Richer Sounds - Chester Omdömen 

First they sent me a voucher, most welcome. I decided to buy a Roberts Radio and the transaction over the phone went really smoothly. I knew I would be near the shop so opted to collect it, they phoned me to say the radio had arrived at the shop and I collected it later that afternoon. Shout out to Ewan for guiding me through the process and arranging collection. All the staff I met were really polite and knowledgeable. Customer service? Faultless. Price? Couldn't be beaten.

The staff were very friendly informative and there was no pressure selling just good advice.

Easy and fast to get my headphones .. happy with them and how the transaction was handled ..

Needed to replace my old Bose loved the quality of sound discussed my needs and with advice I purchased a technics sc-c70mk2 was a little bit of work tuning it in with apps and such which is a little bit like using an abacus for me but with just a little help I’ve got the absolute best rich sound that I was looking for all in one piece of brilliant machinery well pleased.

Popped in to speak to one of your advisors about the Yaber projector. Although you didn't have one in stock, he looked up the specs & compared it to another one of similar value. He also told me that I had a 30 day no quibble trial which I was impressed with. The item also came with a 6 year guarantee included. So I've bought one, tried it out & yes, like a lot of others it's better when it starts to get dark outside. However, the picture & sound are great & some apps are already preinstalled. So far so good. Great service & a great product too. Thanks!

I had purchased a tv, JBL amplifier with 5 Focal speakers.
Great product, including the Hisense tv which initiallynI was a bit skeptical.

I appreciate the Staff, including Craig helped me out to fix an issue I had with ome Focal support.
Craig went beyond and contact another store to speed up the delivery.
I am very pleased how the staff followed up even after the sale.
Group of highly motivated professional.

Very easy to order online. Good price and unlike other shops the DVD player came with all the necessary cables

Very pleasant and helpful staff member told me my item was ready to collect from local store.

Only criticism - an estimated time of arrival when ordering would be useful

A good price and delivery timescales acceptable. Ordered on the Sunday and delivered on the Thursday.
Advised continuously as order was readied for delivery and order tracking was good.
Only issue was that the delivery was an hour and three quarters from when got the call to suggest they would be 30-60 minutes. If they had issues then a further call to say a slight delay would have been grateful, although delivery was within the 3 hour window originally advised. I had arranged to pick daughter up after the hour and luckily my wife was in to take delivery.

As always your team member listen to my issue and came up with a solution. It worked. I’d bought my mother in law a TV for her at her nursing home but she found the remote too confusing and difficult to use so off to RS store and I came away with a simplified version with bigger buttons. You already have a customer for life with me. Thank You RS.

PS Many years ago I got given a pint glass at Christmas from your store it had Santa on it on a beach with the wording something like “You’ll get wrecked on our prices”. Please do them again mine got broken a couple of months ago.

I have used Richersounds for many years and always have received the best advice re a recent TV purchase of a Blue light control model , this included using their recommended Installer James Robinson nothing was too much trouble for him either despite it being late in the day.

Excellent service throughout, thanks to Jon (deputy manager) who followed up with regular updates as I waited for the arrival of an Aero Manhattan box.

My LG tv didn't have Freely, so - without a rooftop aerial - I had to use apps to switch channels. Time-consuming, to say the least! Jon suggested the Manhattan, telling me it would connect Freely and resolve the problem. It did.

In Chester Richer Sounds I found helpful, comprehensive advice. The team there is friendly and patient, and the value second to none. Having taken Jon's advice and placed the order, he contacted me with progress reports and additional tips on fitting the device.

I can't recommend Richer Sounds too highly.

Particularly attentive and knowledgeable staff. Price match policy was noteworthy.

Very impressed with the team at Chester as I was unsure if the streamer I bought would fit in to my system, they reassured me that I could return it within 30days if not happy with it, also the price was very good

John gave me good advice about the product. (Argon Audio Forte A55 active loudspeakers).

The process of buying was made easy and delivery to my home was rapid. The performance of these speakers is amazing! Rich dynamic range and solid low frequency response. I am very happy with my purchase.

when you offer 30 day free returns but neglect to inform the buyer theres a 3 item limit and would prefer to embarrass them in a busy shop
no i would not reccommend you to my worst enemy!

Joe was very helpful in finding just what I was looking for

Always get my tv and audio from Richer Sounds. Prices are very competitive, advice is always available - current and experienced, support is helpful, friendly and geek- speak free.
The staff own the company and it shows.

The telesales team and the store team are awesome! Nice to speak to real person who knows their stuff in this age of click and deliver.
Sometimes you know what you want so you click and it arrives.
When you require advise from a real human go to Richer Sounds or give them a bell. The're great!

Fair price and Joe was very helpful on the telephone and called back as soon as he was available. Item was available for collection when you said it would be.