card was declined Rang customer services and we agreed i should try a debit card This was also declined so I rang customer services again and explained i had used the credit card within the last 24 hours successfully had they a problem? He then took details of product and said delivery 4 to 5 days No explanation of how he'd manage to resolve my problem
There also seems to.be a lack of guarantee details on the invoice
17 april 2026
Svar från Richer Sounds - Hanley
Thanks for taking the time to leave your review, I’m sorry to hear about the difficulty you experienced when trying to place your order online.
Card declines can happen for a variety of reasons, including security checks carried out by your card provider or our website. Having spoken with the team, I can see that when you called through we were able to take your card details manually over the phone and process the order for you that way. I’m sorry if what was happening felt unclear at the time of course.
In terms of the guarantee, your TV is covered by a 3 year Cello manufacturer’s guarantee, and your receipt is all you would need in order to make a claim if required. If you’d like us to go over anything further or provide a copy of your receipt, please feel free to get in touch via the email below..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great service
Everyone I spoke to - on-line staff and shop staff, were friendly and helpful. The price I paid for a JBL speaker was brilliant and it arrived promptly
14 april 2026
Svar från Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
EXCELLENT PURCHASE EXPERIENCE
When I rang the Hanley branch my call was answered promptly, I then placed an order for a Sony soundbar, the new payment method was fully explained to me and the order was then processed efficiently by the staff member. The initial product price was equal to any other retail outlet, add in a VIP discount and free delivery and you have a very good deal. Thank you.
12 april 2026
Svar från Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
friendly and informative
13 april 2026
Svar från Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Svar från Richer Sounds - Hanley
Thank you for your wonderful feedback
Overall good service
Overall good service. Had an issue trying to order on line as the system would not accept my delivery address. So I phoned telesales and my order was placed efficiently and the telesales representative was excellent. Another issue was that I was only given 3 hours notice in respect of the delivery time. However, I was given the opportunity to specify an alternative solution as I was not at home at the appointed delivery time.
10 april 2026
The sales guy was great
The sales guy was great. We had our two grandchildren with us which was quite distracting but he Snd his colleagues were really patient.
Delighted with the telly/sound bar.
Will defo use you again as we already have in the past . Thank you
10 april 2026
Svar från Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Very efficient
The salesman knew exactly what I wanted. Got it straight from the stock room explained how to set it up and in about 5 minutes I was on my way home with my new recorder.
10 april 2026
Svar från Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Contacted Richer Sounds Hanley…
Contacted Richer Sounds Hanley regarding a replacement turntable drive belt. Will responded immediatley with a few suggestions to try first, prior to placing an order for the drive belt. Great communication throughout. I highly recommend Richer Sounds Hanley.
Thanks Will.
17 april 2026
Omdöme utan inbjudan
Svar från Richer Sounds - Hanley
Thank you for your wonderful feedback
My new home cinema
Liked that the staff had a good knowledge of the products. Wasn't been pushed to go for the more expensive rear speakers. Explained what would happen regarding delivery. Price matched or bettered with other companies from around uk. Gave me a discount on alternate screen when original would not be available until june
7 april 2026
Svar från Richer Sounds - Hanley
Thanks very much for taking the time to leave your review. It’s great to hear that the team’s product knowledge, no‑pressure approach and flexibility around pricing and availability made for a positive experience.
That said, I’m of course a little disappointed to see the three‑star rating and if there was anything at all that could have improved your experience further, we’d genuinely welcome the opportunity to hear more..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Svar från Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Svar från Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
To upgradeWe recently decided to update our tv we…
We recently decided to update our tv we went to richer sounds Hanley shop with a rough idea of what we needed but were not exactly sure of the technology available and how it works.We spoke to Christopher who advised us on what was best for our needs provided with a written quote and no pressure to make a decision.After giving it some thought we decided to purchase the package suggested.Although we have never dealt with this company before we feel able to recommend them if you need some guidance as to what to buy but not necessarily down to price
6 april 2026
Omdöme utan inbjudan
Svar från Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
It is never too much effort at Richer…
It is never too much effort at Richer Sounds to try before you buy, we changed our minds after purchase and went back the next day to get the amp we wanted, great service as always, I would highly recommend Richer Sounds Hanley.
3 april 2026
Svar från Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Expert advice
Expert advice, personal service, good choice of products and savings, whether it be online, by phone or in store.
2 april 2026
Svar från Richer Sounds - Hanley
Thank you for your 5 star review!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.