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Red Funnel Ferries Omdömen 

1 095
TrustScore 4.5 av 5

4,5

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

My Emails always get answered , dad has been ill on two of our trips and staff on the phone and via email are always helpful changing ferry time making sure we are next to a lift , also extra space... Se mer

Betygsatt 1 av 5 stjärnor

I missed a coach connection to Oxford this morning 25/08/26. Despite looking on their site there was no service status. I have now taken a screenshot to that effect. Although my boat ticket was refun... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I Travel on Red Funnel to visit family. I used to go to the Isle of Wight 3/4 times a year but now I only go maybe twice a year as it has got expensive. The discount codes help sometimes depending on... Se mer

Betygsatt 5 av 5 stjärnor

All very straight forward from the booking to the final disembark. Arrived at port and checked in instantly with registration recognition. Arrived slightly early so was put on the early transfer, whic... Se mer

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Företagsinformation

  1. Färjerederi
  2. Semesterboende

Skrivet av företaget

We are proud to be the original Isle of Wight Ferry, with over 164 years of experience sailing between Southampton and the Isle of Wight. We aim to deliver a First-Class customer experience from start to finish and operate more than 35 crossings a day. Use our easy online booking service to secure your Vehicle Ferry spot and step aboard to enjoy a range of facilities during your crossing. Customers can enjoy our premium Signature Lounge, pet-friendly lounge, licensed bar, café and retail shop plus outdoor sun decks before arriving at your destination in just 1-hour. Foot passengers can turn up and go via our Hi-Speed Red Jet service, arriving in just 30 minutes.

Discover the Isle of Wight with Red Funnel Ferries

Skrivet av företaget

Just 1-Hour from Southampton
Discover the wonderfully different Isle of Wight with Red Funnel Ferries. Set sail for sandy beaches, dramatic coastlines, rolling countryside, dazzling dark skies and charming villages; the Isle of Wight packs a lot of adventure and natural beauty into its modest size. Within an hour’s drive time, you can bask on 25 different beaches, visit more than 50 attractions, and experience the UK’s favourite Island holiday destination from end to end. Not only are we the original Isle of Wight Ferry, transporting visitors between Southampton and the Isle of Wight for over 164 years, but we also offer a fantastic selection of places to stay and visit, all bookable online via our website. Book your hotel, holiday park, cottage and your attraction tickets with us, and save on your ferry travel.

Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 86 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(1 095)

819 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Easy to book

Easy to book, well organised embarkation process, lovely cruise along Southampton water and easy disembarkation at Cowes. Nice facilities on board.

27 juni 2026
Betygsatt 5 av 5 stjärnor

Great experience

Great experience. Staff professional, helpful and friendly. Good selection of food and drinks available. Dog friendly spaces. Efficient staff boarding the car on and off the ferry. Highly recommend this ferry.

3 juli 2026
Logotyp för Red Funnel Ferries

Svar från Red Funnel Ferries

Thank you for taking the time to leave us your review. We are happy to hear that you found our staff to be helpful and we hope your dog enjoyed travelling with us.

Betygsatt 5 av 5 stjärnor

Good Service

We were able to go on an earlier boat which was appreciated and had a lovely sail over to the IOW. Toilets very clean and found nice and quieter seating to have a nice cuppa before disembarking

22 juni 2026
Logotyp för Red Funnel Ferries

Svar från Red Funnel Ferries

Thanks for your review. We are pleased to hear you were able to travel earlier and that you enjoyed travelling with us.

Betygsatt 3 av 5 stjärnor

Booking,boarding

Booking,boarding, absolutely spot on.
Services onboard
No milk so could not serve coffee
Lift not working so people struggling to get from one floor to another

7 juli 2026
Logotyp för Red Funnel Ferries

Svar från Red Funnel Ferries

Thank you for your feedback. I am sorry to hear that there was no milk available while on board. I shall ensure your feedback is reviewed by the relevant teams.

Betygsatt 5 av 5 stjärnor

Excellent experience despite the heat wave.

We travelled with you on the first day of this Summer's heatwave - our car thermometer read 40C! It was hot for us and our dog. Yet the lounge was cool and we were advised not to take the dog on deck - fear of burnt paws.
So service good and everything handled effieciently.

