Reportfraud Omdömen 

A fraud its self. slow and pointless takes no action . You will get nothing from this bunch do not waste your time

Reported today a fraudulent listing on Facebook marketplace for a Dyson Airwrap.
Had confirmed directly with dyson that the product serial number didn't exist, and so it was a fake being sold as genuine.
Reported to fb marketplace, who did nothing as it didn't breach their t&c's (then what does?!)
So reported it to report fraud, with photos of previous listing's of the same thing, the guys name and photos etc, and the confirmation from dyson.

And got an email a few hours later that it would not be investigated because;
"A fraud or cyber crime, having been recorded, has not been allocated for investigation because the assessment process has determined there are insufficient lines of enquiry to warrant such dissemination."

So now some poor person is going to get scammed out of £180 and there's literally nothing else I can do.

I’m not sure whether this Report Fraud service is an anti fraud service or a fraud itself. The form I had to complete was so long and it didn’t even take me to the right place or ask about my fraud I think it thought I was trying to report credit card fraud but I wasn’t it’s quite a personal fraud matter and embarrassing.

Finally completed it but was closed nearly straight away saying no evidence. I have plenty of evidence but nowhere to put it on the form!! I’ve even got cctv photos and bank accounts and phone number. So I contacted my local police station to see if I could give evidence and they said they don’t investigate frauds only report fraud investigate it. So I made a complaint and was told the police station don’t get sent reports from report fraud anymore and the report fraud company investigate it and they had zero record of my fraud at the station and could not even access what I wrote! I live near the police station but they don’t have any record of my report!!

If I reported I was robbed or my car stolen I would be able to do this at my station and get updates why is this so different for my fraud? I don’t know when this changed but I never experienced this some years ago reporting to my local station. I thought the police were meant to investigate crimes not a company like this? And if they are tasked with investigating fraud why was it closed when they could easily find out who it is with my evidence.

I know it sounds bad but I wish I had been robbed rather than frauded at least the police would investigate it and not this company stopping the report. Complete waste of time.

The most completely useless government service I've ever had the misfortune of dealing with, second only to Hampshire Police.

For a service that's supposed to prevent fraud and protect the public, they seem to be doing the exact opposite.

For context, my girlfriend was scammed by a fake Aldi website. She thought she was buying a small shed for £40, but instead a scam company based in Saudi Arabia emptied our bank account. What should have been a £40 transaction turned into outright theft.

Yes, she should have spotted the warning signs. Looking back, they were obvious. The problem is that the website was being promoted through Google Shopping, which means Google is actively allowing paid adverts for blatantly fraudulent websites.

What has been most frustrating is that everyone we've spoken to has treated this as though we've simply received an item that wasn't as described. That isn't what happened. This wasn't a disappointing purchase. It was theft.

I can't imagine how many people, especially those who are less familiar with online scams, have had their bank accounts emptied after trying to buy something costing only £20 or £50.

I submitted a report through Action Fraud, only for it to be closed almost immediately because of a supposed lack of evidence. At no point during the process was I given any option to upload evidence.

The reporting system itself is also incredibly confusing. Many of the questions are difficult to answer, poorly worded, or completely irrelevant to the situation you're trying to report.

I then phoned Action Fraud because I genuinely believed this scam needed investigating. I spent around 30 minutes on hold while the adviser, who didn't seem to know what she was doing, tried to locate my report. Even after I provided all the details, I was eventually told that because I'd submitted the report without creating an account, nothing could be done. I was told to go back online, create an account, and submit the whole thing again.

So I did exactly that. I created an account, spent another 20 minutes writing everything out again, only to be greeted with an error message that forced me to start from scratch.

Eventually, I managed to submit the new report successfully. It was then closed almost immediately for, once again, a lack of evidence. Once again, there was no option to provide any.

I honestly wouldn't waste your time using this service. In my experience, it completely contradicts the purpose it claims to serve. Instead of helping to tackle fraud, it feels like another obstacle for victims, while the scammers carry on untouched.

