Richer Sounds - Bath Omdömen 

Fantastic service before, during and after. No question unanswered and staff always ready to help.

So i like talking to a sales person about a potential purchase.They are able to point out the important points in this case of a new TV. This went well however in the past there was someone to help with installation. TVs have become much more complicated and setting it up at home would have been a real plus for visiting the store. The customer isn't struggling trying to understand how to put it together and get the most out of the purchase!
I was disappointed in the communication between the store and the delivery company. If I hadn't called they would have delivered to the wrong address ( my old address) which had according to the store been removed from your records and the new address used ( the TV still had my old postcode on the box when delivered). Your system needs reviewing with more information provided on delivery and how it works, with a delivery window highlighted. This didn't happen for me and not knowing to the night before on a delivery slot doesn't make it easier. Surely it should be possible to give an am or pm time when first arranging delivery!
Overall i was disappointed, I drove over an hour to Bath to get first hand information on an expensive purchase. The subsequent toing and froing trying to secure delivery wasn't good initially from the store and the carrier , then just the carrier.

Is it right that the Cambridge CD player only works from the remote control ? Shouldn’t the buttons on it work as well ? (Jon Bennett 07745307683).
I was very pleased with the general approach and expertise at Richer Sounds and I am enjoying listening to my collection again.

I bought this lovely stereo stand but managed to mix up the delivery address as I couldn't collect from store. Sean at Richer Sounds called and arranged next-day delivery and, true to his word, it arrived and now supports my stereo and LPs.

Very helpful team in the shop, knowledgeable and very responsive. They also arranged for an installer to contact me which worked well.

Purchased the Argon TT

Excellent customer service, from the first phone call, the communication and picking up my Soundbar, which was an absolute deal!
These guys are so enthusiastic - highly recommended.

I had fantastic advice on the product that I wanted from George at the Bath Store , ordering and collecting was a very fast efficient process - I was really impressed!

Sean (Bath Shop)was very helpful and listen to what I was looking for and was not pushy into trying to sell something that you would not be happy with.

All went very smoothly thanks. Replied to initial email promptly and product available quickly

I was looking for a specific product, so I phoned up to check whether it was in stock. The local team member was helpful in checking technical information and alternatives.

In store, the team also gave great advice on products and AV solutions without me being pressured to buy anything.

Delivery was quick.

Checked stock of wanted TV via email and store manager replied in minutes saying he had put it aside. Picked up on way home from work and they loaded it into the car. All sorted in less than an hour start to finish!

Price match was so good Richer Sounds beat it! Quick shipping and all round perf3ct experience

The young man who served me was extremely helpful and I came away having made a good purchase. I received the item (a Manhattan T4-R 2TB TV recorder) the following day. I also inquired about 3D projectors (since 3D enabled tv's are sadly a thing of the past) and I received some useful pointers as to which direction I should look if I wanted to continue viewing 3D bluray disc movies. I am normally a keen on-line buyer but for this sort of equipment Richer Sounds will always be my go-to shop.

I recently purchased a 55-inch LG C5 OLED TV from Richer Sounds and couldn't be happier with both the product and the service I received.

The ordering process was straightforward, the price was very competitive, and communication throughout was excellent. Delivery was quick and the TV arrived well-packaged and in perfect condition.

The LG C5 itself is a fantastic TV, with amazing picture quality, deep blacks, vibrant colours and excellent gaming performance. It's a huge upgrade and exactly what I was hoping for.

What really sets Richer Sounds apart is their customer service. The staff are knowledgeable, helpful and genuinely interested in making sure you get the right product rather than simply making a sale.

I would happily recommend Richer Sounds to anyone looking for quality AV equipment and great customer support. I'll certainly be using them again for future purchases.

Highly recommended. 👍

I ordered and paid for a television on a Tuesday and I received the television on the Thursday. It was brilliant service couldn't whisper anymore and the telly is absolutely wonderful. Thank you so much! Good service. Good people. Good telly

Helpful and knowledgable staff, great surroundings and great product!

Excellent service (Sean?) and product arrived in 2 days not 5

It was so easy to get advice and help with a person rather than a chat box. They responded quickly to my email and telephone call.