Redkite Solicitors Omdömen 

Angharad in the Cardiff office was brilliant throughout the whole process. She represented both my house sale and purchase. The purchase process was a lot more challenging, but she was thorough and her communication and determination made it happen. I am very grateful for all of her hard work in achieving this. Would highly recommend.

We used Redkite for probate matters. They provided a very efficient and reliable service. Thank you.

Always very helpful and easy to deal with. Communication was excellent and made the whole process of buying my new home easy and stress free.
Would highly recommend your company..

RedKite Solicitors represented our family recently for probate. Communication was clear from the offset. We were informed of the process every step of the way. If we had any queries, they were always answered in a timely manner. Probate was completed a lot sooner than expected. In what was already an emotional situation, Redkite made Probate just that little bit more bareable to navigate.

Hana Littlehales was proactive, always thinking a step ahead and keeping me informed. Even when there had been no news for a while, I always felt confident that Red Kite were working in the background to make things progress. I never had to chase something because it had been forgotten. When there were delays from the other side (conveyancing), Red Kite were on the ball. They were also approachable and human. I have already recommended them to others.

We found the diligence and attention to detail of Ryan David second to none. He has provided excellent, bespoke, service and carried through an extremely complex matter with great care and consideration. We can't thank him enough and would highly recommend him.

Danielle Spittles was my solicitor and she kept me informed and replied to any queries or if I was unsure about ,something ,she was professional and polite.

I attended the Bridgend office in July 2025 with regards to an application by an ex partner applying for a restriction to HM Land Registry against my property. I was given unclear advice in my initial consultation, which led to unnecessary time wasted and costs to myself. Some letters sent for approval were grammatically incorrect and I was charged each time I asked for them to amend their errors.
I would certainly not recommend them to anyone

In March my mum went to redkite in Stroud for them complete power of attorney for myself and my sisters. Bearing in mind this cost her quite a bit considering we could have done ourselves but she wanted to go through solicitors, they had written her will too. However, they totally messed up with tour names and the office of the guardian would not accept, the process takes a while. We then had to redo them, in the meantime, my mum became unwell. We were unable to act on her behalf as no POA. She sadly died on August 12th. When I came home on that day the POA was on my doormat, little too late. When I contacted them about the error and how they haven’t provided the service my mum paid for they said they were unable to offer any refund. Really poor professional practice, I would certainly not recommend them to anyone

Absolutely shocking service. You have to constantly request information. They say letters have been sent out by post, but they haven’t been. I found out letters are sent second class,via their Pembroke office not from the Bridgend Office. It was only by chance after contacting the office AGAIN that probate had been granted 3 weeks previously!!!! Stay clear for own sanity.

Wish I'd seen these reviews before attempting to use Red Kite for a property sale and purchase.
Communication is inconsistent, key documents such as the draft contract pack and TA forms were not sent until months into the process.
We expected professional guidance, attention to detail and communication.
This was meant to be an exciting move for our family, but the level of service we experienced has left us exhausted and disillusioned. Would not recommend to anyone looking for a smooth, reliable conveyancing process.

Edit: I've already contacted the compliance email and no improvement

Shocking customer service! as most others on here have said, one is well advised to avoid this company if you value your mental and emotional health.

Sadly wish I'd read the reviews on here before engaging their Carmarthen office to do a discretionary trust deed for us. They quoted a total figure from the start, and then spent 2 whole months processing preparatory docs etc (takes them a week just to reply to each email).
Then after all that time they suddenly revised the costing quote to be 4 times higher than originally!!
Totally unaffordable at this point, and nearly 3 times higher than quotes from 2 other solicitors here!
No apology whatsoever from them, and now my 76 yr old mother is deeply distressed as we have to start everything again! Shame on you Redkite.
And note - the copy/paste replies they give to people on here are meaningless and pointless. If you really wish to make amends Redkite, then you would fix the issue instead of pasting such rubbish on here.

Absolutely terrible. Do not use. Their legal advisor, Sheila Teta is incompetent. They left me in a really difficult situation right at the last minute, I was entitled to legal aid. Then proceeded to tell me that if I paid £200 they could represent me.