Reported section 4 fraud, fobbed off by Web chat advisor, who was really dismissive and actually ended the chat with out notice. Spoke to a member of staff who asked me lots of questions and was pretending to write everything down. I later found out they had hardly written anything down including the names of the suspects.
My case was closed within hours FOUR times. No evidence was asked for (which I have tonnes). I spoke to four different staff who were all pleasant but did not have a clue about fraud. Do not waste your time with these people. Seriously DO NOT WASTE YOUR TIME. They are not worth your energy. I have never come across such appalling service, and what hacks me off as well I we, the public, have to pay for this garbage. I read that the original Action Fraud was shut down as it was crap, all they have done is renamed it.

From paperwork received it was east to distinguish that nothing had been done and they really could not be bothered with a case of debit card fraud and a rogue charity concealing payments that alone demands investigation by HMRC

I wanted to report credit card/retail fraud. I have the delivery address of the person who ordered goods on my card !!!! The forms on the website for reporting card fraud are terrible, I had to try to fit my information into the nonsense questions being asked. It took so long, I was signed out twice !!! Although my credit card company have refunded me, they won't follow up and investigate and neither will the retailer because the amount is only £250. We need to take these fraudsters off the street. I am really disappointed with this service and have zero confidence that anything is being done to deter teh fraudsters. If I don't get to understand how this particular fraud happened, how can I prevent it happening again in future !!!!!!

WHAT A COMPLETE WASTE OF TIME AND TAXPAYERS MONEY. Seriously, a total waste of time. They do nothing. They make the forms so complicated that it's difficult to make sense of them. They instruct you not to use information that will identify you, then ask for documents that support your case. How does that work. Honestly, the policing in this country is just a joke.

Heike Hoeffner for Schott Music Ltd.
My company recently had a credit card fraud at the till. We reported the case to our bank and the police who referred us to this company. Having a part of the card number, the name of the fraudster and his face on CCTV we were hopeful that the case would be followed-up. First time case closed after 2 hours. Today we called and the already provided information was added to the case, this time the case was closed within one hour. The person on the phone tried to be friendly - I give him this - but came over quite pompous. Thanks for NOT helping us!!!

So my personal details are used on gambling websites and affecting my credit score. Which is fraud and ID theft, not to mention theft of benefits from a gambling company. But f us right? Not enough lines of enquiry so you dont bother!

Ive been in touch with the companies myself who have these persons other details on record for just these occasions and you chose not to bother.

This country has marked itself thanks to this two tiered justice system and policing, the innocent become guilty and the criminals walk free.

One day common sense will govern again and maybe you will actually do your jobs, or find other ones more suited to your abilities.

Having now dealt with this organisation, I have decided a career in Fraud and Cybercrime in the UK would be a safe and profitable one. Not an ounce of sense among them.

I tried calling, phone system broke and just kept playing my own voice back to me. I can not get through on the phone. Left a query on their online form explaining that and requesting a call about my fraud case. Their email just tells me to get in touch by calling the number I explicitly listed as unable to get through on.

So, I leave a second online form entry, explaining the idiocy of their response. Their second reply this morning completely misunderstands my message and tells me the phone system is behaving normally and is just busy. Completely ignored my request for a call back.

My housing society has been committing fraud on my account in my name and after attempting suicide, becoming insolvent, I'm now facing homelessness again but this time due to my landlord's fraud. Stop fraud couldn't give a damn could they.

If this is the state of the police in this country then no wonder the country's in the state it's in. Thanks for nothing guys. I'll be homeless soon and when you had a chance to help you did nothing!
"Case" numbers.
CAS-136767-R6N5Y9.
CAS-137015-B0D3F3

Normal police can’t act or refuse to deal with fraud when you have proof and the person who has done it .. more bothered about checking Facebook/ instagram for certain words that may offend

Got a slam dunk fraud? Your Managing Agent literally wrote to you and said they're embezzling. Can't deal with that mate not enough evidence. What more evidence do you need? Can't tell you that but you can appeal it. What do want your appeal to achieve? Nicking Villains. Can't reinvestigate. Sorry. Defund the police. No one would notice. Meanwhile I'm down £3940 if as they say that's what my Managing Agent has taken from the Reserve Fund which is meant to be a ring fenced Bank account that they cannot access without dual director approval. So there's no mystery as to the culprit. No problem proving it's a theft because I told them not to and they did it anyway. But Fraud Report can't investigate because... they don't feel white collars. Probably getting handsome backhanders...