24 juni 2026
Logotyp för Red Funnel Ferries

Svar från Red Funnel Ferries

Thank you for taking the time to leave us your feedback. We are pleased to hear that the service you received was good, and we hope your dog enjoyed the cool pet friendly lounge.

Betygsatt 2 av 5 stjärnor

Not good customer service

Ferry crossing was running an hour late, which meant everyone had to park up in a location that wasn’t easy to get to in the first place then navigate getting back in a Que to join the later ferry, had disabled crossing booked for passenger side and they gave extra space drivers side, booked to be near a lift that went to pet lounge for a dog got a lift that went to normal deck then walk round to another lift that went up to pet lounge but on both ships (different going out to return) this lift was broken. Which wasn’t communicated to us till walking round and seeing a sign, the lifts only fit a few people and were very busy and not much seating near lift so had to stand which my mum would normally use a wheel chair for if we knew it’d be so long. Both ports were small and confusing and your own staff said to remind staff we had disability needs as he said they don’t always check. What a headache I’ve travelled Wightlink so many times I thought I’d try redfunnel but honestly it’s shocking

3 juli 2026
Betygsatt 5 av 5 stjärnor

Flexibility is a great help

We arrived early for the ferry to the island and (as hoped) got on the sailing an hour previous to the one we booked. On the return trip we weren't planning to do the same but were just in time! The staff were friendly, flexible and efficient. A great experience.

4 juli 2026
Logotyp för Red Funnel Ferries

Svar från Red Funnel Ferries

Thanks for your feedback - we are delighted to hear that you were able to travel earlier than planned and that you had a great experience with us!

Betygsatt 5 av 5 stjärnor

great journey

great journey, turned up early and let on straight away, had lounge access, a lovely peaceful experience.

26 juni 2026
Logotyp för Red Funnel Ferries

Svar från Red Funnel Ferries

Thanks for your review - we hope to welcome you back on board again soon.

Betygsatt 5 av 5 stjärnor

Five star

Excellent first experience using red funnel to get across to the island

3 juli 2026
Logotyp för Red Funnel Ferries

Svar från Red Funnel Ferries

Thanks for your feedback - we hope to welcome you back on board again soon.

Betygsatt 5 av 5 stjärnor

All very straight forward

All very straight forward. Liked the flexibility of getting an earlier ferry. Good customer service when I made a slight booking error. Seamless embarkation and disembarkation.

2 juli 2026
Logotyp för Red Funnel Ferries

Svar från Red Funnel Ferries

Thank you for taking the time to leave us your review. We are pleased to hear that you were able to travel earlier than planned.

Betygsatt 5 av 5 stjärnor

Red Funnel staff are very helpful

Red Funnel staff are always very helpful. As i have a disability they always go the extra mile to help

10 juli 2026
Logotyp för Red Funnel Ferries

Svar från Red Funnel Ferries

Thanks for your feedback - we hope to welcome you back on board again soon.

Betygsatt 5 av 5 stjärnor

Always use red funnel

Always use red funnel. High quality maintained

3 juli 2026
Logotyp för Red Funnel Ferries

Svar från Red Funnel Ferries

Thanks for your review - we hope to welcome you back on board again soon.

Betygsatt 5 av 5 stjärnor

Always helpful and efficient

Always helpful and efficient. Always enjoy travelling with red funnel.

4 juli 2026
Logotyp för Red Funnel Ferries

Svar från Red Funnel Ferries

Thanks for your review - we hope to welcome you back on board again soon.

Betygsatt 5 av 5 stjärnor

Southampton to IOW arrived early

Arrived Southampton earlier than booking & got straight onto ferry & had excellent breakfast. On IOW side rtn again arrived early & got straight onto ferry. Service onboard was good with great selection of drinks & food. Highly recommended.

29 juni 2026
Logotyp för Red Funnel Ferries

Svar från Red Funnel Ferries

Thank you for taking the time to leave us your review. We are flighted to hear that you were able to travel earlier and that you enjoyed your breakfast! We hope to welcome you back on board again soon.

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