Arranged by phone to get a. Solicitor to prepare a simple will for my mother. Required a qualified solicitor and stated this to the person who made the booking and to the person who met my mother.
It transpired some days later that the person who I and my mother met was not a solicitor but an unqualified ' legal assistant '. I could not believe that despite specifically requesting a qualified solicitor and even telling the person who we were led to believe was a solicitor and why it needed to be a solicitor, they carried on and completed the 1st interview knowing this was specifically against our express wishes.
When challenged about this they got defensive and would not acknowledge any issue, in fact I had several other concerns such as unnecessary work that was neither wanted or required.
Fact: My mother never even got to meet the solicitor who had legal responsibility for her will, never spoke with her either?
When I told them that we required answers to our concerns we were handed to another solicitor to complete the will. So no continuity whatsoever and certainly no response to any concerns at the branch level
And to top it all off they stated a £200 charge for a doctor's mental capacity assessment, this was agreed but when the bill arrived it went up to £500 plus the £395 cost of the will made a cost of £895 for a very simple will. Oh and a further charge for a land registry check that wasn't requested or needed. They wanted to check if my mother was a tennant in common or a beneficial tenancy basis with my father.. I had already told them that mum was a widow, dad left his share of Thier home to her by way of a will, I was executor and probate granted. Even the compliance department do not understand the absurdity of checking the tenancy status of a single home owner with a previously deceased spouse, absolute clowns. They still maintain that it was a required check which is so wrong.
I did complain to Red kite compliance but when the person who stated the £200 cost to us both denied she had said this what can you do?
In total 3 persons dealt with my complaint so no continuity there either. It took 10 weeks for a formal response.
I don't think I'm alone in my experience , a careless and unprofessional company who will never be trusted again, shame on you for trying to take advantage of an 89 year old. Appalling behaviour!
Update: The person who my mother met with is essentially an unqualified worker and has no formal legal qualifications, but has quite a few reviews as the 'lawyer' concerned in the reviewers case, I wonder if the reviewers actually realised the person who they were dealing with isn't actually a qualified solicitor?

Weeks have been wasted, when something could have been done straight away. My concerns ignored.
My solicitor who has already been mentioned in the bad reviews, did listen to my defence at the beginning, but when it came to it wouldn't act on them, then when it came to my concerns, even with multiple amounts of evidence.. she wouldn't reply and when she did, she kept either not reolying or shutting me down saying nothing could be done, which isn't accoarding to my new solicitor.
Ive noticed that redkite reply to these reviews saying you're not even a client of ours, or we're sorry you're unhappy with the service etc, what a lame excuse... stand up to these reviews, help them, if you're going to try and defend them, then atleast change your excuse of them not being 'a client of yours' and 'sorry you're unhappy'.
Ive had to wait weeks for a reply, if a reply at all.
Do NOT use this company, especially for family law, stay clear.
Emily was my 'solicitor', she finally sent all my documents to close my case I'm assuming, im assuming cos there was no writing with the documents, not even a reply to my questions from weeks ago.

Had to look for another solicitor while right at the beginning, when something could have been done.
Thanks for nothing but waisted precious time.

In the handling of my aunt's estate following her death, the Red Kite solicitor exhibited rudeness in not responding to repeated requests for updates; failure to respond to a direct questions regarding funeral costs; and utter incompetence by 'sitting' on important documents for over 3 months before sending them to me for signing - thus delaying the distribution over half a million pounds to the recipients of her will, at a time when it could have been earning 5% interest.
Please don't go anywhere near these people - all they seem to be interested in is increasing your bill.

Absolutely awful service that is not fit for purpose. The solicitor, Emily Wales, was so bad that she had to be circumvented to avoid the case going to a final hearing. Over multiple months this solicitor's communication was so consistently bad that she often took weeks, sometimes months, if at all, to reply.

Her attention to detail was horrendous and she failed to read and respond to simple emails.

She added unnecessary stress to all parties involved. and should not be allowed to provide services through legal aid as the service was incompetent and not fit for purpose.

UPDATE SINCE REDKITE'S REPLY:
If you did check your records you'll have discovered that everything i wrote in my review was true.

If you really do take all feedback seriously, and are committed to providing excellent service to your clients, then you'll review all email correspondence between myself and Emily Wales to see how poor the service was and then you'll do what you can to avoid such poor and incompetent service in the future from one of your solicitors.

A friend has used this company for his divorce. Communication is shocking. Very expensive with no clear information about what the charges are for. 8 months down the line there is no sign of the divorce happening. Letter received to say they can’t upload documents so have asked his son to do it ( on behalf of his mother) with no explanation about how to do this. Letters from them are all grammatically incorrect.

Terrible service