Useless, I was involved in some clear fraud on Amazon with 500+ people impacted and the submission I put in was closed within 2hrs of me submitting it. What a joke.

Cover Up. Had to complain to both EE Executive Office and Ofcom and Report Fraud about my EE 120GB data mifi device being hacked and not being restored. EE AND REPORT FRAUD cover up EE fraud. Also EE use of false marketing which says "120GB data that lasts for 12 months". The 120GB not last past a month. EE is lieing to customers. Look at packaging see I am Right.

Those people are useless! I roported a Fraud twice with alot of info on it about the site and the hosting company. and they closed both after an hour. When i called them i gave them extra information they cannot do anything not even open the case again. I wonder why they exist really! I think they are one of the most useless services in UK.

Who,s side are they really on ?, victims or Fraudsters ?
I registered a Fraud last year about 2 pension companies
Now at the time you could only place 5000 words. they then came back and said not enough information as to proceed but you can update and we will look again. So went back today with the reference number that they had given me I phoned them and spoke to a person who said these are well known companies (Got the impression they were to scared to tackle them because they were large well known companies ) they said you are better talking to Money helper and another company? i said this is a fraud complaint i dont need money helper Fraud is Fraud whether its by a person or a well known company it is still fraud irrespective of how big they are or how scared they are to tackle them. I already told them that FSO and FCA are not good organisations to deal with. I said i needed to update my previous Fraud Complaint with new information and emails etc where can i send them. we dont have an email address where you can send any documents( how the hell are they suppose to investigate a fraud complaint if you cant send any evidence to them. The person then went on to say they dont deal with that type of fraud (which is pension Fraud) but yet it is advertised on there site that they deal with Pension fraud. I quoted the Fraud act 2006 and some of the offences which relates to the email and letters i have Disinformation,misinformation, gain & loss, untrue or misleading information i quoted the person these offences listed within the act , they then said we dont cover all of the offences listed within the fraud act, i said but if you deal with fraud and deal with pension fraud as advertised on your site why do you not deal with the contents of what is in the Fraud act 2006 just repeated we dont deal with that type of fraud. so I logged a complaint with them there and then.I then told them if that is the case then they wont mind me quoting what i recorded them saying and as i had already been in touch with some news outlets then those documents which i have they wont mind me showing them to the news outlet and say this is what type of Pension Fraud action fraud wont look into even though they say they do deal with That type off Fraud.Sounded to me like,,, well i will let you make your own mind up.

Very disappointing. Reported what most would think was a pretty clear cut fraud being run by a parking company. The lady at Report Fraud was very good and took all the details. A couple of hours later I got a reply saying the standard "INSUFFICIENT LINES OF ENQUIRY". Little wonder many have such a low view of this outfit. They never got back to me to ask for the multiple pieces of evidence I offered to supply. Let us hope other crimes are followed up a little more diligently. Give them a try by all means but certainly don't hold your hopes up. Let us hope those involved don't tell others who they work for....................

I wish I had looked here first, they are just a scam. I had evidence that very popular Chinese retailer is ripping British people off. Now the will continue to do so!

Report Fraud, originally Action Fraud, is the same inept people, same useless organisation & same waste of people's time & government money. Don't waste your time. I reported to them. Person 1 was brainless, person 2 was better. Yet when I pressed option 3 to add to the report, person 2 had failed to give me a reference number, they couldn’t find it under my name & asked me to start again. I told them their poor Trustpilot rating, which was why they changed their name, yet still had a poor rating. Person 3 attempted to say people generally don't give good reviews. Rubbish and so are they. Don't waste your time. It's a dumping ground for overstretched police forces, full of clowns.