Wish I'd've Gone Elsewhere
I hired One Way in April of 2023 to manage my properties in Seatac. And I fired them in November of 2023 because if there was a mistake to be made, One Way made it.
One Way was not at all responsive to questions and requests. Every step of the way, questions were either never answered, or addressed a few days later after multiple attempts to contact them. Think about this when you're trying to get a property rented to someone: the delays cost me a month or two of rent, and probably caused me to get far less than the best rent for the properties.
It took two to three months to find tenants for my properties at what I consider a very good rent for the tenant. I attribute this delay and the low rent partially to constant mistakes in One Way's so-called marketing of my properties: For example, for weeks, the wrong photograph was used as the title photo of one of my properties: Instead of using a beautiful drone shot showing the property from above, the title photo was of my other property, a small ADU. This lasted for more than two weeks! And that's just one example of many.
Once there were tenants, it didn't get any better. Per contracts, the utilities were to be paid by the tenant, but all of electricity, water, and garbage were not transferred to the tenant after four months! I continued to get bills for these utilities and it was a big mess when I finally fired One Way and had my new property management company sort things out. Of course the tenants were unhappy, too, that they had to pay for four months of utilities all at once.
As I wrote, I fired One Way after six months, because after my properties were finally rented, they still made mistakes, and either didn't respond at all to questions or responded after many days. And their ledger didn't make sense to me; for one thing, it didn't clearly indicate the rent that was paid by the tenants.
In retrospect, I wish that I'd've realized when their marketing was mistake prone and slow that they were going to continue to make mistakes and be slow. Live and learn.
Oh, and the percentage that I paid One Way was for inspections and roof and gutter cleaning, but those services were never performed.
I recommend against using One Way as a property management company. They totally suck.