The great thing about shopping at Richer Sound is the quality service you get from the friendly knowledgeable staff. Combine that with the most competitive prices in the UK what’s not to like. Richer... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Experienced professional staff and manager... which in the modern world is not always on offer. Information on the product is clear and succinct.. and a fair pricing structure to back up the pro... Se mer
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Chester branch. I had done my research and had already spoken to Ewan and booked a listening demo for a Ruark R610. Everything was set up ready for my appointment and we were well hosted by Ewan, who... Se mer
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Product was initially out of stock but Chester store was easy to contact to get updates. A thoroughly pleasant bunch of people including Chris the store manager. Thanks.
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Företagsinformation
Skrivet av företaget
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktuppgifter
15 Hoole Road, CH2 3NH, Chester, Storbritannien
- 0333 900 0063
4,9
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Feedback
Particularly attentive and knowledgeable staff. Price match policy was noteworthy.
25 juni 2026
Svar från Richer Sounds - Chester
Thanks for your feedback, great to read you were happy with our service.
Very impressed with the team at Chester…
Very impressed with the team at Chester as I was unsure if the streamer I bought would fit in to my system, they reassured me that I could return it within 30days if not happy with it, also the price was very good
24 juni 2026
Svar från Richer Sounds - Chester
Thanks for your 5 star review, we look forward to seeing you again next time
Argon Audio Forte A55
John gave me good advice about the product. (Argon Audio Forte A55 active loudspeakers).
The process of buying was made easy and delivery to my home was rapid. The performance of these speakers is amazing! Rich dynamic range and solid low frequency response. I am very happy with my purchase.
23 juni 2026
when you offer 30 day free returns but…
when you offer 30 day free returns but neglect to inform the buyer theres a 3 item limit and would prefer to embarrass them in a busy shop
no i would not reccommend you to my worst enemy!
29 maj 2026
Svar från Richer Sounds - Chester
I was of course sorry to read of the conflicting returns information you appear to have been given and offer my apologies. I will investigate with the branch to find out more, and then contact you directly to try and resolve the matter..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Joe was very helpful in finding just…
Joe was very helpful in finding just what I was looking for
20 juni 2026
Svar från Richer Sounds - Chester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer Sounds - Unbeatable
Always get my tv and audio from Richer Sounds. Prices are very competitive, advice is always available - current and experienced, support is helpful, friendly and geek- speak free.
The staff own the company and it shows.
21 juni 2026
Svar från Richer Sounds - Chester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great advice & very helpful …
The telesales team and the store team are awesome! Nice to speak to real person who knows their stuff in this age of click and deliver.
Sometimes you know what you want so you click and it arrives.
When you require advise from a real human go to Richer Sounds or give them a bell. The're great!
20 juni 2026
Svar från Richer Sounds - Chester
Thanks for your kind review, we look forward to your next visit.
Travel TV purchase.
Fair price and Joe was very helpful on the telephone and called back as soon as he was available. Item was available for collection when you said it would be.
20 juni 2026
Svar från Richer Sounds - Chester
Thanks for your 5 star review, we look forward to seeing you again next time
Congratulations!
Hi
The Chester shop was great good service and very polite and helpful, dealt with our problem which meant we spent another £200 in the shop so they deserve some recognition. All the staff are really good especially Ewen and Joe
Thank you both .
Ken Raines
19 juni 2026
Svar från Richer Sounds - Chester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Richer Sounds. First class service
After a lot of research, purchased the TCL 55c7k TV. Way better than my previous Samsung set in every respect. Have had it for a week now and still HUGELY IMPRESSED with the ultra-fine picture detail in particular. Brightness, colour and contrast as close to OLED quality as you could get, for a third of the cost. B&O sound very detailed, more than adequate. SIX YEAR guarantee for this set at no additional cost unlike other retailers, great price, fast free delivery, five stars for the excellent customer service, thank you Richer Sounds.
8 juni 2026
Svar från Richer Sounds - Chester
Thanks for your kind review, we look forward to your next visit.
Excellent service and very…
Excellent service and very knowledgeable and helpful staff.
Thanks
2 mars 2026
Svar från Richer Sounds - Chester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Joe was helpful
Joe was helpful, patient, and understood the application I had for a portable projector....the product is awesome, thank you Joe, well recommended and the perfect item to meet my needs...thank you Joe, and thank you Richer Sounds...spoke to Joe at 4pm, next morning I was setting the projector up (sent by mail order). :)
11 juni 2026
Svar från Richer Sounds - Chester
Thanks for your 5 star review, we look forward to seeing you again next time
Helpful Jon
Jon, the Asst Manager gave us great advice and sold us a brilliant to. Couldn’t be happier
9 juni 2026
Svar från Richer Sounds - Chester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
10 outta 10 service
My dali opticon 6 n vokal mk2 arrived today!
Im in love with the setup and i cant praise chester store mangers Chris enough... super friendly, very professional... helped me out every step of the way. Wish more companies treated customers as good as richer sounds! 10 outta 10
16 juni 2026
Omdöme utan inbjudan
Svar från Richer Sounds - Chester
Thank you for your wonderful feedback
Ewan was very helpful and responded…
Ewan was very helpful and responded quickly to our email which included our specific criteria for a 55" TV.
We visited the shop and found him to be very personable and extremely knowledgeable and he was able to identify a model which met our criteria and price. The TV and stand was delivered next day to the store
8 juni 2026
Svar från Richer Sounds - Chester
Thank you for your wonderful feedback
Excellent value for money and customer service
Excellent value for money. My call (with Euan) was delightful- he was really and helpful, funny too. He explained everything carefully and in detail. The TV (and subsequently a stand, ordered separately) arrived on the day planned. I'll use Richer Sounds again when the need arises.
5 juni 2026
Svar från Richer Sounds - Chester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
First place I look for advice or products.
Knowledgeable staff offering great service and quality products.
22 oktober 2025
Svar från Richer Sounds - Chester
Thanks for your feedback, great to read you were happy with our service.
I must say I have never felt so…
I must say I have never felt so welcomed in a shop like this before the staff were absolutely so helpful in helping me with my purchase of a new TV I highly recommend there help was amazing and they even carried my purchase to my house
5 juni 2026
Svar från Richer Sounds - Chester
Thanks for your kind review, we look forward to your next visit.
Svar från Richer Sounds - Chester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Svar från Richer Sounds - Chester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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