I was quoted a great price over the phone and placed my order. My item arrived the next day and I had a call and email notification. I also asked to use/borrow a Richer Sounds Head alignment protra... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We purchased a TV at a very competitive price. All the emails were helpful and explanatory. I spoke to Sean over the phone reference collection and he was very helpful. My husband picked up the TV wit... Se mer
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Good price, discount applied for VIP membership after phone call to Customer Services as did not receive email voucher. George from Bath store dealt with order, excellent customer service. Product or... Se mer
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The advice and assistance provided by Richer Sounds staff and third-party installers were invaluable and much appreciated. I am delighted with both my new Yamaha A6A Receiver and LG EVO C5 TV. Thank... Se mer
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Företagsinformation
Skrivet av företaget
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktuppgifter
4A York Place, London Road, BA1 6AE, Bath, Storbritannien
- 0333 900 0088
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
40 year old Cyrus 1 amp service
Richer Sounds sent my 40 year old Cyrus 1 amp back to the manufacturer for a routine service. Unfortunately when it was returned it had been damaged in transit. Both Richer Sounds and Cyrus were very helpful and generous in compensating me for the damage caused. What could have been a difficult experience was dealt with very professionally and I have no hesitation in recommending both Richer Sounds and Cyrus to others.
31 mars 2026
Omdöme utan inbjudan
Svar från Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Wonderful customer service
Excellent customer service at the Bath store, with helpful guidance that met our needs and an option of free delivery of our Denon HIFI.
Richer sounds is a tremendous organisation, where nothing is too much trouble and prices are very good across a range of items
20 mars 2026
Svar från Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I had a prob with my Denon 150
I had a prob with my Denon 150, connecting alexa to the wi fi. Following the email with instructions given by Sean, issue was resolved. Happy with that service. Thanks.
Brian
17 mars 2026
Svar från Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
Very pleased with Marantz CD…
I have just purchased a Marantz CD player. I'm very pleased with the purchase. I like Richer Sounds because they know their stuff
12 mars 2026
Svar från Richer Sounds - Bath
Thank you for your 5 star review!
Svar från Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Home hifi speakers
Went in to buy some speakers for my home hifi they were very helpful and guided me in the right direction as in what it was I needed looking forward to getting them 👌
7 mars 2026
Svar från Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Svar från Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good advice and quickly delivered.
20 februari 2026
Svar från Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent customer service & culture
I phoned the Bath branch to check if they had a particular radio in stock. Fred told me that they didn't but he ordered one in for me. It arrived quickly and I went to collect it - they were even happy for my nervous dog to attend. Whilst in the shop, I asked for some help with TVs which was given very patiently - considering my huge lack of knowledge! Customer service was amazing and I shopped there largely due to the culture and the business being employee-owned.
20 februari 2026
Svar från Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Good product
Good product - in stock at the shop
Good price
Friendly and knowledgeable staff
21 februari 2026
Svar från Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
All needs were listened to and met in a short timemymm
My Richer Sounds man worked out what was needed and between us we settled what met demands.
A couple of snags were sorted including payment requirements. All was done very swiftly.
Thanks !
18 februari 2026
Svar från Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Svar från Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
Oberon 3 speakers
Good service in store and quick delivery. Speakers sound very good mounted on their stands. Have since purchased a new amplifier and they sound even better. Very happy with my purchase.
3 februari 2026
Svar från Richer Sounds - Bath
Thank you for your wonderful feedback
Long time Richer Sounds customer
I have brought HiFi from various Richer Sounds branches over 30 plus years, and have always found them to be very knowledgeable, not patronizing and always offer the best price. This is all true for the latest purchase from the Bath branch - thank you!
16 februari 2026
Svar från Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
Svar från Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Svar från Richer Sounds - Bath
Thank you for your 5 star review!
Manager was friendly
Manager was friendly, not at all pushy. Knew his stuff and recommended a couple of TVs for us to take away that he had in stock. A great experience. Thanks.
13 februari 2026
Svar från Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Svar från Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer Sounds in Bath.
I have used Richer Sounds in Bath for the last 8 years and have always found them to be honest and helpful as well as very knowledgeable about their products. The most recent purchase was a 43" QLED television for my brother in law who has special needs. I explained this to Sean and he recommended this particular TV because it comes with a 7 year guarantee and because it is quite straight forward to operate. As always, great service from Richer Sounds. I never go anywhere else for my TV or HiFi equipment. The TV itself was easy to set up and has great picture and sound quality. My brother in law has worked it very quickly.
13 februari 2026
Svar från Richer Sounds - Bath
Thank you for your wonderful feedback
A good experience
It makes a change to enter a store and the staff know what their talking about. Well done lads.
19 februari 2026
Svar från Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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